UTC Online Services Toll Free No.

Toll free Number(s): 
  • 1800 121 0802 (Toll Free No.)
All India Number(s): 
  • 84760 07605 (Helpdesk/Cancel Ticket/Refund/Enquiry)


  • help [dot] utconline [at] gmail [dot] com

Important Links

Frequently Asked Questions

  • On Ticket Reservation
  • On Payment Options
  • On Ticket Cancellations
  • On Return and Refund

Bus Passes

  • Monthly Concessional Pass
  • UTU Employee Pass
  • Girls Student Pass
  • Government Pass

Bus Station Enquiry

Station Contact No.
Delhi isbt kashmeri gate 1 011-23860560
Delhi isbt kashmeri gate 2 011-23868641
Delhi isbt kashmeri gate 3 8475009100
Delhi isbt anand vihar 011-22141611
Dehradun isbt 0135-2640970
Delhi isbt anand vihar 8475009199
Mussoorie picture palace 0135-2632259
Dehradun isbt 1 9045599112
Mussoorie librrary 0135-2632258
Dehradun hill station 9045599109
Rishikesh 9045599119
Haridwar 9045599115 / 9045599105
Roorkee 9045599124
Nainital 05942-235518
Kotdwar 9045599107
Nainital 05942-235518
Bhawali 8476007546
Ramnagar 9045599118
Bageshwar 9045599108
Almora 9045599106
Raniketh 9045599102
Haldwani 05946-250143 / 8476007579
Kashipur 9045599121
Rudarpur 9045599122
Pithoragarh 9045599116
Lohaghat 9045599114
Banbasa 05943-263093
Tanakpur 9045599103


Dehradun Division

Name & Designation Contact No.
Sanjay Gupta
Divisional Manager
K P Singh
AGM Rural Depot
Prateek Jain
AGM Haridwar Depot
P K Bharti
AGM Rishikesh Deopt
Pooja Joshi
AGM Hill Depot
Alok Banwal
AGM Roorkee Depot
Tika Ram
AGM Kotdwar Depot
Pooja Kehra
AGM ISBT Dehradun

Nainital Division

Name & Designation Contact No.
Yash Pal Singh
Divisional Manager
surendra bisht
Asst Gen Manager
R C Pandey
Asst Gen Manager
suresh chauhan
Asst Gen Manager
Vijay Tiwari
Asst Gen Manager
Gajender Singh Kaithet
Asst Gen Manager
Desh Raj Ambedkar
Asst Gen Manager
Mohan Ram
Asst Gen Manager
Rakesh Kumar
AGM Rudrapur Depot

Tanakpur Division

Name & Designation Contact No.
Pawan Mehra
Divisonal Manager
K S Rana
Asst Gen Manager
R P Arya
Asst Gen Manager
Narendra Kumar
AGM Lohaghat Depot

HeadQuarter Division

Name & Designation Contact No.
ISBT delhi
Asst General Manager
Asst Account Officer 8476007646
Asst General Manager 9557358888
Dy General Manager 9897594796
Gen Manager (Tech) 9897594771

For Grievance 

  • If you are a user of UTC Online Service please submit your feedback/complaint/grievance through user dashboard
    (Available after successful login). In case you are not satisfied with the action, you can send your feedback/complaint
    /grievance to UTC Help Desk.
  • Grievance Redressal Officer is the final authority for addressing grievances related to UTC Online Services. The contact
    details of Grievance Redressal officer-
    • General Manager
       utc [dot] gmtech [at] gmail [dot] com
       1, Raj Vihar ,Chakrata Road, DehraDun,
      Uttarakhand 248001

Agents Contact Details

Location Person Contact No. Email Address
Almora Bhanu Joshi 9897580205 bhanuj14 [at] gmail [dot] com Malla JoshiKhola Opp
Main Post Office Almora
Dehradun Kumar Brijesh 9719203739 bkagg_68 [at] hotmail [dot] com 1 Kalindi Enclave
Balliwal ChawkDehradun
Sudhakar Sharma 9897033099 sudhakar [dot] sharma01 [at] gmail [dot] com 94 Doon Vihar Jakhan
Rajpur Road Dehradun
Nainital Harsh Nagpal 9837947357 nagpalnainital [at] rediffmail [dot] com Nagpal Communication
Himanshu Harbola 7310791030 divyanshu2192 [at] gmail [dot] com Gali no 8 Rampur Road
Shubham Kashyap 7247847777 sk9634500000 [at] gmail [dot] com Mukhani Haldwani
Pauri Garhwal Sagar Tour and Travels 9837285788 sagartoursrishikesh [at] yahoo [dot] com Bharat Shadhu Samaj
Pithoragarh Lalit Mohan Sah 9927443334 lalitutc07 [at] gmail [dot] com Pithoragarh
UttarKashi Pankaj Soni 9634300827 pankaj [dot] tep [at] rediffmail [dot] com 140 joshi mohalla

Boarding Station

Tapovan ,Joshimath , Chamoli ,

Publi Information Officers (PIOS/APIOS)


Uttarakhand Transport Corporation Headquarters
UCF Sadan, Vishnu Vihar,
Dehradun, Uttarakhand, India
Phone : 8476007605

Social Sites


Regarding balance not returned ny Conductor

As i was travelling from Haldwani to Nainital i have taken the ticket and balance amount is with conductor and he is not returning the balance amount and saying that I had not taken the ticket.
This is what Uttarakhand conductor is. Blaming for just small amount

Misbehaviour of driver and conductor

Bus no. UK04PA 1635 haldwani to delhi worst bus service ever. Driver and conductor both are very arrogant and abusive. Smoking during driving and also defending himself by saying that this comes under his rights. Also abusing passengers and threatening them. Conductor also doing same very abusive and very arrogant. Please take action against them.

Rush driving by the UTC driver

Today 14/03/2022 around 1:30 one of UTC volvo bus driver licence number is UK07PA 3602 is driving very fast and taking wrong side again and again in the selaqui road. Kindly take some action against it because if bus collapsed with any other vehicle it can cause very fatal accident.


Just o inform the general public and the roadways employees specially the management, that Mr. Daroch who is serving in Tanakpur division, and has been transferred from Dehradun division has served the jail sentence in Dehradun, Sudhowala jail for a period of almost two months U/s 138A, in the year 2019-2020 however the accused Mr. Daroch has been promoted, because he has not disclosed the above said trial and the jail sentence which he served to thier seniors and the management, Mr. Daroch having many cases booked under forgery and the cases are still under trials in Dehradun court, i request the Transport authority to suspend the accused and will give the transport ministry of two weeks, or else the said matter will be mailed to the Indian ministry.

Ramnagar Enquiry number

Poor service of Ramnagar roadways enquiry, once I called the Ramnagar roadways for bus enquiry, he continuously cut my call.

Poor service

The concept of online booking is good but it's implementation on the ground is poor by UTC. I booked 3 tickets from Badrinath to Haridwar for 25/9/19. The bus scheduled to start from Badrinath at 0430 hrs was not available. There is rule in online booking that in the event of a breakdown, person having online booking shall be allowed to travel in other UTC service but the conductor of other available bus to Rishikesh at the same time bluntly refused to honour my online booking and did not allow us to board the bus. Very poor administration by UTC and sorry state of affairs for UK Trivender bjp Govt.

Submitted by virendra singh

I was once booking an online ticket from Gurgaon to Almora and after that I canceled my booking, but now a days my money is not refunded in my account, will refund my money soon.

Payment deducted but didn't got the confirmation

Today i was making a bus pass all process done even payment also deducted from my account but i didn't got the confirmation msg.. And I'm trying to get the status of my application but it shown always that no record found.. When I will get my money back?

Refund amount

Dear UTC I booked my ticket from Haldwani to Delhi, But due to some personal reasons I had to cancel the ticket on the same day of booking,Subsequently ticket was cancelled, but till now I Haven't received the amount in my account. I'm not able to understand the unnecessary delay in refunding even though the whole procedure of refunding is online. I request UTC to hire competent IT personnels because your website is seriously lacking technical flare.please please upgrade your poor site.

very dissapointed traveling

very dissapointed traveling by uttarakhand roadways from haldwani to Chandigarh it seems to be all fill donkey from station to conductor to driver

refund my actual amount

i booked one ticket on 10th October delhi to haridwar and , payment confirm but ticket status failed. when i called the utc they are not able to pick up the phone since one week. i just need my 459.60 rs. when i booked for volvo.please refund my Amount as soon as possible.


Experienced and problem in the bus journey.

Dear sir, Today 20/07/2019 I have start travelled from Dehradun to chandigarh through bus no 2434Uk 07PA at 6.40 am. I noticed womiting at the seat no 9 & 10. I thought that womiting shall be cleaned at the mean time. But I again noticed approx. 12.00 pm that the vomiting not cleaned after 5 hours. And other problem is water leaking from AC again and again. It is requested to please maintain the good house keeping in bus for quality service. If quality not maintained there is no mean on high cost of ticket.

Stoppage of volvo bus in Delhi to haldwani route

Respected concern officer,

I was traveling delhi to haldwani with the help of 10 PM Volvo bus on 21st june, actually i m traveling currently in this bus.

The bus driver stopped bus in Punjabi tadka garhmukteswar up.

I wanna ask one question, is it ur official point for tea snacks/lunch/dinner.

I wanna attach the pic also but there is no option. Kindly add the option.

Kindly revert.

The untouched story


i booked two ticket on 5th june dehradun to delhi and delhi to dehradun, payment confirm but ticket status failed. when i called the utc they are not able to pick up the phone since one week. i just need my 1520 rs. when i booked for volvo.

Refund Of booked tickets

I booked a online ticket from Chandigarh sector 17 to kotdwara... They said bus will go only upto haridwar due to road way problem.... I paid extra money from haridwar to kotdwara in advance through online banking... Plzz refund it into my account. PNR is 439j210720191002.

Poor service of a good bus

Govt has taken a good step to start luxury bus but the staff are v poor they are not at all cooperative , friendly and also not knowledgeable.


Hi sir,

I had booked volvo ticket from anand vihar isbt to haldwani on 4th of June timing was 9:00am total cost was 816 rs, but bus not arrived on 4th June , at isbt enquiry counter the person says that bus will not come all the booking has been cancelled and with in 2- 3 days you will get your refund, but now no one is answering me they all says it's not our duty contact on this number I.e 8476007xxx, i have tried almost 50 times their is no response from your side no one pick a call.

So please guide me how to get my refund back because no one is supporting me .

No refund received

I booked tickets on 27 may 2019 twice but both got failed and now I am waiting for my refund but no one even picking up calls and replying over email.
Please suggest how can I get it back and whom should I talk.

Total amount in request is around 6200.

Refund money

I was booking online tickets twice kashmiri gate to Kotdwar and both of time I canceled my booking but now a day my money is not refunded in my account Plz refund my money soon.

Refund of money

I booked ticket for dehradhun in Volvo departing from Chandigarh 43 at 14:25 on 6/5/2019 but succeeded in second attempt. Although amount has been deducted twice from my account. Please refund the same as process of payment was not completed on your site in first attempt for reservation of seat number 10 and I got seat number 18 in second attempt

Complaint against Shivam Tourist Dhaba, Gadh Chowkla

I was travelling from Banbasa to Delhi, Bus no. 2113 UK07PA on 23 March, 2019 at 8:00 pm. At night, driver stopped at Shivam tourist Dhaba, Gadh Chokla for dinner where a single packet of chips cost Rs. 25, cold drink cost 45 which was more than printed rate on the packet. I asked shopkeeper to give me things at actual price but the declined and said if you wanna buy, you need to pay the cost they are asking. I took the picture of the Dhaba and went to the next shop. The owner and shopkeeper saw me while taking the pictures of their restaurant. I asked next shopkeeper for the same stuff, he also said the price of chips is Rs.25, the printed rate was 20. Shopkeeper asked me why you have taken picture. I said I will complaint against you guys for robbing passengers. Shopkeeper told me to delete the picture I have taken and then they will give me stuff in actual price. Owner of the Dhaba came on the spot and asked what happened. I told him you are robbing
passengers even every shop is selling things more than the printed price. Seems like Uttarakhand transport want to Robb there passenger anyhow. Why you allow your driver's to stop at these dhabas who are charging customers for even dirty toilets. Why you are not taking strict action after getting hell lot of complaint against the same Dhaba. This is not the first complaint against this Dhaba. They are robbing people from past and same thing is happening again. I want you people to take action against them and inform me at the same time through email.

No person in charge on counter

We are around 200 people standing on the ticket counter since 1 hour and there is no single person on counter.
Everybody is just standing in queue and not even going to washroom from last 1 hour so that they dont get out of the queue
And still there is no single person on counter.
After i complained on the mentioned no.(8476xxx7605), they just said that we need to wait for some more time.
A person came on counter but still not providing tickets because he is enjoying his tea and biscuit.
he and system doesnot even bother that more than 200 people are waiting while these are enjoying their tea and biscuit.

Refund my amount

I had booked volovo ticket from Haldwani to Dehradun on 6-December-2018 trough mobile phone by mistake.. And my amount is refunded till now.. Refund it fastly

Bus Delay

There is a bus service of UTC from Chandigarh Sec 17 to Srinagar Garhwal at 9.00 pm. This bus service has never been on its schedule time at Chandigarh Sec 17. I have been observing timing of this bus service since June '18 and it's never be at departure on its schedule time. Big Shame at your end UTC. You not even have provided the phone number of the Srinagar Bus station which is destination point of the bus. At least upload such details on website.

Refund money

This happens twice they did not refund my money one time the amount is 1000 and the next time is 1800 and they are not even receiving the call I have tried 100 times or more than that and even they are not respondind in an email too. worst site I ever visited

My amount refund

Sir aaj Delhi to bungidhar ki bus nhi Mene 7 ticket ki hai plz sir my amount ko mere account me refund karne ki kirpa kare

Paytm is mot working

I travelled from Roorkee to delhi by AC janrath and conductor said to me paytm is not working.Actually I caught scam of conductor he give to ticket all passenger from ac janrath and cash back get in his account.

BUS NO. 3298 UK07PA
Timing 7: 30 to 12: 30

Complain regarding my ride

This is my worest ride ever that I never ever had before ..

My bus is 9880


Dl problem

maine 2 .3 month phle dl k liye online apply kiyaa thaa jisme muje 22 sep ki date mili thi aur m yhaa online hi apni fees submit it chuka hu vha test diya sab kuch okay hone k baad unhone ne bola ki aapka learner license kaa no 2.3 din baad aa jyega ap kahi se bhi online niklva lena aur next month fir se aana usme aapka live bna jyega par Abhi tak mere pass mera learner kaa license nhi aaya h aur meri file hai kisi broker k hath de di gyi hai jo bolta h ki aap 3200 rs jama kro tab aapka license banega to sir jb muje broker se hi krvana thaa to maine you online apply kiya line m lgaa vhaa aaya din bhar

Dl probelm

maine 2 .3 month phle dl k liye online apply kiyaa thaa jisme muje 22 sep ki date mili thi aur m yhaa online hi apni fees submit it chuka hu vha test diya sab kuch okay hone k baad unhone ne bola ki aapka learner license kaa no 2.3 din baad aa jyega ap kahi se bhi online niklva lena aur next month fir se aana usme aapka live bna jyega par Abhi tak mere pass mera learner kaa license nhi aaya h aur meri file hai kisi broker k hath de di gyi hai jo bolta h ki aap 3200 rs jama kro tab aapka license banega to sir jb muje broker se hi krvana thaa to maine you online apply kiya line m lgaa vhaa aaya din bhar kyaa fyda hua buss preshn kiyaa gyaa muje

refund money

Sir mne 31/9/18 ko ticket ki thi lekin bus risikesh tak hi tha to mne travel nhi kiya mne cancel kar diya abhi tak refund nhi hua

Poor condition of bus

Dear sir , I was traveling from Delhi to Haridwar via Volvo bus service on 20 SEP 2018@10pm. Bus condition is so bad that back seat water bottle holder is broken and all charging points are not working .even water bottle facility is available . But cinductor's attitude , he did not have water bottle to passenger. Asking about charging point , conductor reply was so bad that he is saying go and complaint online. This forces me to write a official complaint .pls take some corrective action.improve service and educate these and driver about how to interact with passengers .

Bus not reach at bus stop

Dear Sir,
i have book two ticket from haldwani to Delhi anand vihar in AC, bus departure time was 10 pm so i reach at haldwani bus stop at 9:30pm before 30 minute, i also conform on inquiry counter he told bus will be reach shortly then at 11.30 pm booking counter & inquiry counter closed,no single staff person was present there & also no any other bus was haldwani to delhi anand vihar after 11.30pm . i have urgent meeting in Delhi so i wait till morning 05.30am but my meeting missed.

My both PNR no. is 225J190820181032 & 225J190820181033 .

i have many time call in morning on your helpline no. but no response receive.
please revert response as soon as possible.
I have also mail for helpline support but till no response.

Late arrival at HWR station and no cooling at all

This is very disappointing as I got to know from from I formation center at Haridwar bus station that my bus is cancelled. Firts of all I did not receive any information about the bus cancellation Second when I reached at the station then I found out that my bus is not xxld but leaving at 11:50 am. The person who is sitting at the UTC bus information action counter knew nothing so I ran out to check other option but then I saw my bus reaching at the station at 11:35am I stayed of 11:00am. Our bus started at 11:50am and eveter an hour there was no cooling in the bus. I asked the bus conducter whose name was Praveen Kumar about the same then he replied" Ac chal raha hai or ni chalega kyuki low fare bus hai to ac low hi chalega" . I mean what the hell is low fare. We paid 740 rs for 2 ticket and I booked AC BUS which was hardly running. so this is not expected from UTC. I am very disappointed and will never advise my freinds and family to book from UTC AC JANRATH BUSES.

Amazing proactiveness from uk parivahan customer care Dehradun.


I really appreciate the way I got support from uk parivahan customer care Dehradun.

It was just today i left from Delhi to Dehradun in an UK AC coach bus. The bus routinely stopped at khataulli, while having lunch the bus left without any intimation and o could just see it going from a distant, my luggage and ticket was inside the bus, I Googled uk parivahan customer care number , dialled and got I’m meadow ye response, the guy was too helpful , he immediate called the conductor to stop and also called conductor of other uk bus which was there at khataulli at that tike to quickly board me and drop me to the point where my bus was waiting for me .

Everything was so meticulous I git my bus and luggage, thanks to the guy who picked and arranged everything thereafter. God bless you.

uttarakhand privhan enquiry service is very poor

uttarakhand privhan enquiry service is very poor

No buses between Roorkee-Muzaffarnagar

Just to bring to your kind notice that there are no buses of Uttrakhand Roadways plying between Roorkee-Muzaffarnagar, as a result the people of rural areas have been deprived of the benefit and face lot of problems. The Buses plying on long routes do not stop at Gurukul Narsan, though it is an authorised bus stop, even plying empty. May I request you kindly to look into the matter and do something so that the problems of local people are sorted out.

No driver available

Today I m traveling from Delhi to Dewal in bus number UK07P A2861.
Bus travel Delhi to kathgodam correctly and rich on time(3:30am). But after that driver will be changed (for hill station somebody say me ) but here is no driver available and we trying to contact with customers care of Uttarakhand parivahan nigam but nobody taking call .....
When some other bus driver call the driver which is drive today( kathgodam to Dewal ) he is saying my duty start at 6am....all passengers are waiting (almost bus is full) and help line not warking

It's poor example of Uttarakhand bus service ......now 5:30am and all passengers are waiting

Disappointed with the speed

To whom so ever it may concern

Right now I am traveling from Anand vihar Delhi to Rudrapur Uttarakhand by UTC bus no. 2061 UK07PA.

The bus is very slow, running at a speed of 40-50 kmph, consequently the bus will be late by two and a half hour as per discussion with the conductor mr. Amit pal. I requested him to maintain a satisfactory speed so that we can reach our destinations on time, but he refused to take any action.

Due to this I have to face lots of difficulties now.

Kindly take some actions against it so that this kind of misconduct doesn't happen in future.

Thank you

How to book online ticket..

Which site for online ticket book

No cooling in the bus which charged for the ac ticket

Date 27-05-18
Travelling from Haridwar to Delhi
I took the bus which was scheduled to depart from Haridwar on 11:00 but actually departed after 11:30. No cooling was there in bus to add on that no curtains were there . I talked to conductor , bus driver ,customer care (also tried calling asst. Manager but he didn't take up) but no solution was provided. Ticket details are herein as follows:

PNR : 611J270520181027
Seat(s) No. : 29
DOJ : 27/05/2018
DEP: 11:00 AM
Fare : 368
Reschrg : 20
Tax(GST) : 3.60
Total Amount :391.60.
I request the concerned to take up the issue seriously as soon as possible

overcharged for my route Haldwani to Rohtak .

This is bull shit site i have ever seen design by UK government and You guys feel proud on it "Shame on you guys!!!!" i have to go from Haldwani to Rohtak but as your system says you can book ticket only from the source to final destination ( Haldwani TO Hisar ) so this way i was overcharged. online ticket booking is really nightmare through utconline.uk.gov.in. improve it if you can either shutdown it .

GST number not available in ticket

You have charged SGST/CGST and same is alos mention in Bus ticket, but where is GST no. Pls mention the same in ticket.

call not received

UTC online 24*7 help line service is very poor. they do not pick up phones and don't reply on emails. such a poor service never seen in my life.

उत्तराखंड परिवहन द्वारा जारी किए हुए पूछताछ नंबर व्यर्थ

उत्तराखंड परिवहन हरिद्वार के जारी किए गए इंक्वायरी नंबर पर पूछताछ हेतु कई बार फोन लगाने का प्रयास किया गया परंतु कोई भी उचित सफलता हाथ नहीं लगी ।

Refund money ticket

Sir maine ticket cancel ki h lekin paisa refund nhi hua .

extra luggage charge without ticket

I booked ticket from New Delhi to guptkashi online on 15 February.i booked 2 seats.i have two cartons of 10kg each.
Bus driver and conductor didn't allow cartons in the bus.and charged me 800 extra for two boxes . And did not give luggage ticket driver and conductor misbehave.and say they will through cartoon from the bus..
I request you to take the legal action for driver and conductor.
e-ticket details given below.

Thanks for using our services, Booking has been made successfully
PNR : 484J150220181001
Seat(s) No. : 17,18
DOJ : 15/02/2018
DEP: 09:00 PM
Fare : 1210
Reschrg : 20
Tax(GST) : 3.60
Total Amount :1233.60

Refund money

I was booking online tickets twice jaipur to dehradun and both of time I canceled my booking but now a day my money is not refunded in my account Plz refund my money soon

call not received

uttarakhand privhan enquiry service is very poor