SWIMMING TRUNKS falls under the swim wear category which is non-refundable as per our return policy.

they say this however they hide the policy from the main page and later they ask to refer special policy

I Completely understand that it falls under non-refundable policy and very shameful and referring to a Special policy .

HOWEVER IN INDIA, AS PER THE
Consumer Protection Act, 2019

YOU ARE SUPPOSED TO MENTION EVEY POLICY ON THE PRODUCT PAGE AND NOT ON THE SPECIAL NOTE AND IF YOU ARE DOING SO THIS IS COMPLETLY A UNFAIUR PRACTICE.

PLEASE BE REST ASSURED THAT I WILL TAKE THIS TO CONSUMER FORUM TILL THE PRODUCT IS RETURNED OR REFUNDED FOR THE SAME.

SO BASICALLY YOU ARE SELLING BY MISLEADING THE CONSUMER.

I bought a pair of shoes before I traveled to Canada. To my shock, the sole of the shoe came off within days while I was in Canada. in addition to the inconvenience caused, it was really embarrassing. I had no option but to buy another shoe
after I came back to India, I immediately got in touch with the ZARA customer service team over the phone and chat. I gave them the entire details along with pics of shoes. However, there was no empathy shown by the company. they kept on repeating that return is only valid for 30 days...what do ZARA expect ?? will I come down from my overseas trip to return the shoe?? Further, no one is willing to take responsibility for the defective product...
WORST EXPERIENCE!!

My refund for return I have been struggling to get for nearly 5th months. Every time I write to customers are chat, they assure me of giving the notice to the related department, and nothing happens. I tried to get their email to file a complaint, no chance. Zara does not have email. Zara does not want to receive complaints, unbelievable. If anyone from zara is reading this, go through your system and check my order numbers XXX53105074154XXX, XXX53104545696XXX

. They are not responding me properly, I had conversations with them many times regarding my product. I haven’t expected this from zara. Worst service ever.

So I’ll tell you in brief,
I purchased a pair of shoes and received on 5 January and I didn’t like it. So I returned that product on 6 January and wait for my refund. Then I got an mail on 12 January from zara, written that the product they have received is different product which does not belong to the mentioned order number. HOW..???
Then they said we’ll send that product back to you, you can get refund from your nearby store by returning the product there but that too I haven’t received it yet.
I called on customer care regarding this, they told after 48hours our employee will call you back. I haven’t received anything yet neither my product or refund or a call from your side.

I returned my product and
I still didn't not get refund in my account, actually I returned the product which was on cash on delivery, so during return I added my account details, but I still didn't get any mail regarding my return product or payment it been a while, that much time Zara never taken yet in my shopping history, I am worried about my refund.i never expected this from Zara band atleast totally loosing my believe.

It’s have been more than fourteen days as the claim you will get refund I have not yet received the refund Zara has worst customer service ever they take forever to reply.They don’t even properly reply to u worst brand ever. I didn’t expect this from Zara

Hi
I had purchased this brown leather faux jacket for my husband in 2018 from Phoenix market Lower Parel , Mumbai from the store priced at 5000 . The jacket is peeling completely from different parts . Inspite of being stored and used sparingly the jacket has peeled . I am surprised at the quality of Zara . I would like to upload pictures to let you know about the product quality and defect. I would like the company to either replace or reimburse in this case as a new jacket ......Looking forward to a fair solution from a brand whose I am a complete fan.

Hi due to coronavirus we are anable to exchange my garment becose please extand my date . My last date is 22/march/2020

Hii zara ,
I vinay Roy customer of zara i was purchsed the shoes from zara (shubhash nagar) Delhi, this November 2019 which was defected I'm writing this letter to make you aware about the quality of products. I recently brought a pair of shoes and practically wearing them, I realized that the quality and the size of the shoes were not satisfying me. They were chewing up my big toe.
After some days, the sole detached completely. Therefore, now I would kindly like to request you to refund me in accordance with the warranty period or else exchange the shoes. Hoping for a positive response!
Thanking you,

With profound grief and sorrow, I would like to mention that shoes were purchased from Zara Store Pacific Mall, Near Subhash Nagar Metro, Delhi - 110018 on 11th August, 19. On the very next day i.e. on 12th August'2019 the shoe was returned to the Store for repairing and shoes were repaired/pasted by ZARA store and shoes were received back. Just after two months, the sole of the left shoe was cracked. The same case was happened with the earlier purchased shoe on 7th Dec'18, for which the sole was totally cracked just within two months. (snaps were attached with earlier email on 25-10-19).

Both cases show that product is having the very very poor quality as just after two months the sole of the shoes cracked.

Ashok

I have recived a diffective product in Zara shopping store surat CT mall.so what can I do