CVL KRA Customer Care No. 022-6121 6969

All India Number(s): 
  • 022-6121 6969 (Mon-Fri, 10- 6.15 pm / Sat-10-2.00 pm)


  • cvlhelpdesk [at] cdslindia [dot] com (Helpdesk)
  • grievances [dot] cvlkra [at] cdslindia [dot] com (Grievances)

Frequently Asked Questions

How should I mention my Name in the KYC form?

  • The Name mentioned on your PAN card should be written in the KYC application form. In case of minor variation
    /spelling error, additional proof of identity should be submitted by the applicant.

What if my correct date of birth is not correct on my PAN card?

  • Applicant should write correct date of birth & it should match with the details available on PAN card. If there is any
    difference in the date of birth then the additional relevant documents should be obtained in support of the same.

Should I mention Father's or Spouse's name, Gender and Marital Status in the form?

  • You can provide either Father's name or Spouse's name. Further, you need not submit any supporting documents
    for the same.
    Gender: Select appropriate gender (Male/Female). Marital Status: Select appropriate marital status (Single/Married).

If I am not an Indian National, do I need to submit additional documents?

  • In the Nationality there are two options i.e. either Indian or Other. For Indian nationality, there is no need to submit
    proof for the same. However, if other option is selected then you have to mention specific nationality & submit
    relevant proof also like Passport copy etc.

If I am exempt from PAN, what Proof of Identity should I submit?

  • The following categories are exempted from PAN:
    • Sikkim Resident
    • Transactions carried out on behalf of State Government
    • Transactions carried out on behalf of Central Government
    • Court appointed officials
    • UN entity/ Multilateral agency exempt from paying tax in India
    • Official Liquidator
    • Court Receiver
    • SIP of Mutual Funds up to Rs.50, 000/- p.a.
    • In case of institutional clients, namely, MFs, AIF, FVCIs, Scheduled Commercial Banks, Multilateral and
      Bilateral Development Financial Institutions, State Industrial Development Corporations, Insurance Companies
      registered with IRDA and Public Financial Institution as defined under Section 2(72) of the Companies Act,
      2013. Custodians shall verify the PAN card details with the original PAN card/ PAN number from the income
      tax website and provide the PAN number to the intermediary.

How will I be informed of my KYC status?

  • Once your KYC is registered with any KRA, you will receive a letter/email confirming the same. You can also visit
    the websites of any KRA and verify the status online.

What should I do if my KYC is appearing in the KRA system but is not registered?

  • If your KYC is not registered, it could be on account of reason that your intermediary has not uploaded your complete
    details or has not done the KYC processing as per SEBI guidelines. Please contact your intermediary and inform them
    to update the missing information / or resubmit the documents to the KRA.

Read For more Faq's

Grievances Escalation Matrix

 Contact Person


 Email Id



grievances [dot] cvlkra [at] cdslindia [dot] com

 Ms. Varsha Ambre

 Asst. Manager

varshaa [at] cdslindia [dot] com

 Mr. Rakesh Bhovar

 Dy. Manager

rakeshb [at] cdslindia [dot] com

 Mr. Santosh Patil

 Compliance Officer

santoshp [at] cdslindia [dot] com

 SEBI Scores


Back Office

I - 202, 2nd Floor (Deck Level),
Tower No.4, Above Belapur Railway Station,
CBD Belapur,Navi Mumbai - 400 614
Tel: 022-61216969
Helpdesk Timings : Mon-Fri : 10:00 am to 6.15 pm
SAT : 10:00 am to 2.00 pm

Registered Office

Marathon Futurex, A-Wing, 25th floor,
NM Joshi Marg, Lower Parel (East),
Mumbai 400013
Tel: 022-23053333

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