India Infoline Finance Customer Care No. 1860 267 3000

All India Number(s): 
  • 1860-267-3000 (Gold/NCD/NBFC/Insurance and NPS)
  • 022-4007 1000 (Equity/Currency & Commodity/Spot)
  • 7039-050-000 (Gold/NCD/NBFC/Insurance and NPS)
  • 9289903000 (Whatsapp)
  • 022-4151 4151 (Technology/Trader Terminal related queries)

Support Hours

9:30 am to 6 pm , Mon-Fri

Email

  • cs [at] indiainfoline [dot] com (Customer Service)
  • customergrievances [at] indiainfoline [dot] com (Complaints)
  • reach [at] iifl [dot] com (Advertisement)

Important Links

IIFL Store Locator

Self Service option to clients ‘Missed Call’

Request For Missed Call Number
Rm Details 9289903030
Trading Password 9015457860
Contract Note 9015457861
Ledger Statement 9015457862
DP Bill Statement 9015457863
DP Transaction Statement 9015457864
DP Holding Statement 9015457865
Fund Payout 9015457866
Ledger Balance 9015457867
Available Margin 9015457868

Products

Investor Contact Center

Name Contact Number Email Address Fax
Vistra ITCL (India) Limited 022 2659 3612 info [at] ilfsindia [dot] com IL&FS Financial Centre, Plot C-22, G Block, 7th Floor,
Bandra- Kurla Complex, Bandra (East),
Mumbai-400 051, Maharashtra, India
022 2653 3297
IDBI Trusteeship Services Limited 022 4080 7000 itsl [at] idbitrustee [dot] co [dot] in Asian Building, Ground Floor,
17, R Kamani Marg, Ballard Estate,
Mumbai - 400 001
022 6631 1776

Milestone Trusteeship
Services Private Limited

022 6716 7080 vaishali [at] milestonetrustee [dot] in 602, Hallmark Business Plaza,
Sant Dnyaneshwar Marg, Opp. Guru Nanak Hospital
Bandra (E), Mumbai-400 051.
022 6716 7077

Grievance & Services

All complaints/requests regarding Transfer of Shares,
Non-receipt of Dividend, Annual Reports, Change of
Address, Bank Mandate, Nomination, Sub-Division,
Consolidation and Issue of Duplicate Share Certificates
and any other queries, can be addressed to the RTA -

Mr. Ajit Patanakar
Link Intime India Private Limited
C 101, 247 Park,
L B S Marg, Vikhroli West,
Mumbai 400 083.
Tel: 022 49186000
Fax: 022 49186060
Email: ajit [dot] patankar [at] linkintime [dot] co [dot] in 
Email: bonds [dot] helpdesk [at] linkintime [dot] co [dot] in

In case the investor is not satisfied with the response or reply given by the RTA, write to -

Mr. Ajay Jaiswal
Company Secretary/Compliance Officer
IIFL Tower, Plot no. 98, Udyog Vihar,
Phase IV, Gurgaon – 122015
Tel: 0124-4780900
Email: secretarialhfc [at] iifl [dot] com

Grievance Redressal Procedure

Customers can also contact 09:00 am to 06:00pm, Monday to Friday
Contact number: 022-45205810 & 022-68178410

Customers can write for complaints related to respective products -

Product Email Id
Gold Loans gold-helpline [at] iifl [dot] com
Commercial Vehicle, SME Loans, Digital Finance Personal Loan,
Merchant Receivable Finance & Health Care Finance
reach [at] iifl [dot] com
Supply Chain Finance supplychainfinance [at] iifl [dot] com
NCD ncd [at] iifl [dot] com
Margin Funding and LAS cs [dot] finance [at] iifl [dot] com
NPS nps [at] iifl [dot] com

Complaints Register at Branch

Customers can write to -
India lnfoline Finance Limited
802, 8th Floor, Hubtown Solaris,
N.S. Phadke Marg,
Vijay Nagar,
Andheri East, Mumbai – 400069

Steps

Primary Level:

If the customer is not satisfied with the resolution received from
above channels, or if the customer does not hear from us in 14 days,
the customer can write to the location wise Nodal Officers as mentioned below -

Sr No. Name Of Nodal Officer Location Email Id
1 Mr. Sunil Chanda North Nodalofficer [at] iifl [dot] com
2 Ms. Remi Pal East Nodalofficer [at] iifl [dot] com
3 Mr. Kiran Gawand West Nodalofficer [at] iifl [dot] com
4 Mr. Baalji K South Nodalofficer [at] iifl [dot] com

Secondary Level:

If the customer is not satisfied with the resolution received or
if the customer does not hear from us in 30 days, write to-

Principal Nodal Officer,
Name: Mr. Amlan Singh
Email: pno [at] iifl [dot] com
Support: Monday to Friday from 09:30 am to 05:30 pm
Ph: 022-41035099

Third Level:

If the customer is not satisfied with the resolution received or
if the customer does not hear from us in 45 days, write to -
The Officer Incharge,
Reserve Bank of India,
Department of Non-Banking Supervision,
Regional Office, 03rd Floor,
Rear Wing, Byculla, Mumbai-400008

Nodal Officer Details

Sr No. Name – Designation- Address & Contact details Zone / Area of Operation Centre - Name & Address of the Office of NBFC Ombudsman
1 Mr. Sunil Chanda – Nodal Officer
Address:
India Infoline Finance Limited
Sun Infotech Park, Road No. 16 V, Plot No. B-23, MIDC|Wagle Industrial Estate| Thane 400604
Email: Nodalofficer [at] iifl [dot] com
Contact Number: 022-45205810 & 022-68178410
North - Delhi, Uttar Pradesh, Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh, Himachal Pradesh and Rajasthan North – Shri. R. S. Amar
RBI Ombudsman
C/o Reserve Bank of India, Sansad Marg, New Delhi -110001
Tel.: 011- 23724856
Fax No.: 011- 23725218-19
E-mail: nbfconewdelhi [at] rbi [dot] org [dot] in
2 Mr. Balaaji K – Nodal Officer
Address:
India Infoline Finance Limited
Sun Infotech Park, Road No. 16 V, Plot No. B-23, MIDC|Wagle Industrial Estate| Thane 400604
Email: Nodalofficer [at] iifl [dot] com
Contact Number: 022-45205810 & 022-68178410
South - Tamil Nadu, , Karnataka, Andhra Pradesh, Telangana and Kerala South – Dr. Balu. K.
RBI Ombudsman
C/o Reserve Bank of India, Fort Glacis, Chennai 600 001
Tel.: 044-25395964
Fax No.: 044- 25395488
E-mail: nbfcochennai [at] rbi [dot] org [dot] in
3 Ms. Remi Pal – Nodal Officer
Address:
India Infoline Finance Limited
Sun Infotech Park, Road No. 16 V, Plot No. B-23, MIDC|Wagle Industrial Estate| Thane 400604
Email: Nodalofficer [at] iifl [dot] com
Contact Number: 022-45205810 & 022-68178410
East - West Bengal, Odisha, Assam, Tripura, Bihar and Jharkhand East – Smt. Monisha Chakraborty
RBI Ombudsman
C/o Reserve Bank of India 15, Netaji Subhash Road, Kolkata-700 001
Tel.: 033- 22304982
Fax No.: 033-22310217
E-mail: nbfcokolkata [at] rbi [dot] org [dot] in
4 Mr. Kiran Gawand – Nodal Officer
Address:
India Infoline Finance Limited
Sun Infotech Park, Road No. 16 V, Plot No. B-23, MIDC|Wagle Industrial Estate| Thane 400604
Email: Nodalofficer [at] iifl [dot] com
Contact Number: 022-45205810 & 022-68178410
West - Maharashtra, Goa, Gujarat, Madhya Pradesh, Chhattisgarh and Daman and Diu West – Shri. P.K. Jena
RBI Ombudsman
C/o Reserve Bank of India, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008
Tel.: 022- 23022028
Fax No.: 2302 2024
E-mail: nbfcomumbai [at] rbi [dot] org [dot] in
5

Mr. Amlan Singh – Nodal Officer

Address:
India Infoline Finance Limited
Sun Infotech Park, Road No. 16 V, Plot No. B-23, MIDC|Wagle Industrial Estate| Thane 400604
Email: pno [at] iifl [dot] com
Contact Number: 022-41035099
   

Corporate Office

IIFL Home Finance Ltd
Plot No. 98, Udyog Vihar Phase IV,
Sector 18, Gurgaon, Haryana 122016 

Registered Office

IIFL Home Finance Ltd
IIFL House, Sun Infotech Park,
Road No. 16V, Plot No. B-23,
MIDC, Thane Industrial Area, Wagle Estate,
Thane – 400604


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