GoAir Customer Care No. 1860 2100 999

Organization: 
Toll free Number(s): 
  • 1800 2100 999 (Callcentre)
All India Number(s): 
  • 022-6896 8300 (Customer Support)

Email

  • feedback [at] goair [dot] in (Customer support/Refund/Support)

Install App

Important Links

Note*

  • Go to official website front page top corner to :
    • Book Flight
    • Manage Booking
    • Web Check-In
    • Flight Status

Charter Flight Booking

Ticket Refunds

For any refund related queries (travel agents/customers), you can write with your PNR details
to feedback [at] goair [dot] in.

Airport Offices

Location Contact No. Address
Ahmedabad (AMD) Tel. No.: 079-22858025
Fax: 079-22858122
Sardar Patel New Domestic
Building, Sardar Nagar,
Ahmedabad, Gujarat
- 380003, India.
Bagdogra (IXB) Tel. No.: 0353-2698222.

Bagdogra Airport, Airport
Authority of India, Bagdogra,
Darjeeling, West Bengal
- 734422, India.

Bengaluru (BLR) Tel. Nos.: 080-47406091
080-47406092

G-181, Kempegowda
International Airport, Devanhali,
Bengaluru, Karnataka - 560300,
India.

Bhubaneswar (BBI) - Biju Patnaik International
Airport, Bhubaneswar, Odisha
-751020, India.
Chandigarh (IXC) Tel. Nos.: 0172-2242250

New Civil Air Terminal
Chandigarh, village Jhurheri,
Mohali, Punjab – 140306, India.

Chennai (MAA) Tel. Nos.: 044-22562292
044-22562293
Kamaraj Domestic Terminal,
Chennai Airport, Chennai,
Tamilnadu -600027, India.
Delhi (DEL) Contact no: 011-25653521 Go Airlines (India) Ltd,
Terminal 2, IGI Airport,
New Delhi -110037, India
Goa (GOI) Tel. Nos.: 0832-2540891
Fax: 0832-2542807
Domestic Departure Terminal,
Civil Enclave Dabolim Airport,
Goa - 403801, India.
Guwahati (GAU) Tel. No.: 0361-2842565
Fax: 0361-2842565
Lokpriya Gopinath Bordol
International Airport, Borjhar,
Guwahati, Assam - 781015, India.
Hyderabad (HYD) Tel. No.: 040-66607320 GMR Hyderabad International
Airport Ltd, Shamshabad,
Hyderabad, Telangana - 500409,
India.
Jaipur (JAI) Contact Nos.: 0911-6613264
0911-6613265
Civil Airport, Terminal 2,
Jaipur, Rajasthan - 302011, India..
Jammu (IXJ) Tel. No.: 0191-2435668
/ 0191-2431306
Telefax: 0191-2435668
Civil Airport, Satwari,
Jammu-Cantt, J & K -180003, India.
Kannur (CNN) Tel. No.: 0490-2482631 Kannur International Airport Ltd
Kara Peravoor, Mattanannur
P.O - 670702.
Kochi (COK) Tel. No.: 04840-2610697 Go Airlines(I) Ltd, Domestic
Terminal ( T1), Cochin International
Airport Ltd, Nedumbassery .
Cochin – 683111. Kerala, India.
Kolkata (CCU) Tel. No.: 033-25118468
033-25119469
Upper Departure level, New
Integrated Terminal Building
(NITB / T2) N. S. C. B. I,
Kolkata, West Bengal - 700052.
Leh (IXL) Tel. No.: 01982-253940
01982-253941
Leh Kushok Bakula Rimpochee
Airport, Leh, J & K - 194101,
India.
Lucknow (LKO) Tel. No.: 0522-2439993 Chaudhary Charan Singh Airport,
Amousi, Lucknow, Uttar Pradesh
-226009, India.
Mumbai (BOM) Tel. No.: 022-26156113 Chatrapati Shivaji International
Airport, Terminal 1, Mumbai,
Maharashtra - 400099, India.
Nagpur (NAG) Tel. No.: 0712-6454105
0712-2289909
Dr. Babasaheb Ambedkar International
Airport, Nagpur, Maharashtra
- 440005, India.
Patna (PAT) Tel. No.: 0612-2227148 Jaiprakash Narayan International
Airport, Patna, Bihar
- 800014, India.
Port Blair (IXZ) Tel. No.: 03192-231540 Veer Savarkar International
Airport, Port Blair, Andaman Nicobar
Island - 744103, India.
Pune (PNQ) Tel. No.: 020-26615113 Lohgaon Airport Pune, Maharashtra
- 411032, India.
Ranchi (IXR) Tel. No.: 0651-2253346 AAI,Birsa Munda Airport
(New Terminal), Ranchi,
Jharkhand – 834002, India.
Srinagar (SXR) Tel. No.: 0194-2303347
0194-2303348
Telefax: 0194-2303345
Srinagar International Airport,
Humahama, Srinagar, J & K
- 110003, India.

GSA Offices

Location Contact No. Email Address
Abu Dhabi (AUH) Ph: +971-2-4180841 goairauh [at] safar [dot] ae Safar Emirates Travel & Tourism,
Safar Travel and Tourism LLC,
Liwa Street, Abu Dhabi, United
Arab Emirates.
Bangkok (BKK) Ph: +66 22369300
/ +66 26351765
goairctobkk [at] ltu-asia-as [dot] com  LTU Asia Aviation Services,
21st Floor, Vorawat Building,
849 Silom Road, Bangkok 10500,
Thailand.
Dammam (DMM) Tel: +96 61 3898 3352 /
+96 61 3898 3353
goairdmm [at] arjaa [dot] com Arjaa Travel & Tourism, 3rd Floor,
Fahad Centre, Prince Turkey Street,
Al Khobar Dammam
Doha (DOH) 974-44444400 goairdoh [at] cleopatratravel [dot] net Cleopatra Travels & Tourism
Building No. 51, Street 250, Zone
45, D- Ring Road, Doha, Qatar
Dubai (DXB) Ph - +971-42112550 goairdxb [at] alnaboodah [dot] com Al Naboodah Travel & Tourism
Agencies, Al Shoala Building, Al
Ittihad Street, Deira, PO Box
1200, Dubai, UAE.
Fujairah (FJR) +971 9 2221561 goairfjr [at] travelats [dot] com ATS Travel LLC Off.#2, Saderat
Trade Centre, Sh.Zayed Road
P.O. Box 638 Fujairah – UAE
Kathmandu (KTM) Contact +977 01 4445574
Mobile :- +977 9801911570
pratikmanandhar [at] rrgroup [dot] com [dot] np Society International Travel Services
Pvt.Ltd Naxal Nag Pokhari Behind
Marroit Hotel Kathmandu, Nepal,
Kuwait (KWI) Tel : +965 2242 2400 sales [at] goair-gsakw [dot] com
res [at] goair-gsakw [dot] com
Resource Management International
(RMi) Sheikha Sabeeka Al Sabah
Building 2nd Floor, Office # 11
Fahed Al Salem Street, Al Qibla
Kuwait City P.O.Box 5959, Safat
13057 State of Kuwait
Male (MLE) +(960) 301 8877
Fax: +(960) 332 5336
goair [at] voyagesmaldives [dot] com Voyages Maldives Pvt. Ltd.
Narugis, Chandhanee Magu,
P.O.Box 2019 . Malé 20191,
Maldives
Muscat (MCT) +968 24789333  goairres [dot] mct [at] mezoontravel [dot] com
goair [dot] mctap [at] mezoontravel [dot] com
Mezoon Travel LLC. Way No.
2905/129, Ex Al-Harty Building
No. 414, P.O.Box: 629, Pc: 100,
Ruwi, Muscat, Sultanate Of Oman
Phuket (HKT) Reservation and Ticketing:
+66 2 635 1765
Lost and found:
+66 76 351 217
goairctohkt1 [at] ltu-asia-as [dot] com
goairctohkt2 [at] ltu-asia-as [dot] com
goairctohkt3 [at] ltu-asia-as [dot] com
LTU Asia Aviation Services,
34/22 Pracha Nukhro Road
T. Patong, Phuket - 83150,
Thailand

Grievance Redressal

Monday - Friday (09:30hrs - 6:00hrs). 

In compliance with The Civil Aviation Requirements, if you are not satisfied with our response and wish to
escalate your concerns,

  • Nodal Officer, Ms. Nehha Bora at nodalofficer [at] goair [dot] in.

You can make a further appeal to our Appellate Authority,

  • Ms. Vida D'Souza at appellateauthority [at] goair [dot] in.

Media

For queries from journalists, kindly write to Ratnadeep Narayan Sur at ratnadeep [dot] sur [at] goair [dot] in or media [at] goair [dot] in

GoAir Head Office

Go Airlines (India) Ltd.
1st Floor, C-1, Wadia
International Centre (WIC),
Pandurang Budhkar Marg, Worli,
Mumbai 400 025, India
Nearest Landmark : Deepak Talkies
Board Line: 6741 0000,
Fax: 022-67410001

Social Sites


Comments

COMPLAINT ESCALATION ISSUE NOT SATISFIED BAD SERVICE

Hi

I booked a ticket on Goair through goibibo for 2nd dec 2020.
For this the web checkin start 72hours

Your agent "Sameer" just calls me today and make fun of me. This is entirely your fault that you did not notify me on time. i had to re schedule as notification was not given, no calls, no sms, no mails.
And now your person calls me today and says he says all bullshit???
i need a resolution here , as the earliest.

I request you to please check my call records and understand the issue at once, as this particular ground staff has made me do ths.He was literally laughing and telling me that only option i have is to travel for the paid flight. what was my mistake in if started to do thw eb checkin on time, which in within 72hours of the flight. And on seeing the cancel status, i tried staright for 3hours to connect with any possible customer of yours but there was no response, sho finally after trying for 3 hours, without any notification, i planned to change booking date as that was the only option available, and today your persona calls and tries to make a fool of me. I repeatedly asked him to connec the call to his senior which he did not, he ket annoying me by saying the same thing over n over again.

I am really unsatisfied with this GOAIR, I would like to waste my time in writing this entire thing so that this does not happen to any other customer, and specially such customer care people should be thrown out at once as they are uselesss, i spent 40mins before writing this mail with this person "SAMEER". Please take the Utmost possbile action as this person made a fool of your organisation, he shpould be in a govt office providing pension. Does not knw how to speak and does not what to speak, he does not even know that web checkin in mandatory, He said "YOU COULD HAVE DONE IT AT THE AIRPORT WHY DID YOU RESCHEDULE, ITS NOT OUR FAULT WE ARE CALLING YOU ONLY"...wow , Are you so unprofessional now!

please escalate this to the highest authority possible and revert ont this email as i do not want to waste anymore time on this conversation since i really hope you will.
attaching both my tickets,. i have rescheduled my flight for 8dec anyways and paid extra for it was i was not notified that my prior ticket of 2nd dec got cancelled. its not my missout, i should not be paying for it.
please check this on priority as this issue is impacting your brancd and such care support people are literally making your customers hate it now.
Awaiting revert, and expecting the best to be done here.

NEED HIGHER AUTHORITY TO STEP IN PLEASE

Regards
Neelu Singh

WHY YOUR WEB CHECK-IN DOES

WHY YOUR WEB CHECK-IN DOES NOT HAVE AUTO ASSIGN SEAT OPTION LIKE OTHER AIRLINES? YOU SHOULD NOT MAKE MONEY BY SELLING SEAT AT ADDITIONAL COST WITHOUT OUR WISH.

Refund on my cancellation done from your side

I booked my ticket for 1st july 2020 on Go Air airline through my kotak app from goibibo so flight got cancelled but still I got no refund neither any kind of msg from your side.
So kindly I need the status of my refund.
Here are the details
PNR-IBLUQA
for flight G8830 from bangalore to kolkata on 1st july 2020 at 12:10.
Thank you
Nikita

Refund my money

Hello Go Air Team
I booked 2 flights in January but both got cancelled and I still did not receive any refund.
PNR: ABN4YN ­
PNR: BBGIQN ­
Kindly, refund my money
Thanks and Regards

Manage booking

Sir I'm not manage booking my PNR Tel under portest please I want manage booking but not chenj rout my PNR K5YW3C

Refund amount

Sir my flight no G8 424 & 199 Hyd to sxr on 07th Aug 2020 it was canceled so plg refund amount in my account. I am try to counteract customer care but no reply so plg tack action immediately thank you

Non receipt of amount against cancellation of Flight

Sir,
My flight with PNR X6 KPS travelling on 17st Jun 2020 has been cancelled by airlines and I am not able to reach out customer care since yesterday, I would humbly request you to refund full payment of cancelled flight.

Regards.

Aaya bhai refund

Aaya bhai refund

Flight cancelled

I was booked flight no G8-171 on 8 Jun and flight has been cancelled but my payment not refund. Request refund my full payment

Refund for cancellation of flight

Sir,
My flight with PNR- X3NL4Y traveling on 8 may 2020 has been cancelled by airlines and I am not able to reach out customer care service,I would humbly request you to refund full payment.

Regards
Ram Vinay Singh

For refund

THE CUSTOMER CARE
GO AIR AIRLINES
Respected sir,
sub ( for refundable amount)
16/04/2020

I am writing this letter to inform you that i have booked tickets from (City Chandigarh to City Srinagar) through your travel agency, (through an ixigo online service app ) but because of corona virus as you know our Prime Minister has been postponed lockdown date till 3/May/2020 and with this concern am not able to travel i have booked my tickets with my Defense id So due to inconvenience now am not get your flight because all the flights has been cancelled so i have cancelled my destination, it is good to inform at the end moment because i also suffering with problems which am occurring from my duty..
I request you to cancel my reservation and pay back the amount.
BASE FARE .. 7918
tax and fees .... 2169
free cancellation fee..299
convience fee 369
Toal paid ..... 10755
. I am again sorry for the inconvenience. I shall be really thankful for this favor of yours.

Regards,
LAKHWINDER DAS
contact no .82888×××××

Refund for cancellation of flight

Sir,
My flight with PNR QDTJKX travelling on 21st March 2020 has been cancelled by airlines and I am not able to reach out customer care since yesterday, I would humbly request you to refund full payment or reschedule on 21st May 2020.

Regards.

Firoz

Flight cancellation

Can any go air no work ? I m trying to connect since 13 days & yet to get connected ?

CUSTOMR CARE CARE LASE HAI

CUSTOMR CARE CARE LASE HAI PHON RESIVE NAHI KORTA SALA

Deduction against declined ticket

Sir/Mam,

I had booked a to and fro ticket from Lucknow to Mumbai on 20 Feb 2020 for a price of Rs 9926/-. The transaction was completed however I had received a mail stating that the transaction had declined.
View urgency of travel I had to complete the booking. Due to this ,I had to rebook the tickets. It seems that the transaction was completed , however the system had failed to relay the same to the ticket booking software.
I would humbly request the administration to look into this double debit.
My transaction ID is booked under the name of Arjun warrier Krishnan for 05 - 08 Mar 20.

Looking forward to an acknowledgement on the above matter.

Regards

Arjun Warrier Krishnan

Cus Care Calls not attended

I am suppose to travel to Port Blair from Chennai and hv been trying at cus care No to confirm my flt status for the last 3 days always found in waiting call, No one to bother to response, truely disappointed.

We are trying to reach out

We are trying to reach out you people from last 3 hrs can pls give us the call... We need to reschedule our flight...

e ticket not received

Dear Sir/ Madam,
i have booked my ticket on 12th December bearing a PNR NO HB2R6N, Flight no G8 - 171, from jammu to pune dt. 2nd feberuary. i have not received e ticket in my mail. please send me ticket as i was trying to reach your customer care but non of the person is responding.

regards,
Sushil

Not able to contact customer care

Hi,

My flight on 26th December from Delhi to Hyderabad has been cancelled by the airline.I am trying since 24 hours to get in touch with the customer care to get the flight rescheduled but I am not getting through any of the contact numbers available on the internet.Please provide me with the correct contact numbers or help me reschedule my flight.

Regards,
Amit

Baggage Damage

Dear Sir/Madam,

I (Sanjeev Kumar) took a flight from Patan to Delhi on 24th November 2019 on Go airways flight no G8 150 (PNR No. N8Q87G).

While receiving my baggage at Delhi Airport, Terminal – 2, I found that my baggage was handle poorly and got damaged from multiple palaces. After noticing my baggage I went to baggage handling desk and informed Go Airways representative available at the baggage desk that my baggage has been damaged.

She informed me to send a mail to this E-mail address for damaged baggage claim.

I request you to please enquire the above matter and provide the necessary solutions, the photograph of damage baggage is attached for your reference.

Please do let me know if required any other information in this regards..

Regarding change of Passenger's name in ticket.

Hi..just now I booked my flight from Hyderabad to Jaipur..but by mistake I've put passenger's name wrong. Can you tell me if we can change the name of the passenger? Just name change.

Luggage related

Sir m ye janna chahti hu ki kya flight me ham khane ki chij le ja sakte h.pack hoga nd bag me rakha hoga.plz btaiye.

Payment done and deducted, no ticket or refund sent.

Hello.
I booked tickets from GoAir website twice, money deduction from bank, payment mode was paytm. It got transferred to wallet and payment is successful from Paytm side. GoAir says it is declined. I haven't recieved conformation of tickets nor the refund.

Send the refund immediately and ticket also. I have already spoke to executives 7-8 times. They are asking me to ask bank and Paytm. I spoke to them already, transaction is complete and successful from their side. Where is the money then?

Booking Confirmation

Dear Sir/Madam,

I had booked a ticket for my family members from Kannur to Dxb on 09.08.19. While checking the booking confirmation status in your online system it is not appearing

Could you please check and confirm me whether the booked ticket is confirmed or not.

Thanking you.

Yours truly,

Satheesan Makkuttan

Bookings confirmation

I had booked family member Bangalore to Delhi 01 sep 2020 and payment successful not received confirmation...

Baggage lost

I am Mansi Trivedi. I was travelling on 5th july in go air from Delhi to Ahmedabad with my friend Hitika Somani. Flight no was G8 717. My bag was on the name of Hitika Somani. PNR no- L2VCXL. Baggage no- G80879105703. Flight departed at 4:50 and arrived at Ahmedabad on 6:13. I was suppossed to get my luggage on belt No 3. Which I didn’t. I had some expensive things in it. I am attaching a picture of the bag here. Please do the needful.

Due to Name changement and confirmations

Dear sir/Mam
I,m Dinesh from uttarakhand.
I forgetten my full name of DInesh Singh Mehta ..but i written only for Dinesh Singh.dear sir can you tell me more about..???

re-issue of the copy of boarding pass to claim from the office

Sir/Madam,
My particulars are as under
Name of the passengers- Savita Sharma and Hemant Kumar Sharma
PNR-T7FBXM
Date of Journey 1st July 2018
From Bengaluru To Lucknow
My boarding pass has been blank(it does not shows any ink/text) and I have to submit the same in my office.
kindly issue me a duplicate copy for the purpose.

Thanking You
Savita

Ticket Refund

Hi Team Go Air,

This is Asad Ahmed, I'm a Digital Marketing Specialist working in Mumbai & a Go Air customer too.

This Mail is Regarding the Refund of my GO Air Ticket for 3rd of August 2018.

A complete refund as Promised by your Senior Manager Mr. Amir of Srinagar Airport for the inconvenience I faced due to your technical slag for the flight to Jammu.

Attached are the details of my flight ticket and timings, which was Suppose to fly from Mumbai to Jammu but took a stop at Srinagar & never reached Jammu due to your technical issues. We were given options to fly back to Mumbai or else reach Jammu via road, but there was no flight for Jammu.

However, Mr. Amir helped me to reach my relative's place safely in Srinagar. I had to book another flight the next day to Jammu as I never wanted to travel by roadways cause i felt it's not safe due to the strikes and attacks taking place nowadays in Kashmir.

I was promised for a complete refund due to the inconvenience faced & not display this whole issue and experience on social media and other media Platforms

My Mail ID is asad [dot] ahmed750 [at] gmail [dot] com, Kindly do the needful and refund my ticket (3rd August 2018), Thankyou.

Boarding Pass at midnight for Lounge access

We are flying by Lufthansa and landing in Delhi airport at 00:45 after midnight. The next GoAir flight from Delhi to Bagdogra is at 11:15am. Therefore I booked the Plaza Premium Lounge at Terminal 2. However, we must have an onward boarding pass in order to proceed through domestic security and access the lounge.
Can you please let me know, how can I access the boarding pass for the flight G8 157 landing after midnight in Terminal 2?
Best regards
Kumar

Travel certificate request

Hi

I need travel certificate for my travel with GoAir on PNR WDH49U.

Carring Portable Oxygen Cylinder

Dear Sir/Madam
After trying your customer care and city office contact nos. I am writing to you. I along with my family booked ticket in your airlines for 07-April-2018 from Kolkata to Bhubaneswar. My Father is Lungs paitent. He is fully fit to travel in Air but needs poratble oxygen to travel in Road. So I want to carry a Prtable Oxygen Cylider of 3.1 Ltr along with us by Chek-In Bagage or Hands in Bagage. Please let me know the process to carry it.

Thanking You

SITENDU DASH

how much luggage allowed

Dear Officer,
I will be travelling tomorrow Muscat to Mumbai. My PNR is L8L83G.
could you please tell me how much luaggage allowed?
as per my understanding 30 KG.

Regards
Rakesh Dhimar

Non Receipt of money against cancellation of tickets(PNR-ZI10QR)

I cancelled the ticket (PNR no-ZI10QR) (Delhi to Pune) and was told by customer care rep that the money would be credited to my account within 7 days but still after 15 days the money is not credited to my account.
Please refund my money asap.

Thakur Singh Rawat

Non receipt of amount against cancellation of Air ticket PNR No

WE have booked Goair flight from Chennai to Chandigarh on 3rd Nov 2012 and cancelled the same vide your cancellation confirmation PNR No 28DHJQ . Cancellation amount of Rs 1000 was deducted from our payment of Rs 6516/- and we have still not recd refund of Rs 5416/-. Kindly credit the same in our bank through which we have paid you through our credit card with in 15 days of this intimation. otherwise we will be constrint to go to consumer court.

Regards Ajay

Ticket name change

Hi sir, my father and sister tickets booking name 1 dilsher khan 2 nasreen khan pnr no FDZD3H please change name of ticket sir traviling date and name of others passenger 1 faisal khan 2 sakeel khan