AIIMS New Delhi Customer Care No. 011-2658 8500

Organization: 
All India Number(s): 
  • 011-2658 8500 (General Enquiry No.)
  • 011-2658 8700 (Other No. For General Enquiry No.)
  • 011-2658 9999 (OPD Booking on IVRS)
  • 011-2658 9142 (OPD Appointment Booking on Telephone)
  • 011-6590 0669 (Call Center)
  • 011-2658 9900 (General Enquiry)
  • 9115 444 155 (Covid Consultation / OPD Appointment Booking)
  • 011-2659 6428 (Info on availability of beds with ventilator in emergency)

Important Links

Important Phone Numbers

Control Room

  • It is located in Room No. 12, Ground floor, Private ward Block, M.S. Office.
    • The contact No.s are - 011-26589279, 011-26593308
  • Control Room functions round the clock, under the Dept. of Hospital Administration and managed
    by Duty Officers, who deal with any administrative problem, provide assistance and listen to public
    grievances with regard to patient care.

Enquiry Numbers

  • Central Enquiry & Registration office is located just inside main entrance on Aurobindo Marg.
    • Telephone No.s of Central Enquiry-  011-26588500, 011-26588900, 011-26588700 - (ext'n 4707)
    • Telephone No.s of IRCH Exchange- 011-26589172, 011-26589212
    • Telephone No.s of CTVS Exchange- 011-26589827, 011-26589551, 011-26589894, 011-26588556,
      011-26588559,011-26588560, 011-26588561, 011-26588562
  • L.E.D. Display scrolls, Guide maps, Display boards are installed at various strategic locations.
    Enquiry counters & help desks also exist in the OPD at various locations where one can enquire
    and seek help in case of any problem. Besides, there are Medical Social Services located
    in Room No. 9, Ground Floor, OPD, where MSSO/Social Guides are available for any help.

AIIMS Helplines

  • Emergency numbers - 011-26594405, 011-26594706 ( round the clock)
  • AIDS Helpline (Shubhchintak)- 011-26588333 (10.00 am to 5.00 pm Mon. to Fri.).
  • ORBO (Organ Retrieval Banking Organisation)- 1060, 011-26588402, 011-26588663
  • Poison Information Centre- 011-26593677, 011-26589391, 011-26583282 (round the clock)
  • Eye Donation (National Eye Bank) - 011-26588500, 011-26588700 - (ext', 3062, 3063), 265894761

Locations

  • AIIMS Main Hospital is located at Ansari Nagar, in front of Safdarjung Hospital at the crossing of
    Ring Road and Aurobindo Marg. Main entrance is on Aurobindo Marg.

Call Centre Details

OPD Appointment Booking on Telephone

  • 011-26589142  (Timing for OPD booking on this Telephone is from 8:00 am to 4:00 pm (All Working Days)
  • 9115444155   (Timing for OPD booking on this Telephone is from 8:30-3:30 (Monday to Friday) and 8:30-2:30 (Saturdays)

 "The appointment for new case is available for one month ( depending upon the availability of OPD slots) from the date of applying for appointment and for the follow-up, the appointment is available for three months ( also depending upon the availability of OPD slots) from the date of applying for the appointment".

Mobile App: The AIIMS App has been removed from the Google Play store due to issues with the app rendering it non-functional. Users who had installed that app should remove it from their devices

For effective follow-up of post operative cardiac surgical patients at CTVS -OPD services, dedicated Helpline & Whatsapp numbers: 9999635940, 9999635425 will be active from 2:00pm to 6:00pm on Monday, Wednesday and Friday.

Note:- If appointments are not available on O.R.S portal ,  then   please do not call the call centre, as appointment through ORS portal and phone is from same pool.

List of Nodal Officers

For any issue related to appointment booking or slot availability for any hospital, please contact the Nodal Officer of the respective hospital directly:

  • This LIST contain statewise details of hospitals with nodal officer email and contact numbers.

Organ Retrieval Banking Organization Donor Pledge Form

Social Sites

Comments

29 June 2024 To, The

29 June 2024
To,
The Director,
All India Institute of Medical Sciences (AIIMS)
Ansari Nagar,
New Delhi - 110029
India

Subject: Complaint Regarding Lack of Anesthesia During Colonoscopy and Endoscopy Procedures

Dear Sir/Madam,

I am writing to formally lodge a complaint regarding the recent experiences I had during colonoscopy and endoscopy procedures conducted at your esteemed institution. While I have always held AIIMS in high regard for its medical expertise and state-of-the-art facilities, my recent experiences have been distressing and have raised serious concerns about patient care and comfort during these procedures.

On 27 June 2024, I underwent a colonoscopy/endoscopy procedure at AIIMS. To my dismay, anesthesia was not administered during the test, which resulted in significant pain and discomfort. The absence of anesthesia made the procedure extremely challenging to endure and left me with a sense of anxiety and distress that continues to affect me.

It has come to my attention that many patients undergoing these procedures at AIIMS experience similar levels of pain. I have personally witnessed instances where patients, unable to bear the pain any longer, were not administered the procedure and were told to leave with their tests incomplete. This approach not only causes immense physical discomfort but also emotional distress as patients are left without a proper diagnosis or treatment plan.

Additionally, I would like to share another incident that highlights the severity of the issue. A fellow patient in the waiting area, who was visibly anxious about the procedure, expressed their fear and discomfort to the attending staff. Despite the patient's pleas for sedation, they were denied anesthesia and subsequently had to endure the procedure in great pain. The lack of empathy and proper pain management was deeply concerning and indicative of a larger systemic issue that needs to be addressed urgently.

It is well-documented that colonoscopy and endoscopy procedures can cause considerable discomfort, and the use of anesthesia or sedation is a standard practice in many medical institutions to ensure that patients undergo these procedures with minimal pain and stress. The lack of anesthesia not only compromises patient comfort but can also impact the overall quality of the procedure due to involuntary patient movements caused by pain.

I respectfully request an explanation for why anesthesia was not provided in my case and urge the administration to review and update the current practices to ensure that all patients receive the necessary sedation or anesthesia during such procedures. It is crucial for AIIMS to adhere to best practices and prioritize patient well-being.

Furthermore, I would appreciate it if you could investigate this matter thoroughly and take appropriate measures to prevent such occurrences in the future. I believe that addressing this issue will significantly enhance the patient experience and uphold the high standards of care that AIIMS is known for.

I look forward to your prompt response and a resolution to this matter. Thank you for your attention and understanding.

Yours sincerely,

Dear sir , This is very

Dear sir ,
This is very painfull to inform you that very rude behaviour bus driver BABLU and the staff appointed in AIIMS jhajjar , Name Mohd Aqil is literally abusing with patient for complaining about bus driver dated on 03/07/2023 time about 5:00pm
The complaint is that bus driver name BABLU was leave from the AIIMS Jhajjar to AIIMS Delhi before time and the half of the seats in bus are empty and my patient left behind and for that when i went for complaining about the bus driver the supervisor literally behave very rudely and literally started absuing and very miss behave this all incident will be recorded and i attached this video in attached section

This is my humble duty to inform you for this will not happened to any other patient again
Thanks for serving your patient with absuing words

Thank you

Sir i have scheduled surgery

Sir i have scheduled surgery on 20 october on gyanae department...sir my mam uas asked me to get hiv and antigen test done sir this test is compulsory? Or it can be done on 19 October?

online medicine Home Delivery in gurgaon

this is a very good information site that does,t know any emergencies no. and don.t know about online medicine delivery in Gurgaon and another state of India this site I very helpful for that person .

Post mortem report

It has been 15 days and i didn't get post mortem report. Im continuously calling to all number but im not getting response. Kindly help me so that i can proceed to my further legal procedures

Report has not been uploaded in the given website.

Good Afternoon sir,
Sir I want my mother report's of biopsy and mammography..Till now it is not uploaded in the website .. We have done the test on 7th April.And for the further treatment the doctor are asking fir the reports.
It's a humble request to you please upload the reports or forward it to my email id...Please send me a reply as soon as you see it.

Chemotherapy appointment

Sir my mother has been undergoing chemotherapy at old RAK building. She has an appointment on 26 April 2021 with latest RT PCR report. Can we test for RT PCR in own city and also chemotherapy be done on the said date else it is postponed upto next instructions due to covid 19. Please advice me. Contact no 89XXXX5203

Appointment cancelled from hospital

Sir
Maine opd appointment gastrology department me 14.4.21 ko liya tha.
Appointment book v ho chuka tha.
Lekin aaj hospital ke taraf se ek massage aaya jisme likha hai aapka appointment cancel kiya ja raha hai, kioki 14.4.21 ko ambedkar jayanti hai.
Ab mai kya karu jab ki mai train ki tickets v book kar chuka hu.
Ab mai ye janana chahta hu ki iske against me mujhe next date kab milega.
Mujhe bahut problem hai, pls help me.

Eplesy

Epilepsy ka kya operation ho skta hai permanent ..mai bhot presan hun medicine se thik nhi ho paya hunn 10 years se.. plz tell me
Mujhe. Operation krwana hai meri age 25 year's hai

Opthalmic problem

Sir Meri aankh ka operation ka date 28may 2020 tha Jo ki covid 19 ke Karan nhi ho payi h,Kya abhi Aiims open ho gya h or Mai apni operation Kar sakti hu,plz reply me

Regarding NORCET

Respected sir/madam
I wants to say that , when I was filling the form for NORCET at that time my money was deducted but form was not fill . So I request you to refund my amount as soon as possible . Thankyou !

My payment 4 detected but norcet form choice is not complete las

Respect mam/sir
I have norcet registration is completed have some day before.but payment is after some day by cradit deducted 3 time. And 1 time hdfc netbanking deducted.but payment is not succe show.after 8 hour is Shaw payment done but city choice in not complete than registration is closed.so please sir my payment ammount 96112/ rupees deducted so refund my amount.

Brean tumar sarjari

Sir Meri patni ko brean tumar ho gaya h mujhe aims hospital ki jankari nhi tha jabme apni patni ka pahla brean tumar ki sarjari naryani hospital Velor me karwani padi Jo bhut siriyes pogisn me thi an me chata hu kibaki ka sarjari aims hospital me karwani chata hu q kiinki tumar head ke back me two tumar dip h or one upme h or Avi Karina vayrs vi h me Kya karu mujhe samaj me nhi as raha h q ki problem bhadhte ja raha h Kya sarjari ho sakti h agar ho jati h to Kya me riprt aap ko dikha sakta hu Kya agar koi aap ka no ho jinpar me riport vej saku
Aap see name niwedn h ki aap have margdarsn kare jinke liye aap ka sada aavari rahunga pilzz sir

मेरे बेटे की आँखो की जांच के लिए अगली डेट के लिए

महोदय जी आपसे निवेदन करता हूँ कि मेरे बेटे अब्दुल अहद की आंखों की जांच युनिट-4, कमरा नम्बर.:43 मे तारीख 21.5.2020 को होनी है जो की इस महामारी की वजह से (लोकडाउन) किया हुआ है मै आपसे जानना चाहता हूँ की मुझे मेरे बेटे की आंखों की जांच के लिए आज्ञा केसे मिले।
मुझे जांच के लिए अगली तारीख केसे लेनी होगी
कृपया आप मुझे बताने का कष्ट करे

धन्यवाद

आंख की सर्जरी के बाद टांके निकलवाने के संदर्भ में

नमस्ते, मेरा नाम सुमित कुमार है, मेरी दाईं आंख की सर्जरी दिनांक 16/03/2020 को हुई थी, जिसके टांके निकलवाने के लिए मुझे दिनांक 24/03/2020 को बुलाया गया है, कोरोना वायरस के चलते क्या एम्स अस्पताल में मेरे टांके निकाले जा सकते हैं क्या, अगर नहीं निकले जा सकते तो मैं ये कब निकलवा सकता हूं कृपया मेरा मारगदर्शन करने में मेरी मदद करें.
धन्यवाद

Health isue

Dear sir mere muh ke under chhhala hai jo kafi dino se thik nahi ho raha hai please ko medicine bataiye

Dear sir/madam, Please

Dear sir/madam,
Please find the my command aiims result not found .
Mera exam center Bhopal tha or many exam deya h fir bhi esa qu bata raha h please reply Regine send me .

Issue with customer care numbers

Dear Sir,

Please update the new contact numbers for help as I tried to call on every number but could not reached. I don't think that for writing this story will impact on the service. I don't need your help, Almighty is enough for me but think to those people who are waiting in queue from 2:00 am to 9:00 am. Not all having number registered with aadhaar and if number is not registered with aadhaar than it means a patient having need to come in early hrs for an appointment. See i had booked my appointment at dental department also i got appointment in earlier but i seen many people who were mostly patients and they were in queue. For me it was intolerable. One more incident happen in dental dept. One patient was facing problem, he was suffered in vey pain and he asked for doctor to check me first but he replied harshly that wait outside. It was happened in 2nd floor 102 ward. " Made things easier to people or patients".

Thanks & Regards
Khalid Shabir

Aiims account no

सर मेरा अम्बेडकर फाउंडेशन से पैसा पास हो गया है तो क्या आप मेरा थाइराइड कैन्सर क्लिनिक का खाता न दे सकते है

Paid thrice for the aiims pg exam

Id: P6141257378
Amount of Rs 1500 has been detected while i am applying for aiims pg exam. Kindly refund the amount. Since i couldnt contatct any helpline number of yours and also through email. Kindly solve thisissue as soon as possible.

Andocrinology लैब मैं अपॉइंटमेंट बदलना है

एंड्रो क्रोनोलॉजी लैब में 9 अगस्त 2019 की जगह 8 अगस्त 2019 का अपॉइंटमेंट चाहिए

Dear sir and madam Mre

Dear sir and madam
Mre father brain hemmorhage se suffer kr rhe h right side unko heart ki v problem h ar copd v h av hmlog patna cns me h i want some advice regarding my father problem ..pls rply its a emergency

Enquiry for holidsy

Sir /madam today 12/08/2019 opd will open or closed due to id ul fiter for cardiology

Death certificate

Death certificate bandana hai

Gel documentation to systems for orders saplitmet

Mr devkumar
Gel documentation systems to company Name biosysmatics for proprietor order sapliy services

Paid twice for exam gorm

Application no :P6121012361

While paying fees for post graduate form
1500 has been taken twice from account
Kindly refund one amount of 1500
to Indian bank account
Regards

nose operation is not succesfull

sir mene abhi 22 june ko naak ka operation karvaya tha magar ek mahine theek rehne ke baad mujhe dovara wahi problem aa gayi aur pehle to meri ek naak band rehti thi lekin ab dono naak band rehne lagi hai jis se mujhe aur zyada dikkat hone lagi hai,aur mujhe saas lene me problem aur zyada hone lagi hai naak se to dayaf mujhe lagta hai ki mera naak ka operation succesfull nahi hua hai aur sayad doctors ne treatment ke naam par formalty puri kari hai....to sir plz help me...aur aache se mera naak ka operation karva dijiye...

Welfare of patients

Hi. My father is a heart patient in CN Tower. He's been trying to sleep but it's impossible to do so with a huge fest or function inside campus. It is alarming that such noise levels are allowed inside AIIMS perimeter where so many patients are suffering. No numbers are reachable at late hour. I hope this mail will ensure that this doesn't Happen in the future. Please act on this.
Regards.

telecallers are not pickup our call

hello sir ,i m ishaan from dwarka.i want new registration for appoinment regarding gastrologyist .but i want some information on call but i trying to call for 2 days nd but they don't pick my call.plz take any action to maintain the system that we don't get any kind of problem
thank you

Hi there! This article could

Hi there! This article could not be written any better!
Looking through this article reminds me of my previous roommate!
He constantly kept preaching about this. I'll send this information to
him. Pretty sure he's going to have a good read.
I appreciate you for sharing!

to enquiry about a doctor/department

dear sir
i am suffering from hair loss problem. i want to know which Dr i should meet in which department

Doctor’s not responding

Dear
Sir/ Madam
MY FATHER IS HEAET PATIENT AND SUFFERING FROM PROSTATE , I went on 23/07/2018 on CRDIO OPD and meet dr. But didn’t respond we’ll he told me why you people come here and he didn’t take any history just write something and told me get out his attidue is very bad
I’m requested u to take action as soon as possible

Related to Aiims form

Sir
My aiims form by mistake selected of ronge photo sing and thumb imprassion.
This form are not correction

reject my admit card due to wrong thumb impression

sir
My sister of aiims exam of admit are rejected due to reason of wrong thumb impression and i have no time for correction if not allowed in exam then aur entrance fee will come back in our account.
sir i respect to you please do something about this

Complaint

Even the monitors are beaping the nurses of cnc general wards dont respond , its not safe can lead to drastic consequences

artificial hand

does aiims hospital is making artificial limb for right hand i have confused i have taken refferd to aiims but i dont know that is there is possible for making artificial hand. so i want to know i will be thank ful to you