I gave my Sony Home Theatre for repair to authorized Sony Home Theatre Service centre. After 3 weeks of reciept of my set, which had no sound problem, i was contacted by the service centre at 42 Gariahat Road, Kolkata. I was informed that the set is ready for collection after repair. I was repeatedly told that the CD section may not function properly. Whereas when the centre took the set for repair, they informed me that as problem of sound was there they will not touch the CD section. The CD player was perfectly playing when i gave it for repair
On 25 Feb 2021, I collected my set . At home when played the the CD,after 10 minutes it stopped playing. When i opened the top cover housing, i found that the CD player was changed from the original Sony player to a duplicate one.When i took up with the centre, various excuses were given and denied.
The Service centre is cheating customers and changing original parts with Duplicate ones.

I have purchase sony Bravia KDL 43 W 772E IN 2019
I AM USING ALL THE APPLICATION NETFLIX, YOUTUBE, AMAZON PRIME, ZEE5 BUT
TODAY MORNING WHEN I SWITH ON MY TV ALL APP DISAPPEARED. I AM UNABLE TO USE ALL THOS APP.

I'm not satisfied with reliance digital and worst experience I ever seen in reliance digital and your empolyee not explain about difference between android TV and smart TV if customer not satisfied with you and you have be done anything for customer and you have done nothing for customer.

Dear Team,

My Sony Led TV KDL-43W800D suddenly stopped working. It was showing only SONY LOGO after power on.

I spoke to SONY customer care on 28th dec 2019.
They performed basic troubleshooting and reset but TV was still showing black screen with SONY LOGO.
Later on I logged a complaint57787073 with SONY. On 30th DEC 2019, SONY Technician visited my home to check the TV and he informed that TV mother Board is gone faulty because of SW bug and they are saying it will take 11000 rs to replace the mother board.

This is ridiculous that entire mother board got faulty due to SW bug within 3 yrs of purchase. This is really illogical that SW issue damaged entire mother board this is making big hole in consumer pockets. I have seen lot of complaints on internet for this issue and hundreds of people have to bear high cost of hardware repair.
My 15 years old LG TV is working perfectly fine and this piece of Crap gone within 3 yrs of purchase..

Really pathetic quality product from SONY, Service center is calling very proactively to shell out 11000 rs for repair.. Intentions are very much clear...

NEVER BUY SUCH PRODUCT .....

I purchased an expensive Sony Bravia LED TV in 2014 for Rs 50,000 and have already changed the motherboard and led light within 2 years. This has cost additional Rs 20,000.
The servicing centre says that they cannot do anything. If I have to spend money every two years, why should I buy an expensive Sony TV, which is advertised as the best?
I demand an enquiry as to why does motherboard gets spoilt in 2 years. Also will write to consumer complaints cell. Sony is also not upfront while receiving complaints and their service person also delay visit on site after complaining.
If customer care of Sony received my complain, please contact and help me, since my tv has stopped functioning again.

I bought sony TV 43×7002E sl no.8014438 on 24/04/2018 warranty period is one year... I am proud of sony products..so I purchased ur company tv.but within 14months TV is not working properly.when I contacted Sony service they send their man and told it has a motherboard problem.so it need to replace and its cost 10000 but when I request for discount they told 1200rs discount..so I am very disappointed..bcz within a year and two months it get some problems.. I am not expected this..so I am requesting plz make as much as more discount and keep up ur name of ur company..

I purchase a tv which is defective they demanding money to repair under warranty.

I send a request in Govt of India stop this company in India as they sold defective products.

No customer support the CEO of company is not responsible person to give reply.

Need to stop business in India.

Regards,

Sukhnand Kumar

I am writing here this because I am a happy customer with the services of sony and its products, however, I too face problems in my various devices but the tech support team proves very helpful here. I call few of the companies named India customer care, a2zpccare, and however find fruitful results.

I would like to give their no. to you guys so that you can also get benefits from them.

Hi,

We have sony Bravia LCD 32 inch and facing problem in picture and complaint registered in last one month and continuously called up Sony Customer care number, but till date no technician visited home to check the problem. I understand there is no worth paying to Branded like SONY . SO I suggest do not take any branded product and if there is any problem and there will not be any post sales support and you have to waste your valuable time.

Every time when I put on the power on DVD home theater system ( model no - DAV - DZ 810) one warning display every time that is " Push power protector on" . Please do the needful at the earliest.

I'm taken sony bravia 43 inches TV..we are try to sign in TV not taken any Gmail login or Sony login...IAM call to to Sony servicing center person 3 to 4 time's he is not responding my problem and nobody give TV Dimo... how to operate TV without Dimo..pls understand my problem and issue close as soon as possible..

have purchased Sony LCD TV bravia cx32 in 2012.now im facing problem in video.i called vijsyawada servicec station but no proper response.Your service engineer mr.ajay has not visited my home and just asked for a video of display , after checking watsapp video he advised to replace the display screen saying its display screen is disorderd and it will take approx Rs.12000.
Being a customer I would like to raise a serious concern that Where is reliability of brand like Sony ltd? Why the display screen will get damaged in short period.if it happens so then what is the difference between Sony and another local brand.Please reply.
1. I don’t see any point in paying so much for repair purpose with such product, which already is having manufacturing defects.
2. What is the guarantee that after one year the panel does not fail or any other part does not work after the panel is changed, do you expect your customers to suffer and spend their hard earned money on your bad quality products.

Sir,my led tv is not working there is a problem it cannot saw pictures but it have only sound effect so plz tell me whata the problem in this ?

My Name is Mr Nikhil Bhikhu Gore,I have purchased Sony Bravia KLV W772E on Date 12th may 2018 from Flipkart,just in period of one month TV started showing problem like ,TV sonetimes automatically switch off and gets switch on after some time ,I did not understand what is the problem Behind this

I had bought a Sony Bravia LED KDL-40W650D around September 2016. Not even 1.5 years have elapsed and the TV has started giving us problems. After watching for 20-25 mins, lines starts appearing on the TV screen and the screen freezes (sound continues in the background). This is just unacceptable from a brand like SONY, whose TV are the most expensive ones as compared to the other brands.

The service guys says that the display panel is faulty n may require replacement. This would cost around 15 to 20 thousand.

I have lost all my trust in SONY...if you are charging premium prices for your products then atleast you should manufacture quality products.

Please don't buy any SONY products.....

My sony bravia LED tv has developed a technical snag due to which TV when ON get automatically OFF then again get ON automatically. Could you please depute your service person to understand the problem and put TV back in order. TV has developed this problem just three years after its purchase. Sony is known for its brand image. Technical glitches in your product within 3 years is certainly a cause of worry to customers. Your aim should be to retain the goodwill with which you are known in market and not hefty amount towards service. Please depute you person to check the fault.

Sir,

I have purchased a Sony T V set 32R412D 80cm from M/s Harsha Dharwad and the copy of the bill is enclosed. M/s Harsha enrolled a complaint of my TV ie regarding display problem. In this connection Your Davanagere Service provider sent a technician to my house. He told that Said T V set requires cleaning and has dust and insects in box. He wish to charge Rs.1100/-. But I told that this Service charge is too high but he told that this sony company authorized services and customer has to pay that much of amount. Sir, I hav purchased your T V product just one year back but you are charging this much of charges to provide service that to warranty period.[pl.refer bill].

Therefore I request you to kindly provide good services with reasonable cost.
I hope that you will consider my request favorably

Thanking you,

Yours faithfully,

B G Makal,
1st Main 7th cross,
Vinayak Badavane, Vidyanagar,
DAVANAGERE-577005

Need an expert engineer for Sony PS3 1st model repairing

its an irony that a reputated company like sony has deteriorated in the quality of its manufactured products and after sales service.. i am using sony ericsson xperia ray mobile phone and am facing the problem of blank display ever since i bought it... i went to the service centre but the reception was very cold.. i have spent so much money on the repair but the problem still persists .. the service centre at ujjain called Samariya centre has no qualified staff to deal with customers ... neither do they attend to the problem, nor do they deliver the repaired product on time ... they charge handsomely for the service and do nothing except cheat the customers bringing a bad name to the company ... you should look into the matter or i will report the matter to the consumer forum..
the telephone num of the service center is 0734 4060682 ... samriya marketing, kanthal , ujjain
plz do the needful ...

can i connect samsung gt s 5360 to led klv-32ex330

(1) I had bought SONY 32"LED TV model K 330 X from 'CROMA' Pacific Mall, Ghaziabad on 22.10.12, TV installed at my residence on 24.10.12, I regret to inform you that the person came for installation did not give any DEMO.
(2) I lodged a complaint on 01.11.12 about poor quality of pictures, third class colors, wrong/improper dimension of pictures on customer care no 18001037799 under complaint ID no. 11847981 and also talked to Mr. Mohit in your technical assistance wing, who told me that for this small work no Engineer will go, but on my repeated request he assured me to send an Engineer within 48 hrs. Again sorry, nobody turned up till today even after passing 120 hrs.
(3) Today again I made a complaint on Customer Care no. 18001037799 to Ms. Yishu at 14.33 hrs under Complain ID no. 011932040 regarding same problems in my TV as mentioned above. I hope this time a World reputed company like You will not disappoint me and will solve my problems, otherwise I would have no option to knock the door of Hon'ble Consumer Court.
Thanks.

i had bought a sony xperia u..
it start giving problem from the 1st day & yesterday the phone fall down very slowly, display breaks..!!
if phn fall down once then any phn xcept sony doesn't breaks..

Dear Sir,
I have purchased Sony bravia 46EX520 LED TV on 24th march 2012 from Dubai. I want to know that how USB Movies can be played because when i tried to play movies which are in .mkv format it doesnt support. Also with other video format like avi or mpg it shows the message "Play back not available".So what does the message mean? and how can i able to watch the movies with all video fomat. An urgent reply will be very much appreciated.

(Manish Chauhan)

I have bought a new KDL-40EX720 3D HDTV from usa. when i connected to supply by using 240-110v step down converter nothing is showing up on the screen.

Initially red light blinked, after some time i tried to switch on the supply again and this tie green light is showing up for about 1.5min but still there is nothing on the screen.

Please help me.

Dear sir I wanted to bye sony home theatre
plese give me your price list with model no and delhi address

I gave my audio system for repair at the following authorised service centre:

NEOSA ELECTRONICS PVT. LTD.
520, Diamond Harbour Road
First Floor
Kolkata 700 034
Tel: 2468-0550, 2445-7087.

I gave my set Model No. MHC -VX-101, Sl. No. 527961. on 8.9.2011. My job no. is 08si(i)bl 11300. Subsequently I was informed that an amount of Rs 4200.00 shall be charged for the repair and they asked me to pay some advance. Consequently I paid Rs 2000.00 on 20-09-2011. But strangely and most unfortunately your Authorised Service Centre is yet to deliver my Audio System. They are saying that the delay is due to late receipt of required parts from Sony. They are now saying that the cost of the part is still more and they may not deliver the System before Saturday. What is this? Is this the type of Service you render to your customers? Is it natural for a Service Centre to take more than TWO MONTHS to repair an Audio System, that too from a reputed brand like SONY? I am completely disgusted. You may please let me know the actual situation after knowing from your above-mentioned Service Centres. An urgent reply will be very much appreciated.

Water was gone inside my Sony cyber-shot camera. after that the photo quality is very bod and all photos are being contrast if we take new snap.
Please advice on that.

where i can buy sony hometheater wireless kit waht spb2 in india.I am having sony e870 hometheater.