Edelweiss General Insurance Contact No. 1800 12000

Organization: 
Toll free Number(s): 
  • 180012000

Email

support [at] edelweissinsurance [dot] com (For any queries)

Important Links

Offices

Location Address
Ahmedabad Office no. 503, 5th Floor, 3rd Eye Vision,
Opposite Shivalik Plaza, Near IIM,
Panjara Pol, Ahmedabad, 380009
Bangalore 1st Floor, No 427/14-1, 9th Main Road,
5th Block, Jayanagar,
Bangalore 560 041
Chennai Door No. 715, 7th Floor, Spencer
Plaza, Phase 2, No. 769, Anna Salai,
Chennai, Tamil Nadu, 600002
Delhi Flat no. 1016,1017,1018 Naurang
House 21, K.G. Marg, New Delhi 110 001
Goa 501, 5th Floor, Gera Grand,
Patto Plaza, PANAJI, NORTH GOA, GOA, 403001
Hyderabad 2nd Floor, M.No.7-1-24/1/RT/204,
Roxana Towers, Greenlands,
Begumpet, Hyderabad, Telangana – 500016
Kolkata Unit no. 88, 8th Floor, Chitrakoot Building,
230-A, A.J.C. Bose Rd, Kolkata 700 020
Mumbai Unit No. 505, 5th Floor,
Kanakia Wall Street, Chakala,
Andheri - Kurla Road, Hanuman Nagar, Andheri East,
Mumbai, Maharashtra – 400093
Pune Office no. 802, Sunit Capital (Kanchanban B),
B-50, Senapati Bapat Rd, Shivajinagar, Pune 411005

Grievance Redressal

Step 1

  • Call us at: 180012000
  • Email us at: support [at] edelweissinsurance [dot] com

Step 2

If the response is not as per your expectations contact -

  • Grievance Cell Email: grievance [at] edelweissinsurance [dot] com
  • Address: Edelweiss General Insurance Company Limited,
    Kohinoor City Mall, Tower 3, Kirol Road,
    Kurla West, Mumbai 400070

Step 3

If you are not satisfied with the response of Grievance Cell, you may write to-

  • Grievance Redressal Officer : grievanceofficer [at] edelweissinsurance [dot] com
  • Address: Edelweiss General Insurance Company Limited,
  • Kohinoor City Mall, Tower 3, Kirol Road, Kurla West,
  • Mumbai 400070

Step 4

If you are not satisfied with the response or do not receive a response within
14 days, you may approach -

  • Insurance Regulatory and Development Authority of India (‘IRDAI’)
    IRDAI Grievance Call Centre (IGCC)
  • Toll Free No.: 155255
  • Email ID: complaints [at] irda [dot] gov [dot] in

Ombudsman and Addresses

Contact Details Jurisdiction
AHMEDABAD
Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th floor,
Tilak Marg, Relief Road, Ahmedabad – 380 001.
Tel.: 079 - 25501201/02/05/06
Email:-bimalokpal [dot] ahmedabad [at] ecoi [dot] co [dot] in
State of Gujarat,
Union Territory of Dadra & Nagar Haveli &
Union Territory of Daman and Diu
BENGALURU
Office of the Insurance Ombudsman, Jeevan Soudha Building, PID
No.57-27-N-19, Ground Floor, 19/19, 24th Main Road, JP Nagar, 1st Phase,
Bengaluru-560 078.
Tel.:- 080-26652048 / 26652049
Email:- bimalokpal [dot] bengaluru [at] ecoi [dot] co [dot] in
State of Karnataka
BHOPAL
Office of the Insurance Ombudsman, Janak Vihar Complex, 2nd Floor, 6,
Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal – 462 033.
Tel.:- 0755-2769200/201/202, Fax:- 0755-2769203
Email:- bimalokpal [dot] bhopal [at] ecoi [dot] co [dot] in
States of Madhya Pradesh and Chattisgarh
BHUBANESHWAR
Office of the Insurance Ombudsman, 62, Forest park, Bhubneshwar – 751 009.
Tel.:- 0674-2596461 / 2596455, Fax:- 0674-2596429
Email:-bimalokpal [dot] bhubaneswar [at] ecoi [dot] co [dot] in
State of Odisha
CHANDIGARH
Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor,
Batra Building, Sector 17 – D, Chandigarh – 160 017.
Tel.:- 0172-2706196/ 2706468
Fax:- 0172-2708274
Email:- bimalokpal [dot] chandigarh [at] ecoi [dot] co [dot] in
States of Punjab, Haryana,
Himachal Pradesh, Union Territory of Jammu
& Kashmir, Union Territory of Ladakh and
Union Territory of Chandigarh
CHENNAI
Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453 , Anna
Salai, Teynampet, CHENNAI – 600 018.
Tel.:- 044-24333668 / 24335284
Fax:- 044-24333664
Email:- bimalokpal [dot] chennai [at] ecoi [dot] co [dot] in
State of Tamil Nadu and Union Territories - Puducherry Town and
Karaikal (which are part of Union Territory of Puducherry)
DELHI
Office of the Insurance Ombudsman,
2/2 A, Universal Insurance Building,
Asaf Ali Road, New Delhi – 110 002.
Tel.:- 011-23232481/23232481
Email:- bimalokpal [dot] delhi [at] ecoi [dot] co [dot] in
State of Delhi
ERNAKULAM
Office of the Insurance Ombudsman,
2nd floor, Pulinat Building, Opp. Cochin
Shipyard, M.G. Road, Ernakulum - 682 015.
Tel.:- 0484-2358759/2359338
Fax:- 0484-2359336
Email:- bimalokpal [dot] ernakulam [at] ecoi [dot] co [dot] in
State of Kerala, Union Territory of Lakshadweep
and Mahe, a part of Puducherry
GUWAHATI
Office of the Insurance Ombudsman,
'Jeevan Nivesh', 5th Floor, Nr. Panbazar
over bridge, S.S. Road, Guwahati – 781001(ASSAM).
Tel.:- 0361- 2632204 / 2602205
Email:- bimalokpal [dot] guwahati [at] ecoi [dot] co [dot] in
States of Assam, Meghalaya,
Manipur, Mizoram, Arunachal Pradesh,
Nagaland and Tripura
HYDERABAD
Office of the Insurance Ombudsman,
6-2-46, 1st floor, "Moin Court" Lane Opp.
Saleem Function Palace, A. C. Guards,
Lakdi-Ka-Pool, Hyderabad - 500 004.
Tel.:- 040- 67504123 / 23312122
Fax:- 040-23376599
Email:- bimalokpal [dot] hyderabad [at] ecoi [dot] co [dot] in
States of Andhra Pradesh,
Telangana and Union Territory of Yanam - a
part of Puducherry
JAIPUR
Office of the Insurance Ombudsman,
Jeevan Nidhi-II Bldg., Ground Floor,
Bhawani Singh Marg, Jaipur - 302005.
Tel.:- 0141-2740363
Email:- bimalokpal [dot] jaipur [at] ecoi [dot] co [dot] in
State of Rajasthan
KOLKATA
Office of the Insurance Ombudsman,
Hindustan Building Annexe, 4th floor, 4,
C.R. Avenue, Kolkata - 700 072.
Tel.:- 033-22124339 / 22124340,
Fax:- 033-22124341
Email:- bimalokpal [dot] kolkata [at] ecoi [dot] co [dot] in
States of West Bengal, Bihar,
Sikkim and Union Territory of Andaman
and Nicobar Islands
LUCKNOW
Office of the Insurance Ombudsman,
6th Floor, Jeevan Bhawan, Phase-II,
Nawal Kishore Road, Hazratganj,
Lucknow-226 001.
Tel.:- 0522-2231330 / 2231331,
Fax:- 0522-2231310.
Email:- bimalokpal [dot] lucknow [at] ecoi [dot] co [dot] in
Districts of Uttar Pradesh: Lalitpur, Jhansi, Mahoba,
Hamirpur, Banda,Chitrakoot, Allahabad, Mirzapur, Sonbhabdra,
Fatehpur, Pratapgarh,Jaunpur, Varansi, Gazipur, Jalaun,
Kanpur, Lucknow, Unnao, Sitapur,Lakhimpur, Bahraich,
Barabanki, Raebareli, Sravasti, Gonda, Faizabad,Amethi,
Kaushambi, Balrampur, Basti, Ambedkarnagar, Sulanpur,
Maharajganj, Santkabirnagar, Azamgarh, Kaushinagar,
Gorkhpur, Deoria,Mau, Chandauli, Ballia, Sidharathnagar
MUMBAI
Office of the Insurance Ombudsman,
3rd Floor, Jeevan Seva Annexe,
S. V. Road,Santacruz (W),
Mumbai - 400 054.
Tel.:- 022- 26106552/ 26106960,
Fax:- 022-26106052
Email:- bimalokpal [dot] mumbai [at] ecoi [dot] co [dot] in
State of Goa, Mumbai Metropolitan
Region excluding Navi Mumbai &
Thane
NOIDA
Office of the Insurance Ombudsman,
Bhagwan Sahai Palace, 4th Floor, Main
Road, Naya Bans, Sector-15,
Distt: Gautam Budh Nagar, U.P-201301.
Tel.: 0120-2514250 / 2514252 / 2514253
Email:- bimalokpal [dot] noida [at] ecoi [dot] co [dot] in
State of Uttarakhand and the following Districts
of Uttar Pradesh: Agra,Aligarh, Bagpat, Bareilly,
Bijnor, Budaun, Bulandshehar, Etah, Kanooj,
Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar,
Oraiyya, Pilibhit,Etawah, Farrukhabad, Firozabad,
Gautam Budh Nagar, Ghaziabad,Hardoi, Shahjahanpur,
Hapur, Shamli, Rampur, Kashganj, Sambhal,
Amroha, Hathras, Kanshiramnagar, Saharanpur
PATNA
Office of the Insurance Ombudsman,
1st Floor, Kalpana Arcade Building, Bazar
Samiti Road, Bahadurpur, Patna - 800 006.
Tel.: 0612-2680952
Email:- bimalokpal [dot] patna [at] ecoi [dot] co [dot] in
States of Bihar and Jharkhand
PUNE
Office of the Insurance Ombudsman,
Jeevan Darshan Building, 3rd Floor,
CTS Nos. 195 to 198, NC Kelkar Road,
Narayan Peth, Pune - 411 030
Tel: 020 -41312555
Email:- bimalokpal [dot] pune [at] ecoi [dot] co [dot] in
State of Maharashtra, Area of Navi Mumbai
and Thane, excluding Mumbai Metropolitan
Region

Corporate Office

5th Floor, Tower 3,
Kohinoor City Mall, Kohinoor City,
Kirol Road, Kurla (West), Mumbai 400 070

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