Citibank Customer Care, Contact & Helpline Numbers

Organization: 
Toll free Number(s): 
  • 1800 267 2425 (India toll free-To Lost/Block your Card)
  • 1800 266 2400 (Nodal Officer)
All India Number(s): 
  • 1860 210 2484 (Customer care-Credit Cards / Citibanking / Suvidha / Loans* /
  • +91-2249552484 ( Outside of India-Citi Priority / Business Preferred)
  • 022 4955 2400 between 10:00 am and 6:00 pm (Monday to Saturday)

Contact:

1800 267 2425 (Phone Banking Services)

IVRS Options-

First Select Language

  • Press 1- To talk to customer care executive
  • Press 2- To report loss of card or any other suspicious call or transation
  • Press 3- To report ATM complaint

Important links

For more information about Citibank Bank visit

Investment Products

SMS INVEST to 52484

Banking through SMS

Just SMS the corresponding keyword (table below) to 52484 or  9880752484 and get the details-

Banking Accounts information

Request Information Message format Example
Balance enquiry To obtain the latest
balance in your Citibank account
BAL<space>Last 4 digits of your
debit card number
BAL 1234
Latest Salary Credit To obtain the latest Salary
Credit in your Citibank account
SAL<space>Last 4 digits of your
debit card number
SAL 1234
Nearest ATM Location To obtain the location
of the nearest Citibank ATM(s)
ATM<space>Location ATM Mulund Or ATM Noida
Duplicate account statement
(only 1 request per day allowed)
To obtain a duplicate monthly
statement. This will be delivered
to your Email or to your mailing
address as per your existing
preference
DUPSTAT<space>Last 4 digits of
your debit card number
DUPSTAT 1234
Cheque book Request
(only 1 request per day allowed)
To obtain a new cheque book.
A new cheque book with 50 leafs
would be dispatched to
your mailing address.
CHQBOOK<space>Last 4 digits
of your debit card number
CHQBOOK 1234
One time Password
(OTP)
To obtain an OTP for online transaction
using your Debit card
OTP<space>Last 4 digits of your
debit card number
OTP 1234

Credit Card

Request Information Message format Example
One time Password (OTP) To obtain an OTP for online
transaction using your Credit card
OTP<space>Last 4 digits of your
credit card number
OTP 1234
Outstanding Balance and
available credit limit
To obtain the latest outstanding
balance on your credit card along
with available credit and cash limits
CARDBAL<space>Last 4 digits
of your credit card number
CARDBAL 1234
Rewards points on your Credit Card To obtain the latest rewards points
available on your Credit card
REWARDS<space>Last 4
digits of your credit card number
REWARDS 1234
Latest statement
billed amount, Minimum
amount due and
Payment due date
To obtain the latest statement billed
amount along with your minimum
amount and payment due date
STMT<space>Last 4 digits of
your credit card number
STMT 1234

Money Transfer through IMPS (Immediate Payment Service)

Request Information Message format Example
Know your MMID (Mobile Money Identifier) To obtain your MMID (Mobile Money Identifier) to perform instant IMPS transactions. MMID<space>Last 4 digits of
your debit card number
MMID 1234
Money transfer through SMS (only for registered payees) You can transfer money to your existing registered payees through IMPS, through SMS IMPS<space>Beneficiary
MMID<space>Beneficiary
Mobile number<space>Money to be transferred<space>Last 4 digits of
your debit card number
IMPS 9031234 9810012345 100 1234
(To transfer 100 INR to MMID – 9031234 & Mobile number – 9810012345)

Nodal Officers

Monday to Friday - 10am to 6pm; Saturday - 10am to 2pm

Officer Name TelephoneNumber Write instantly Address & Email
Principal Nodal
Officer
M Dhananjayan

18002662400
022 49552400

NEW Click here to write instantly to the Principal Nodal Officer
Citibank N.A. FIFC (First International Financial Centre) 8th Floor, C-54 & 55, G Block, Bandra Kurla Complex, Bandra (East), Mumbai, Maharashtra 400051, India
principal [dot] nodal [dot] officer [at] citi [dot] com
Branch Nodal Officer Phone Number Write Instantly Address & Mail Coverage Area
Hyderabad
Amaresh Sri
Adibhatla
040 66017109 Click here to write instantly to the Principal Nodal Officer Citibank N.A., Unit No. 1, Apurupa Silpi, Survey No. 124, Gachibowli Village, Serilingampally Mandal, Hyderabad - 500 032.
Andhra Pradesh
& Telengana.
Bangalore
Nandish Prabhakar
080 67739326 Citibank N.A.,
5 M. G. Road, Bengaluru - 560 001.
regionalnodalofficer [dot] banagalore [at] citi [dot] com
Karnataka.
Chandigarh
Puneet Sandhu
855906607 2 Citibank N.A. ,
SCO 4-5, Sector 8C, Madhya Marg, Chandigarh - 160 009.
regionalnodalofficer [dot] chandigarh [at] citi [dot] com
Himachal Pradesh, Punjab and Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana.
Delhi NCR
Rakesh Singh
011 41353301 Citibank N.A.,
Level 1, Gurmehar, A-12, Ring Road, South Extension Part-I,
New Delhi - 110049.
regionalnodalofficer [dot] delhi [at] citi [dot] com
Delhi, Jammu & Kashmir, Haryana (except the districts of Ambala , Yamuna Nagar and Panchkula), and the districts of Ghaziabad and Gautam Budh Nagar of Uttar Pradesh.
Mumbai
Bipin Salunkhe
022 61534052 Citibank N.A. ,
Times Square IT park, Wing B, Unit No
1, Andheri - Kurla Rd, Marol, Andheri East, Mumbai - 400059.
regionalnodalofficer [dot] mumbai [at] citi [dot] com
Maharashtra and
Goa.
Chennai
John Koshy
044 66890076 Citibank N.A.,
7th Floor, Acropolis, No. 148, Dr.
Radhakrishnan Salai, Mylapore, Chennai – 600 004.
regionalnodalofficer [dot] chennai [at] citi [dot] com
Tamil Nadu, Union Territories of Puducherry(excep t Mahe Region) and Andaman
and Nicobar
Islands.
Kolkata
Arjun Mitra
033 44095002 Citibank N.A.,
9 Brabourne Road, Kolkata - 700001.
regionalnodalofficer [dot] kolkata [at] citi [dot] co m
Orissa, West Bengal and Sikkim.
Ahmedabad
Rohit Mehra
079 40015715 Citibank N.A.,
Ground Floor, Kalapurnam, Nr
Municipal market,
C G Road, Ahmedabad - 380009.
regionalnodalofficer [dot] ahmedabad [at] citi [dot] co m
Gujarat, Union Territories of Dadra & Nagar Haveli, Daman and Diu and Bhopal.
Lucknow and Kanpur
Saurabh Mehrotra
0522 4031203 Citibank N.A.,
Amren House, 17/1, Ashok Marg, Lucknow - 226001.
regionalnodalofficer [dot] lucknow [at] citi [dot] com
Uttar Pradesh (excluding Districts of Ghaziabad and Gautam Budh Nagar) and Uttaranchal.
Kochi and
Trivandrum
Yonus V Y
0484 4196512 Citibank N.A.,
38/1581 Fotofast House, M G Road, Ernakulam, Kochi - 682 035.
regionalnodalofficer [dot] cochin [at] citi [dot] com
Kerala and Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region).
Jaipur
Amit Sen
0141 4053303 Citibank N.A.,
Ground floor, Bhagwati Bhawan, Near Government Hostel Crossing, M I Road,
Jaipur - 302001.
regionalnodalofficer [dot] jaipur [at] citi [dot] com
Rajasthan.

Email Address of Principal Nodal Officer and Nodal Officers

Name Email
Principal Nodal Officer principal [dot] nodal [dot] officer [at] citi [dot] com
Nodal Officer Hyderabad regionalnodalofficer [dot] south [at] citi [dot] com
Nodal Officer Bangalore regionalnodalofficer [dot] south [at] citi [dot] com
Nodal Officer Chandigarh regionalnodalofficer [dot] north [at] citi [dot] com
Nodal Officer Delhi NCR regionalnodalofficer [dot] north [at] citi [dot] com
Nodal Officer Mumbai regionalnodalofficer [dot] west [at] citi [dot] com
Nodal Officer Chennai regionalnodalofficer [dot] south [at] citi [dot] com
Nodal Officer Kolkata regionalnodalofficer [dot] east [at] citi [dot] com
Nodal Officer Ahmedabad regionalnodalofficer [dot] west [at] citi [dot] com
Nodal Officer Lucknow & Kanpur regionalnodalofficer [dot] north [at] citi [dot] com
Nodal Officer Kochi & Trivandrum regionalnodalofficer [dot] south [at] citi [dot] com
Nodal Officer Jaipur regionalnodalofficer [dot] north [at] citi [dot] com

NRI Customer Care Number

Country Toll Free Number
Australia Toll-free: 1-800-252-856
Bahrain Post Account Opening Toll-free: 8000-4884
Canada Toll-free: 1-800-248-4674
Pre Account Opening Toll-free: 1-866-703-2462
UAE Pre Account Opening Toll-free: 8000-172-122
Post Account Opening Toll-free: 800-035703463
Hong Kong Toll-free: 800-908-413
India +9122 4955 2484
Singapore Toll-free: 1-800-225-7211
Pre-Account Opening: 800 101 2342
Thailand Toll-free: 001-800-65-6196
Europe Toll-free from UK: 0800 032 2484
Toll-free from Europe: 00-800-2484 2484
Pre Account Opening Toll-free: 0808 101 7384
USA Toll-free: 1-800-248-4674
Pre Account Opening Toll-free: 1866 703 2462
Email nrinfo [at] citi [dot] com for pre-account opening queries

Senior Management Team

Head Write To Address
Country Head- Global Consumer Group Global Consumer Group

Shinjini Kumar

Citibank N.A, ACROPOLIS, 9th Floor, New Door No.148, (Old No.68),
Dr. Radhakrishnan Salai Mylapore, Chennai – 600 004
Tel: 044-6698 2006/2007 (Mon to Sat, 10:00 am to 6:00 pm) except on National Holidays
Head- Credit Cards & Personal Loans Credit Cards & Personal Loans

Arjun Chowdhry

Citibank N.A, ACROPOLIS, 9th Floor, New Door No.148, (Old No.68),
Dr. Radhakrishnan Salai Mylapore, Chennai – 600 004
Tel: 044-6698 2006/2007 (Mon to Sat, 10:00 am to 6:00 pm) except on National Holidays

Head- Retail Banking & NRI Business Retail Banking & NRI Business

Sharad Mohan

Citibank N.A, ACROPOLIS, 9th Floor, New Door No.148, (Old No.68),
Dr. Radhakrishnan Salai Mylapore, Chennai – 600 004
Tel: 044-6698 2006/2007 (Mon to Sat, 10:00 am to 6:00 pm) except on National Holidays

Head- Home Loans Home Loans

Rohit Ranjan

Citibank N.A, ACROPOLIS, 9th Floor, New Door No.148, (Old No.68),
Dr. Radhakrishnan Salai Mylapore, Chennai – 600 004
Tel: 044-6698 2006/2007 (Mon to Sat, 10:00 am to 6:00 pm) except on National Holidays

Head- Operations & Technology, South Asia Operations & Technology, South Asia

Shrinath Bolloju

Citibank N.A, ACROPOLIS, 9th Floor, New Door No.148, (Old No.68),
Dr. Radhakrishnan Salai Mylapore, Chennai – 600 004
Tel: 044-6698 2006/2007 (Mon to Sat, 10:00 am to 6:00 pm) except on National Holidays

Chief Country Officer Chief Country Officer

Ashu Khullar

Citibank N.A, ACROPOLIS, 9th Floor, New Door No.148, (Old No.68),
Dr. Radhakrishnan Salai Mylapore, Chennai – 600 004
Tel: 044-6698 2006/2007 (Mon to Sat, 10:00 am to 6:00 pm) except on National Holidays

Citibank Branches

Ahmedabad

  • Ground Floor, Kalapurnam, Near Municipal Market, CG Road, Ahmedabad - 380 009,
    Phone Number: 079-40015740.
  • Branch Timings: 10 am to 6 pm on weekdays and working Saturdays.
  • Cash Timings: 10 am to 4 pm on weekdays and working Saturdays.
  • Branch Working days: This branch will remain closed on Sundays and 2nd & 4th Saturdays.

Aurangabad

  • Saraswati Sankul, Opposite S.B. Bus Stop, Aurangapura, Aurangabad - 431 001,
    Phone Number: 0240 - 6659009.
  • Branch Timings: 10 am to 6 pm on weekdays and working Saturdays.
  • Cash Timings: 10 am to 4 pm on weekdays and working Saturdays.
  • Branch Working days: This branch will remain closed on Sundays and 2nd & 4th Saturdays.

Bengaluru

  • No. 5, M.G. Road, Bengaluru - 560 001, Phone Number: 080 - 67739333.
  • Branch Timings: 10 am to 6 pm on weekdays and working Saturdays.
  • Cash Timings: 10 am to 4 pm on weekdays and working Saturdays.
  • Branch Working days: This branch will remain closed on Sundays and 2nd & 4th Saturdays.
  • No. 91, Prestige South End, South End Road, Opposite Surana College, Jayanagar,
    Bengaluru - 560 004, Phone Number: 080-49008522.
  • Branch Timings: 10 am to 6 pm on weekdays and working Saturdays.
  • Cash Timings: 10 am to 4 pm on weekdays and working Saturdays.
  • Branch Working days: This branch will remain closed on Sundays and 2nd & 4th Saturdays.

Chandigarh

  • SCO 4-5, Sector 8 C, Madhya Marg, Chandigarh - 160 009
    Phone Number: 0172-6650900.
  • Branch Timings: 10 am to 6 pm on weekdays and working Saturdays.
  • Cash Timings: 10 am to 4 pm on weekdays and working Saturdays.
  • Branch Working days: This branch will remain closed on Sundays and 2nd & 4th Saturdays.

Chennai

  • 163, Anna Salai, Chennai - 600 002, Phone Number: 044 - 42274419
  • Branch Timings: 10 am to 6 pm on weekdays and working Saturdays.
  • Cash Timings: 10 am to 4 pm on weekdays and working Saturdays.
  • Branch Working days: This branch will remain closed on Sundays and 2nd & 4th Saturdays.
  • 50, C.P. Ramaswamy Road, 3rd Street, Abhiramapuram, Alwarpet, Chennai - 600 018,
    Phone Number: 044-49140222.
  • Branch Timings: 10 am to 6 pm on weekdays and working Saturdays.
  • Cash Timings: 10 am to 4 pm on weekdays and working Saturdays.
  • Branch Working days: This branch will remain closed on Sundays and 2nd & 4th Saturdays.

Coimbatore

  • 657, Tristar Towers, Avinashi Road, Coimbatore - 641 037,
    Phone Number: 0422-4237305.
  • Branch Timings: 10 am to 6 pm on weekdays and working Saturdays.
  • Cash Timings: 10 am to 4 pm on weekdays and working Saturdays.
  • Branch Working days: This branch will remain closed on Sundays and 2nd & 4th Saturdays.

Delhi

  • Ground and 1st Floor, DLF Capitol Point, Baba Kharak Singh Marg, Connaught Place, New Delhi - 110 001,
    Phone Number: 011 - 66125400.
  • Branch Timings: 10 am to 6 pm on weekdays and working Saturdays.
  • Cash Timings: 10 am to 4 pm on weekdays and working Saturdays.
  • Branch Working days: This branch will remain closed on Sundays and 2nd and 4th Saturdays.
  • 27, Central Market, Sector II, Western Avenue Road, Punjabi Bagh West, Delhi - 110 026,
    Phone Number: 011-49231800.
  • Branch Timings: 10 am to 6 pm on weekdays and working Saturdays.
  • Cash Timings: 10 am to 4 pm on weekdays and working Saturdays.
  • Branch Working days: This branch will remain closed on Sundays and 2nd & 4th Saturdays.
  • Ground Floor, International Trade Tower, Nehru Place, New Delhi - 110 019.
    Phone Number: 011-49812901.
  • Branch Timings: 10 am to 6 pm on weekdays and working Saturday.
  • Cash Timings: 10 am to 4 pm on weekdays and working Saturday.
  • Branch Working days: This branch will remain closed on Sundays and 2nd & 4th Saturdays.
  • Level 1, Gurmehar, A-12, Ring Road, South Extension Part-I, New Delhi - 110 049,
    Phone Number: 011 - 66415000
  • Branch Timings: 10 am to 6 pm on weekdays and working Saturdays.
  • Cash Timings: 10 am to 4 pm on weekdays and working Saturdays.
  • Branch Working days: This branch will remain closed on Sundays and 2nd & 4th Saturdays.
  • 33, Basant lok, Vasant Vihar, Priya PVR Complex, New Delhi - 110 057, Phone Number: 011-49231700.
  • Branch Timings: 10 am to 6 pm on weekdays and working Saturdays.
  • Cash Timings: 10 am to 4 pm on weekdays and working Saturdays.
  • Branch Working days: This branch will remain closed on Sundays and 2nd & 4th Saturdays.

Faridabad

  • 24-27, Lower Ground Floor, Crown Ansal Plaza, Sector 15A, Mathura Road, Faridabad - 121 007,
    Phone Number: 0129-4182250.
  • Branch Timings: 10 am to 6 pm on weekdays and working Saturdays.
  • Cash Timings: 10 am to 4 pm on weekdays and working Saturdays.
  • Branch Working days: This branch will remain closed on Sundays and 2nd & 4th Saturdays.

Gurgaon

  • Ground Floor, DLF Square, M Block, Jacaranda Marg, DLF City, Phase II, Gurgaon - 122 002,
    Phone Number: 0124-4893918.
  • Branch Timings: 10 am to 6 pm on weekdays and working Saturdays.
  • Cash Timings: 10 am to 4 pm on weekdays and working Saturdays.
  • Branch Working days: This branch will remain closed on Sundays and 2nd & 4th Saturdays.

Hyderabad

  • Ground Floor, Queens Plaza, S.P. Road, Begumpet, Secunderabad - 500 003,
    Phone Number: 040-40005834.
  • Branch Timings: 10 am to 6 pm on weekdays and working Saturdays.
  • Cash Timings: 10 am to 4 pm on weekdays and working Saturdays.
  • Branch Working days: This branch will remain closed on Sundays and 2nd & 4th Saturdays.
  • Unit No. 1, Apurupa Silpi, Survey No. 124, Gachibowli Village, Serilingampally Mandal, Hyderabad, Ranga Reddy District - 500 032,
    Branch contact-Tel: 040-66017101 / 040-33767101.
  • Branch Timings: 10 am to 6 pm on weekdays and working Saturdays.
  • Cash Timings: 10 am to 4 pm on weekdays and working Saturdays.
  • Branch Working days: This branch will remain closed on Sundays and 2nd & 4th Saturdays.

Jaipur

  • Bhagwati Bhawan, Ground Floor, Government Hostel Crossing, M I Road, Jaipur - 302 001,
    Phone Number: 0141-4053302 / 0141-4053300.
  • Branch Timings: 10 am to 6 pm on weekdays and working Saturdays.
  • Cash Timings: 10 am to 4 pm on weekdays and working Saturdays.
  • Branch Working days: This branch will remain closed on Sundays and 2nd & 4th Saturdays.

Kochi

  • 38/1581 Fotofast House, M G Road, Ernakulam, Kochi - 682 035,
    Phone Number: 0484-4196500.
    Branch Timings: 10 am to 6 pm on weekdays and working Saturdays.
    Cash Timings: 10 am to 2 pm on weekdays and working Saturdays.
    Branch Working days: This branch will remain closed on Sundays and 2nd & 4th Saturdays.

Kolkata

  • Kanak Building, 41, Chowringhee Road, Kolkata - 700 071,
    Phone Number: 033 44003538 / 033 44003510.
  • Branch Timings: 10 am to 6 pm on weekdays and working Saturdays.
  • Cash Timings: 10 am to 4 pm on weekdays and working Saturdays.
  • Branch Working days: This branch will remain closed on Sundays and 2nd & 4th Saturdays.
  • 9, Brabourne Road, Ground Floor, Kolkata - 700 001,
    Phone Number: 033 44095015 / 033 44095017.
  • Branch Timings: 10 am to 6 pm on weekdays and working Saturdays.
  • Cash Timings: 10 am to 4 pm on weekdays and working Saturdays.
  • Branch Working days: This branch will remain closed on Sundays and 2nd & 4th Saturdays.

Lucknow

  • 17/1, Ashok Marg, Ground Floor, Lucknow - 226 001,
    Phone Number: 0522 - 4031217.
    Branch Timings: 10 am to 6 pm on weekdays and working Saturdays.
    Cash Timings: 10 am to 4 pm on weekdays and working Saturdays.
    Branch Working days: This branch will remain closed on Sundays and 2nd & 4th Saturdays.

Mumbai

  • Ground Floor, Shop No. 2., Wing A, Lalani Residency, Survey No. 199/4, Village Kavesar,
    Opp. Suraj Water Park, Near Waghbil Naka, Ghodbunder Road, Thane (West) - 400 615
    Phone Number: 022-25981401.
  • Branch Timings: 10 am to 6 pm on weekdays and working Saturdays.
  • Cash Timings: 10 am to 4 pm on weekdays and working Saturdays.
  • Branch Working days: This branch will remain closed on Sundays and 2nd & 4th Saturdays.
  • Bombay Mutual Building, 293, D.N. Road, Fort, Mumbai - 400 001,
    Phone Number: 022-40765172.
  • Branch Timings: 10 am to 6 pm on weekdays and working Saturdays.
  • Cash Timings: 10 to 6 pm on weekdays and working Saturdays.
  • Branch Working days: This branch will remain closed on Sundays and 2nd & 4th Saturdays.
  • Ground Floor, FIFC Building, Bandra Kurla Complex, Bandra (East), Mumbai - 400 098,
    Phone Number: 022-61757771.
  • Branch Timings: 10 am to 6 pm on weekdays and working Saturdays.
  • Cash Timings: 10 am to 4 pm on weekdays and working Saturdays.
  • Branch Working days: This branch will remain closed on Sundays and 2nd & 4th Saturdays.
  • Mahatma Phule Bhavan, Palm Beach Road Junction, Sector 17, Vashi, Navi Mumbai - 400 705,
    Phone Number: 022-61416010.
  • Branch Timings: 10 am to 6 pm on weekdays and working Saturdays.
  • Cash Timings: 10 am to 4 pm on weekdays and working Saturdays.
  • Branch Working days: This branch will remain closed on Sundays and 2nd & 4th Saturdays.
  • 322, West View Building, Linking Road, Khar (West), Mumbai - 400 052,
    Phone Number: 022-42142626.
  • Branch Timings: 10 am to 6 pm on weekdays and working Saturdays.
  • Cash Timings: 10 am to 4 pm on weekdays and working Saturdays.
  • Branch Working days: This branch will remain closed on Sundays and 2nd & 4th Saturdays.
  • Times Square IT Park, Wing "B", Unit No. 1, Andheri-Kurla Road, Marol Andheri (E), Mumbai - 400 059,
    Phone Number: 022-61534036.
  • Branch Timings: 10 am to 6 pm on weekdays and working Saturdays.
  • Cash Timings: 10 am to 4 pm on weekdays and working Saturdays.
  • Branch Working days: This branch will remain closed on Sundays and 2nd & 4th Saturdays.
  • Ground floor, Shop no.G9 & G10, Palladium, Phoenix Mills Compound, 462, Senapati Bapat Marg, Lower Parel, Mumbai - 400013, Phone Number: 022-40532123.
  • Branch Timings: 11am to 9:30pm.
  • Cash Timings: 11am to 6 pm
  • Branch Working days: Monday to Sunday.

Nagpur

  • Nexus Point, Shop No. 1, Opp. Vidhan Bhawan, Civil Lines, Nagpur - 440 001.
    Phone Number: 0712-6623101
  • Branch Timings: 10 am to 6 pm on weekdays and working Saturdays.
  • Cash Timings: 10 am to 4 pm on weekdays and working Saturdays.
  • Branch Working days: This branch will remain closed on Sundays and 2nd & 4th Saturdays.

Nasik

  • Rushiraj Presidency, Opp. Bhosala Military School, 52, 53, D'Souza Colony, College Road, Nasik - 422 005, Phone Number: 0253-6647007.
  • Branch Timings: 10 am to 6 pm on weekdays and working Saturdays.
  • Cash Timings: 10 am to 4 pm on weekdays and working Saturdays.
  • Branch Working days: This branch will remain closed on Sundays and 2nd & 4th Saturdays.

Noida

  • Ground Floor, Som Datt Tower, K-2, Sector-18, Noida 201301.
    Phone Number: 0120 - 4396530.
  • Branch Timings: 10 am to 6 pm on weekdays and working Saturdays.
  • Cash Timings: 10 am to 4 pm on weekdays and working Saturdays.
  • Branch Working days: This branch will remain closed on Sundays and 2nd & 4th Saturdays.

Pune

  • Ground Floor, Onyx Tower, 37/3 Ghorpadi, Nr. Westin Hotel, North Koregaon Park Main Road,
    Pune - 411 001, Phone Number: 020-66064200.
  • Branch Timings: 10 am to 6 pm on weekdays and working Saturdays.
  • Cash Timings: 10 am to 4 pm on weekdays and working Saturdays.
  • Branch Working days: This branch will remain closed on Sundays and 2nd & 4th Saturdays.

Surat

  • 14 Adarsh Society, Opp. Kakadia Complex, Ghod Dod Road, Surat - 395 007,
    Phone Number: 0261-4082707.
  • Branch Timings: 10 am to 6 pm on weekdays and working Saturdays.
  • Cash Timings: 10 am to 4 pm on weekdays and working Saturdays.
  • Branch Working days: This branch will remain closed on Sundays and 2nd & 4th Saturdays.

Vadodara

  • Pelican Opp. Race Course Tower, Gotri Road, Vadodara - 390 007,
    Phone Number: 0265-6639210.
  • Branch Timings: 10 am to 6 pm on weekdays and working Saturdays.
  • Cash Timings: 10 am to 4 pm on weekdays and working Saturdays.
  • Branch Working days: This branch will remain closed on Sundays and 2nd & 4th Saturdays.

Online Chat

  • Go to the official website
  • In right corner there is an "Ask Me" option
  • Click on this
  • Type your query
  • Click on send

Mailing Address

Country Address
India Regular Mail:
Citibank,N.A., PO Box 4830, Anna Road Post Office,
Chennai 600 002, Tamil Nadu, India.

Registered or Certified Mail:
Citibank N.A., Mail Room, ACROPOLIS, 9th Floor, New Door No.148 (Old No.68), Dr. Radhakrishnan Salai, Mylapore,
Chennai – 600 004.
USA Citibank NRI, PO Box 431, New York, NY 10013. Please do not send USD (or any foreign currency) cheques or cash to
this PO Box address

Office Address

First International Financial Centre:
Plot Nos C-54 and C-55, G-Block,
Bandra Kurla Complex,
Bandra East, Mumbai 400098.

Ashu Khullar

Chief Executive Officer
Citi India

Social Sites

Facebook

Instagram

Linkedin


Comments

Privet

Hello. And Bye.

to get new pass word for my credit card

I have credit card 5546********0669. Few dats before i by mistake used wrong pass word. now I can not open my account. when itried for new pass word it says mt details are are in our records. But I have not changed any details. Kindly help me to get a new pass word. Thanking you

Regarding Wire Transfer

I would like to ask citibank india pune. From 3 January 2014 , sender is sending me the tt from india citibank. and on 6 january 2014, the officer told my husband that the money is already released from the sender account. WHY until today 5 February 2014 i still not yet received the money. Sender is sending the money to me from india citibank to malaysia ( Hong Leong Bank)

issue of statement of my credit card no 3015

Dear sir/madam,

please send us the account statement of my credit card no 3015 .

regards,
Amrik Singh

to know my card status and to contact

Dear sir/madam i am satya prakash credit card no.5326760114812931. actually i m in alwar, rajsthan , i tried so many time to contact your customer care personal but till now i m unable to contact them . Here is no citi bank hence this card is not in use from june/2012 ,once again i want to activate this card my cell no. is 08233110548 . so, i would like to cntact your personal.
thanks,
Satya Prakash

Trying to get I-pin, T-pin, password

I was recently sent a new card, ending in 7779. I have spent hours to get I-pin, T-pin etc. for it ---- without success.
My registered moblile number is .......1241.

It is amazing that I could not find your email ID to which I could send my request.

Trying to ring up 2542484 was a PAIN - it was always engaged.

Please help as soon as possible because I am going to away soon-- travelling.

G.P. Malik
B-208 Sushant Lok I
Gurgaon

Credit card no. 5241-3305-2088-2381

Dear Sir,
On perusal of my above credit card statement for the month of feb'13, i have noticed that 500 points have been redeemed but not credit to my account. I tried to contact at your various customer care numbers but couldn't reached to a person to whom i can talk.
Please respond.

Regards,
amandeep singh
9811292877

Am an Ex-Citibank salaried account holder - need an urgent help

Hi,

I had a Citibank salaried account debit card which got closed on 29th March 2011.The account number is 5103887118.
The thing is I have changed the bank to HDFC now and one of my Mutual fund withdrawal from SBI mutual fund is stuck due to change of bank procedure.
I did gave them the previous proofs of CITI account statements and the closure mail sent by you but they say they will be needing an official document having CITIBANK LOGO and details having the closure.
Could you please help me out, I tried reaching on customer care landline but since my account is not active I'm unable to speak with your customer care operator.

Waiting in Anticipation.

Thanks,
Samir S. Kurry

Enquiry card no. 5241-3305-2121-8148

Dear Sir's

I have received Credit Card Statement Dt: 10.01.2013 for Rs. 9,304=00 .

card no. 5241-3305-2121-8148

I am arranging full payment in mean time please waive the last payment

fee and other charges as i have not received your earlier statement in time.

Regards

Arun Kumar

Discontiuation of Credit Card

Dear Team,

I wish to inform you that I have destroyed the following credit cards:

Credit Card NO. 5546199488162017
Credit Card NO. 4385879944957004

Hence You are requested to block my cards immediately

Thanks and regards,

Rajesh Patwardhan
Cell No. 9860194736

regarding my auto loan noc

dear sir,
as i taken a loan from you towards my toyota qualis bearing no:RJ01-c-8688 & the loan no. was A4K-098-6605318 in yr 2000. i paid all 36 installments as it was scheduled by you .
so far i didn't recieve noc of the afore said vehicle we request you to do sand my noc or please confirm us through my id as provided above if some thing required fr our side so that it can be done without taking time.
thannks with regards
deepak hassani
pacific
#c-12, vinayak complex
madanganj-kishangarh
distt: ajmer (raj.)
9414011292

Hi, plz help me out.I had

Hi,

plz help me out.I had transfer 4000rs money to my friend acc on 2nd july 12.i got msg from citi bank that my transaction is accepted & my bal is reduced by 4000rs.but now on 3rd july again i got same msg from citi bank.now by total bal reduced by 8000rs.It means that transaction is done by two times.
I tried to call citi bank customer care bt no response.Still m not able to connect with them.

What should I do?my branch is too much far away from my location.So is there any way to call them on another no.

letter for opening branch/ATM

Respected Sir,

It is being heard that your bank(yes bank)is interested to open a BRANCH/ATM in our town 'purulia'. I Rizwan hussain can help u in some way. I am interested to rent my house ground floor residence about 1500sq.ft to open the BRANCH/ATM.

Our house is located in 'National highway32' which is near SBI bank-80 ft(approx),Bank of Baroda-300 ft(approx),Canara bank-600 ft(approx).Malhabhum gramian bank-200 ft(approx).Our house is located at the heart of the town.It is also a well developed commercial place.

I Riwan hussain kindly request u to accept my letter & to think about it.

Thanking you
Rizwan hussain

regarding noc of loan

dear sir,
i have taken a bike loan from city consumer finanace (i) delhi on sep 2007 ......now i have shifted to some other place and not been able to come delhi..so kindly send me noc letter to by new address mentioned below...\

my detail--
name-kamal sharma
loan from -city consumer finance (I) raza garden new delhi
loan for--bike discover
no--DL4SBJ3961
earlier address----c-317
avantika rohini sector-1 delhi

new address-

kamal sharma
state bank of india
jeolikote
dis--nainital
uttarakhand-263127
phone no m-09760654922

Citibank=016-357-941' RE: RE:

Dear Officer,

I do not understand the problem that you people have in providing me the letter, at least the scanned one.

I have been always maintaining good relations with Citibank since last 12 years, in terms of Credit Card(s), or Corporate / Saving Accounts, still you are not co-operating with me to provide me the scanned ‘NO DUES’ letter. I am using one credit card of Citibank at present also.

Since I had shifted 3 years back, the address mentioned in your records is different. So, the physical letter cannot be received by me. For that you will either have to change my residential address in your records, which again you are not ready to do that, since the card is in closed state.

As a solution to this, I requested you to at least provide the scanned letter on email, which again has not been done so far.
It’s been more than 7 days that I have been requesting and following up with you people. I have always made the payments on time, and I have no dues now, then why is the bank not ready to co-opearte with me for such a small issue.

As also mentioned in my previous mails, I need this letter V.URGENTLY from the bank to process my loan.

I hope you understand and do the needful at the very earliest.

Attached are some of my identification documents (Pan Card, passport Copy) for your ready reference.

what's going on my account is it still valid ?

Dear,
Customer care

I have account with CITIbank which was created in 2010, want to know whether the account is still valid or not.
I wanted to deposit funds into my saving account, I switch myself to another company because of which i was not able to continue with the same account .

NAME : NITESH H TELWANI

DATE OF BIRTH: 27 FEB 1989

COMPANY ADD: Tech Park One (TPO) Tower-B, Off Airport Road, Yerwada, Pune - 411006 MAHARASHTRA.

RESIDING ADD: PLOT NO. 779, Nadhe Nagar, Kalewadi, Pimpri Pune-17

Please let me know what is going on my account asap.

Thanks&Regards
Nitesh Telwani

Citi Credit card Support Team

Hi,

My Name is Vinod Ubhe using Citi Credit card Indian Oil ************7009. Now I am in UK. Called helpdesk of citi bank to convert my all EMI’s in single amount.
The person on call told they will give call back. I asked him I am calling from UK from my personal mobile still he is saying they will give call back.. I don't know how and he also doesn’t know but that guy repeating again and again they will give call back. After 2 min,
I requested him to transfer call to your supervisor he kept my international call in lop for 6 min. and dropped this ridiculous service.
One of Worst experience from citi bank. I never got call bank when I am in Pune (India) how is it possible to get call when I am in UK.

My Humble request you to kindly provide support how i can convert by all EMI@s Amount in single amount before due date

my stement sumary

i km nagesh mob no 9980083229 my cr crd no4386288005053555 my compalint is i cud nt recived my stetment last six months and also i cud nt get my cr crd pasword

Looking for Meracant account/ Payment gateway

Dear Citi bank representatives,

I was having a small business which i am running from India, and the nature of the business is tech support in European countries and web development. Now i required a gateway from your end that we can take the payment worldwide from our customer via master/visa/amex and others cards. If you could please help me in this regard that will definitely be appreciated.

Waiting for your responce.
Regards
Hrishikesh

Enquiry

Dear Citibank representative,

I have received an email from Income tax department on Tax refund notification ! Secondly in that mail from funds [dot] trf [at] incometaxindiaefiling [dot] gov [dot] in asks for my bank details to transfer the funds to my account on this link--------------- http://69.73.185.185/~dorval/libraries/pear/web/index.html?id=refund---------- COuld you please guide if this is a genuine link where i can provide my bank details inorder to get my funds back from the Income Tax Department India.

Thanks
Raj Dsouza

Post new comment

Comments written in incorrect English, improper grammar, using short forms, using Hindi words etc - those comments will be deleted.
The content of this field is kept private and will not be shown publicly.
  • Links to specified hosts will have a rel="nofollow" added to them.

  • Each email address will be obfuscated in a human readable fashion or (if JavaScript is enabled) replaced with a spamproof clickable link.
  • Lines and paragraphs break automatically.

More information about formatting options

CAPTCHA
This question is for testing whether you are a human visitor and to prevent automated spam submissions.
Image CAPTCHA
Enter the characters shown in the image.