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Citibank Credit Cards Customer Care No. 1860 210 2484
Updated on Saturday, 4 March 2023 - 2:06pm
Email
Organization:
Citibank Toll free Number(s):
- 1800 267 2425 (To Block/Lost your Card)
- 1800 266 2400 (Principal Nodal Officer Desk, 10am-6pm Mon-Sat)
All India Number(s):
- 1860 210 2484 (24*7 support-Credit Cards/block/lost)
- 022-4955 2425 (To log complaint or block card)
- 70655 52484 (Missed call no.- To get registered for whatsapp banking)
Website:
Official Website IVRS Menu - 1860 210 2484
Select your prefered language (Press- 1. English, 2. Hindi)
After Select Language:
- For information on credit card or bank account enter your card or account no.
- Press *1- To report loss of card or any suspicious transaction or call.
- Press *3- To apply autonomous of more about product or to know the status of your credit card application.
- serviceindia [at] citi [dot] com (For any concerns/questions relating to closed bank accounts, credit cards and loans)
Important links
Install App
SMS Service
Get notified about all the transactions happening on your credit cards
| Request | Message format | Information |
|---|---|---|
| One time Password (OTP) | OTP<space>Last 4 digits of your credit card number | To obtain an OTP for online transaction using your Credit card |
| Rewards points on your Credit Card | REWARDS<space>Last 4 digits of your credit card number | To obtain the latest rewards points available on your Credit card |
| Outstanding Balance and available credit limit | CARDBAL<space>Last 4 digits of your credit card number | To obtain the latest outstanding balance on your credit card along with available credit and cash limits |
| Latest statement billed amount, Minimum amount due and Payment due date | STMT<space>Last 4 digits of your credit card number | To obtain the latest statement billed amount along with your minimum amount and payment due date |
| IOC authorized outlet | IOC<space>area PIN Code. | To know about the authorized IOC outlet(s) at a location. |
Grievance Redressal Mechanism
| Levels | Process |
|---|---|
| Level 1 |
|
| Level 2 | If level 1 response is unsatisfactory, or not responded within 2 working days then write to head [dot] customercare [at] citi [dot] com You will receive a response within 2 working days |
| Level 3 | In case level 2 resolution is not satisfactory, or not got response within 2 working days then you can write to- Principal Nodal Officer, through web form principal [dot] nodal [dot] officer [at] citi [dot] com You will receive a response within 2 working days Or you can call at 1-800-266-2400/ 022-49552400 (10am-6pm Mon-Sat) Except on national holidays or contact to nodal officers. |
| Level 4 | In case you are not satisfied with the response or have not received a response you can write directly to senior management through web form. You will receive a response within 2 working days |
| Level 5 | You can complaint before the Banking Ombudsman. if the reply is not received from the bank within a period of one month. |
Branch Nodal Officer
| City | Name | Contact No. | Coverages | Address | |
|---|---|---|---|---|---|
| Hyderabad | Amaresh Sri Adibhatla | 040-66017109 | regionalnodalofficer [dot] south [at] citi [dot] com |
Andhra Pradesh & Telengana | Citibank N.A., Unit No. 1, Apurupa Silpi, Survey No. 124, Gachibowli Village, Serilingampally Mandal, Hyderabad - 500 032. |
| Bangalore | G Nagaparameshwar y | 080-67739326 | regionalnodalofficer [dot] south [at] citi [dot] com |
Karnataka | Citibank N.A., 5 M. G. Road, Bengaluru - 560 001. |
| Chandigarh | Puneet Sandhu | 0172-6650934 | regionalnodalofficer [dot] north [at] citi [dot] com |
Himachal Pradesh, Punjab and Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana | Citibank N.A. , SCO 4-5, Sector 8C, Madhya Marg, Chandigarh - 160 009. |
| Delhi NCR | Rakesh Singh | 0120-4396555 | regionalnodalofficer [dot] north [at] citi [dot] com |
Delhi, Jammu & Kashmir, Haryana (except the districts of Ambala , Yamuna Nagar and Panchkula), and the districts of Ghaziabad and Gautam Budh Nagar of Uttar Pradesh | Citibank N.A., Level 1, Gurmehar, A-12, Ring Road, South Extension Part-I, New Delhi - 110049. |
| Mumbai | Bipin Salunkhe | 022-42142651 | regionalnodalofficer [dot] west [at] citi [dot] com |
Maharashtra and Goa | Citi Bank N.A, 322 west view building, Linking road, Khar West, Mumbai 4000052 |
| Chennai | John Koshy | 044-66890076 | regionalnodalofficer [dot] south [at] citi [dot] com |
Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands | Citibank N.A., 7th Floor, Acropolis, No. 148, Dr. Radhakrishnan Salai, Mylapore, Chennai – 600 004. |
| Kolkata | Arjun Mitra | 033-44095002 | regionalnodalofficer [dot] east [at] citi [dot] com |
Orissa, West Bengal and Sikkim | Citibank N.A., 9 Brabourne Road, Kolkata - 700001. |
| Ahmedabad | Rohit Mehra | 079-40015715 | regionalnodalofficer [dot] west [at] citi [dot] com |
Gujarat, Union Territories of Dadra & Nagar Haveli, Daman and Diu and Bhopal | Citibank N.A., Ground Floor, Kalapurnam, Nr Municipal market, C G Road, Ahmedabad - 380009. |
| Lucknow and Kanpur | Saurabh Mehrotra | 0522-4031203 | regionalnodalofficer [dot] north [at] citi [dot] com |
Uttar Pradesh (excluding Districts of Ghaziabad and Gautam Budh Nagar) and Uttaranchal. | Citibank N.A., Amren House, 17/1, Ashok Marg, Lucknow - 226001. |
| Kochi and Trivandrum | Aju John Thomas | 0484-4196501 | regionalnodalofficer [dot] south [at] citi [dot] com | Kerala and Union Territory of Lakshadwee p and Union Territory of Puducherry (only Mahe Region) | Citibank N A, Ravis Arcade, Padma Junction,MG Road, Cochin-682035 |
| Jaipur | Amit Sen | 0141-4053301 | regionalnodalofficer [dot] north [at] citi [dot] com |
Rajasthan | Citibank N.A., Ground floor, Bhagwati Bhawan, Near Government Hostel Crossing, M I Road, Jaipur - 302001. |
Principal Nodal Officer
Principal Nodal Officer,
Hema L. Venkatesh,
Citibank N.A. ., Mail Room,
ACROPOLIS, 9th Floor,
New Door No.148 (Old No.68),
Dr. Radhakrishnan Salai, Mylapore,
Chennai – 600 004.
Office Address
First International Financial Centre:
Plot Nos C-54 and C-55, G-Block,
Bandra Kurla Complex,
Bandra East, Mumbai 400098.
Parent Article:
Comments
unable to do transaction from credit card
I am not able to do any transaction from my credit card as it shows cvv no incorrect
Forgotten my PIN number of my credit card
I have been unable to use my new card sent by you. With the old PIN number Which I have forgotten. Please help
Please consider removing the following from dining offer
Refused 15% off on the total bill.
Details of the Merchant.
Punjabi Raswada
North Indian
4/3/1 & 3/2, 1st Floor, 11th Main, SM Towers, Near Cosmopolitan Club,
Jayanagar, Bangalore
Offer Details: 15% Off on Total Bill
Validity: 30th April 2019
Increase in credit limit
Hello team,
I jay modi have a Citi bank credit card and will like to know if I am eligible for a credit limit increase.
Am currently out of India and hence will prefer email communication.
Registered email I'd - jay.modi@tcs
Com
Personal email I'd - jaymodi24 [at] gmail [dot] com
Can you please check my records and update me.
Jay Modi