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Exide Life Insurance Customer Care No. 1800 419 8228

Updated on Tuesday, 10 May 2022 - 10:56am
Organization: 
Toll free Number(s): 
  • 1800 419 8228 (Existing User, Mon-Sat 9am- 7pm)
  • 1800 419 0808 (To Buy Policy Online)
All India Number(s): 
  • 080-4134 5444 (Policy servicing, Mon to Sat 9am to 7pm)
Website: 
Official Website

Emails

  • care [at] exidelife [dot] in (Customer Services)
  • websales [at] exidelife [dot] in (Buy Policy Online)
  • hr [dot] helpdesk [at] exidelife [dot] in (For Careers)

Important links

SMS Services

Service Keyword Example
For policy details Policy<space><Policy number> For example, to know premium
details agains your policy number,
type Premium 1234567 and
send it to 9880888228
For premium details Premium <space><Policy number>
For fund value Fund<space><Policy number>
For NAV details NAV<space><Policy number>

Grievance Redressal

Location Heads

In case you have any query or complaint/grievance related to your policy please feel free to approach
through any of the following channels

  • Write mail to customer care email id "care [at] exidelife [dot] in" from your registered mail ID

If you are not satisfied with the resolution you receive you may follow the Grievance Escalation Matrix

Level 1-

  • In case the complainant is not satisfied with the response, the complainant can escalate the grievance
    to Chief Grievance Redressal Officer within 8 weeks from date of complaint resolution at gro [at] exidelife [dot] in

Level 2-

  • In case the Complainant is not satisfied with the response or does not receive any response from the
    Chief Grievance Redressal Officer within 15 days, Complainant may approach the grievance cell of
    the Insurance Regulatory and Development authority of India (IRDAI)

IRDAI Grievance Call Centre Customer Care

  • Toll Free Number 155255 (or) 1800 4254 732
    Timings 8:00 am to 8:00 pm (Monday to Saturday)
    Email complaints [at] irdai [dot] gov [dot] in

Level 3-

  • In case the Complainant is not satisfied with the decision/resolution of the
    Company, or does not receive any response from the Company within
    30 days of filing the complaint, the Complainant may approach the nearest
    Insurance Ombudsman
    • Executive Council Of Insurers,
      3Rd Floor, Jeevan Seva Annexe,
      S. V. Road, Santacruz (W),
      Mumbai - 400 054.
      Shri B. C. Patnaik, Secretary General
      Smt Poornima Gaitonde, Secretary
      Tel.: 022-69038801/ 022-69038803/
      022-69038804/ 022-69038805/
      022-69038806/ 022-69038807/
      022-69038808/ 022-69038809
      Email: Inscoun [at] Ecoi [dot] Co [dot] In
  • Insurance Ombudsman

Registered Office

3rd Floor, JP Techno Park,
No. 3/1, Millers Road,
Bangalore- 560 001, India.

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