Jio Customer Care No. 1800 889 9999

Organization: 
Toll free Number(s): 
  • 1800 889 9999 (From any other operator 9:30am to 6pm)
  • 1800 889 3999 (Appellate Authority)
  • 1800 890 1977 (Activate only Data services)
All India Number(s): 
  • 199 (From Jio number)
  • 1977 ( For tele-verification process)
  • 198 (For Complaint Helpline)
  • 7000 77 0007 (Jio Mobile- WhatsApp Support)
  • 7000 57 0005 (JioFiber-WhatsApp Support)
  • +91 701 88 99999 (For support on International Roaming - charges applicable)

IVRS Menu

1800 889 9999

Select your preferred language,

  1. Hindi
  2. English
  3. Punjabi
  4. Other Languages

After selecting your preferred language:

  • Press 1- If your call is related to same no.
    • To enter your jio number
  • Press 2- If you are not an exisiting customer, please enter 10 digit mobile no.
    and to confirm it by press 1
    • Please hold, Talk to customer care executive.

Contact Support

JioCare Our experts are available for your assistance
24X7 (Monday – Sunday)
Contact No.
Interested in Jio- Talk to 1860 893 3333
For recharge plans, data balance, validity,
recharge confirmation and offers
1991
For Queries 199
For Complaints 198
From Other numbers 1800 889 9999 
Tele-verification to activate both HD voice & data services 1977
Tele-verification to activate data services only 1800 890 1977
Device Care Helpline (LYF Smartphone & JioFi) Our experts are available
for your assistance 24X7
Helpline 1800 890 9999
Helpline for Jio Enterprise Mobility & Business Solutions Our experts are available for your assistance 24x7 (Monday - Sunday) 
Care Helpline for Enterprise Mobility Services 1800 889 9333
Care Helpline for Enterprise Connectivity Services & Business Solutions 1800 889 9444
Helpline for New Business Connection 1800 889 9555 
Care Helpline for JioFiber Customers Our experts are available for your
assistance 24X7 (Monday – Sunday)
Helpline 1800 896 9999

Emails

Purpose Email
Interested in joining the Jio Digital
World
care [at] jio [dot] com
For queries related to JioFiber JioFiberCare [at] jio [dot] com
If you have queries related to
Online Shopping
shop [at] jio [dot] com
Existing Enterprise Mobility enterprisecare [at] jio [dot] com
Existing Enterprise Connectivity &
Business Solution
businesscare [at] jio [dot] com
For new business connection business [at] jio [dot] com
For any security vulnerability jio [dot] bugsreporting [at] ril [dot] com

Install Apps

Important Links

Process of tele-verification for Jio SIM

Firstly call 1977

  • Enter 5 Digit PIN received on your alternate number OR
  • Enter last 4 digits of your aadhaar number OR
  • Reach our conctact center advisor for manual verification.

After successful verification, services of your Jio SIM will be activated.

Appellate Authority

Monday to Friday, between 10:30 am and 06:00 pm

1800 889 3999
Fax No: 1800 889 1211

(Contact No. and Fax No. for all states are same)

Zone/State Appellate Authority
Name
Email Address Office Address
South-Andhra Pradesh Siddharth Sharma appellate [dot] ap [at] jio [dot] com Reliance Corporate IT Park Ltd,
H: No 40,72,D, KK Towers, Opp
HDFC Bank, M.G Road, Vijayawada,
AP-520008
East-Assam Ritwick Chakraborty appellate [dot] assam [at] jio [dot] com Reliance Jio Infocomm Limited,
Reliance Corporate IT Park Ltd.,
1st Floor, Bijay Crescent, Mahapurush
Srimanta Sankardev Path (G.S.Road),
Rukiminigaon, Guwahati – 781022,
Assam, India
East-Bihar Chandra Prakash appellate [dot] bih [at] jio [dot] com Reliance Jio Infocomm Ltd.,
B.D Complex, Plot 210/233,
Rupaspur, Bailey Road,Patna
- 801503, Bihar, India
West-Chhattisgarh Partha Pratim appellate [dot] mp [at] jio [dot] com 4th Floor, Dhan Trident, Block No.
B3, PU 4, Commercial Scheme 54,
Opp. Satya Sai School, Bombay
Hospital Road, Indore, Madhya
Pradesh, 452010
North-Delhi NCR Sanjay Tiku appellate [dot] del [at] jio [dot] com Reliance Jio Infocomm Ltd.
RK Four Square, Building Number
– 4. DLF Cyber City, Phase – 2
Gurgaon - 122002 Haryana
West-Gujarat Bhavesh Mehta appellate [dot] guj [at] jio [dot] com Office -101, Saffron, Nr. Centre
Point, Panchwati 5 Rasta, Ambawadi,
Ahmedabad-380006, Gujarat, India
North-Haryana Sanjiv Sachdeva appellate [dot] har [at] jio [dot] com Reliance Jio Infocomm Ltd,
B-93 Industrial Area, Phase
8 Mohali, Punjab 160071
North-Himachal
Pradesh
Sameer Pandey appellate [dot] hp [at] jio [dot] com Reliance Jio Infocomm Ltd.
Level 1792, 2nd Floor (From
Ground) Parking Block, Modern
ISBT, Tutikandi, Shimla -171004
Himachal Pradesh
North-Jammu Vivek Sharma appellate [dot] jk [at] jio [dot] com Reliance Jio Infocomm Limited,
Veer Tower, Marble Market, Mouza
Deeli, Khasra No 732 & 733,
Jammu - 180012, J&K, India
East-Jharkhand Sanjay Chatterjee appellate [dot] bih [at] jio [dot] com Reliance Jio Infocomm Ltd., 2nd &
3rd Floor, Sandhya Tower, Commercial
Complex, Puruliya Road, Ranchi -
834001, Jharkhand
South-Kerala Jayaraj Rajasekharan appellate [dot] ker [at] jio [dot] com Reliance Jio Infocomm Limited,
Pukalakkattu Kariyattu Tower,
Near Yatri Nivas, Mamangalam,
Palarivattom P.O., Kochi –
682 025. Kerala State.
North-Kashmir Neeraj Fotedar appellate [dot] jk [at] jio [dot] com Reliance Jio Infocomm Limited,
4th Floor, Sara City Mall,
Jahangir Chowk, Srinagar
- 190001, J&K
South-Karnataka Shiva Kumar appellate [dot] kar [at] jio [dot] com RCITPL. RMZ Icon Building,
No. 51, Palace Cross Road,
Bengaluru- 560052, Karnataka.
East-Kolktat Avinash Chaturvedi appellate [dot] kol [at] jio [dot] com Reliance Jio Infocomm Limited,
Godrej Waterside, Tower II, 17th
& 18th Floor, Plot No: 5, Block
- DP, Sector-V, Saltlake City,
Kolkata -700091
West-Madhya Pradesh Partha Pratim appellate [dot] mp [at] jio [dot] com 4th Floor, Dhan Trident, Block
No. B3, PU 4, Commercial Scheme
54, Opp. Satya Sai School, Bombay
Hospital Road, Indore, Madhya
Pradesh, 452010
West-Maharashtra
& Goa
Neelesh Atre appellate [dot] mah [at] jio [dot] com Reliance Jio Infocomm Limited,
Down Town – The City
Centre, 2nd and 3rd Floor,
S No. 8+13/1/2, Above Reliance
Mart, Off Karve Road, Mhatre
Bridge, Erandwane, Pune – 411004
West-Mumbai Saurabh Singh Parmar appellate [dot] mum [at] jio [dot] com Reliance Jio Infocomm Limited,
3rd Floor, B Wing, Fortune
Building, Bharat Nagar, Bandra
- Kurla Complex, Mumbai - 400051
East-North East Banibroto Biswas appellate [dot] ne [at] jio [dot] com Reliance Jio Infocomm Ltd.
First Floor, B. M. Tower,
Near Fire Brigade, Madan
Lewrynghep, Shillong -
793014, Meghalaya, India
East-Odisha Bikash Mohanty appellate [dot] ori [at] jio [dot] com Reliance Jio Infocomm Limited,
Fortune Tower, 1st Floor, Wing
A & B, Gangadhar Meher Marg,
Chandrasekharpur, Bhubaneswar
- 751023
North-Punjab Karuna Misra appellate [dot] pb [at] jio [dot] com Reliance Jio Infocomm Limited,
C-135, Industrial Area, Phase
– VIII, Mohali, Pin:160071
North-Rajasthan Arun Mani appellate [dot] raj [at] jio [dot] com Reliance Jio Infocomm Ltd.,
1st Floor, Anand Bhawan,
Sansar Chandra Road, Jaipur,
Rajasthan, 302001
South-Tamil Nadu Royston Antony appellate [dot] tn [at] jio [dot] com Reliance Jio Infocomm Ltd,
Prestige Palladium Bayan, 2nd
Floor, No,129-140, Greams Road,
Thousand Lights, Chennai –
600006. TamilNadu
South-Telangana Sreedhar Nandiraju appellate [dot] ap [at] jio [dot] com Reliance Jio Infocomm Ltd.
4th Floor, Lake shore towers,
Rajbhavan Road, Somajiguda,
Beside Yes Bank, Hyderabad:
500082, Telangana
North-UP West Sunil Kapoor appellate [dot] upw [at] jio [dot] com Reliance Jio Infocomm Limited,
2-7, Nishyam Kunj, Abhikarm
complex, Civil Lines, Meerut,
U.P - 250003
North-UP East Rajesh Sharma appellate [dot] upe [at] jio [dot] com Reliance Jio Infocom Ltd.,
The Solitaire, Opposite Fun
Mall, Gomti Nagar, Lucknow
- 226010. (UP)
North-Uttarakhand Venkat Naidu appellate [dot] upw [at] jio [dot] com Reliance Jio Infocomm Limited,
2-7, Nishyam Kunj, Abhikarm
complex, Civil Lines, Meerut,
U.P - 250003
East-West Bengal Sailesh Rupani appellate [dot] wb [at] jio [dot] com Reliance Jio Infocomm Limited,
Godrej Waterside, Tower II,
17th & 18th Floor, Plot No:
5, Block - DP, Sector-V,
Saltlake City, Kolkata
-700091

Social Sites

Comments

Foor network

Daily morning net problem in our area
Assam
Dist-Kokrajhar
P.O-783370
Vill- Bhatipara

call connecting issue to toll free number

Dear sir /madam,

My self Sachin kottakondawar, working as emergency Medical services Coordinator at Nanded (MH).

I have 2 JIO sim/mobile numbers, but by both Sims I am unable to connect call to Toll free no. 102 or 108 ambulance call center. Whenever I call, Repling by subscriber as This facility is not available on your number.

As my main work is to coordinate ambulance and patients in emergency via 102 or 108 call center,

So I request all of you to sort out my issue or infact many people who may experience this type of issue in emergency .

Poor network problem

mobile data and network very problem because low network please first my mobile network ,, nahi To jio sim choldna padlega mujhe I have lost my money to jio

Mera sim card close karna hai

Mujhe customer care se bat karna hai mere bat nhi ho pa rhi hai

hindi

Internet Nahin chalta hai

Me 25 din se 198 aur

Me 25 din se 198 aur Appellate par call kar raha hu meri koi bhi suniya nhi ho rahi aur Appellate ke pure stop aur superwiser mera sat batmizi kar raha hai aur bol raha hai ki m he jio ka malik hu tumra net nhi Thik ho pawiya ga tum apna sim tod k fak do par ab call mat krna ap reply do m kya karu 28/july/2020 ko 5pm se 6pm k bich bat hui hai ap ke Appellate stop aur superwiser se

Consumer forum me complaint

Consumer forum me complaint kar bhai,mene ki thi airtel ki unki to lag gayi thi.inki bhi lag jayegi

Mere phone me1 g.b kyo mil

Mere phone me1 g.b kyo mil raha h 2 GB milna chahiye sar chak karo

insta

Hello. And Bye.

Network issue

Dear sir , I am vikash from sardarpura teh. Rajgarh didst. Churu rajasthan pincode 331305
Here network issue in jio sim . We have not internet speed for long time ( about 2 or 3 months) all villager face this problem and we can't make call . All user are in difficulty please solve our problem.

Network issue

मैं सरदारपुरा त• राजगढ जिला चुरू राजस्थान मे ⁹रहता हूं मेरे यहां इंटरनेट नेटवर्क की स्पीड बहुत ही खराब आती हो जिसके कारण मेरे को कई काम करने में परेशानियां होती हैं कृपया आपसे निवेदन है कि मेरे गाव में इंटरनेट नेटवर्क की समस्या को दूर किया जाए मेरे घर में 8 जिओ के सिम का प्रयोग किया जाता है सभी को इंटरनेट स्पीड की समस्या है शुरू में स्पीड अच्छी होने की वजह से मैंने व मेरे परिवार के सभी लोगों ने जिओ सिम का प्रयोग किया परंतु अब इंटरनेट स्पीड की समस्याएं दिन पर दिन खराब होती चली जा रही है क्या हम अपने सभी सिमों को पोर्ट करने के लिए मजबूर हो रहे हैं कृपया इस समस्या का निवारण करने का कष्ट करें धन्यवाद

reply

my jio sim closed and i want to reopen

mujhe mera jio sim chahiye jo band kar di gayi hai

Deactivate Call forwarding

Please deactivate my call forwarding.

Poor network problem

मैं यहां पंच सील नगर कॉलोनी पीलीभीत बायपास रोड बरेली मैं रहता हूं मेरे यहां इंटरनेट नेटवर्क की स्पीड बहुत ही खराब आती हो जिसके कारण मेरे को कई काम करने में परेशानियां होती हैं कृपया आपसे निवेदन है कि मेरे कॉलोनी में इंटरनेट नेटवर्क की समस्या को दूर किया जाए मेरे घर में 7 जिओ के सिम का प्रयोग किया जाता है सभी को इंटरनेट स्पीड की समस्या है शुरू में स्पीड अच्छी होने की वजह से मैंने व मेरे परिवार के सभी लोगों ने जिओ सिम का प्रयोग किया परंतु अब इंटरनेट स्पीड की समस्याएं दिन पर दिन खराब होती चली जा रही है क्या हम अपने सभी सिमों को पोर्ट करने के लिए मजबूर हो रहे हैं कृपया इस समस्या का निवारण करने का कष्ट करें धन्यवाद

Network issue

Dear sir , I am vikash from sardarpura teh. Rajgarh didst. Churu rajasthan pincode 331305
Here network issue in jio sim . We have not internet speed for long time ( about 2 or 3 months) all villager face this problem and we can't make call . All user are in difficulty please solve our problem.

MNP

Due to some document issue my mobile number can't be ported can you tell me how to do that?
I need emergency help now...

Sim card replace

Jio service center is not supported the customer

Network problem

Sir, I myself is u r customer since starting of jio net work at the (free) time it was ok, after that it is very-very horrible, I can't sustain now, my patience r finished. Sirf name (jio 4G sheeeeet kaam 2G ka b nahi hai).
This people's r making money that's all know we hv to take decision b..couz (mera paisa pure mehnat ka hai)..
I hv registered network complaint may time but no result ???
I don't want wast my time & money sorry...Jio..Sorry.

froud company

jio care cant solve problem of customers its automatically show that consumers are satisfy with his service. and the employees are always says that sir we are working on you issue. we cant say that how much time we take to resolve it and only say that "Is ke lie khed hai". and his head care cant received call of consumers. i lastly suggest people, friend,and our people cant believe in his service.

Jio network nhi he

Rawatbhata me jio ka tawer hi nhi he jio ka mobile lene ke bad bhi kisi kam ka nhi bkwas jio

Procedure to get International SIM

Kindly furnish the details to get International SIM and also let me know customer care contact number to speak with customer care personal so that I can get necessary support/help as and when required. Please do needful. Thanks.

Network problem

Sir, I myself is u r customer since starting of jio net work at the (free) time it was ok, after that it is very-very horrible, I can't sustain now, my patience r finished. Sirf name (jio 4G sheeeeet kaam 2G ka b nahi hai).
This people's r making money that's all know we hv to take decision b..couz (mera paisa pure mehnat ka hai)..
I hv registered network complaint may time but no result ???
I don't want wast my time & money sorry jio....sorry....

Always in emergency calls unable to connect

Please make it fast urgent

What a bad network jio

What a bad network jio offering currently! It used to be much better. I am thinking of switching my mobile connection to other operator.

jio TV not working

jio TV is not working properly. it does not showing me the zee TV it is just saying that unable to get server. do something about it.

Internet speed low

Internet speed is worst at panjab university, Sector 14, Chandigarh. Also connection problem is here. Sometimes, Not able to call to anyone because of network problem. please solve this issue as early as possible.

Network issu

Aaj se 6 mhine TK network nhe rhega bhartwada me , to jo plan hmne rcharch kiye uske paise waps milenge kya , or lyf ke mobail liy use karne ke liy uskya kya kare hum , hme conjumarme jana padega .

Regarding activation of no.

Sir I had already recharge with plan of 399.. payment is also successful.but still my no.is not activated.im calling to customer care too but unable to get connected..kindly do the needful..

Jio complaint

Sir 04/07/2018 se call dial Karne par turant call end ho jata hai aur na hi toll free number me phone lag Raha hai
Plz help me

Login issue

I am unable to login on myjio app and on jiomart app from few days.

Network issu

Sir please provide network 4g speed in our ariya...

Cricket plan reduce me

Sir
Iam from BOLESHA.Mohd myself jio customer i continuing last year.please reduce me jio cricket plan i was suffering this plans this plan is continnuing i quit jio membership please
Understand me.I like jio membership person don't leave me.i sincere request.
Please uderstood problem
Thanks

Network problem

Sir. Your JIO network is totally wastage from the last month I have complained for network issue but till date I got nothing changes in network and I can't contact please improve your network other we will reject your connection. Because we paid already lot of money for the connection. So please upgrade. And ask your team what's going on.

Change password of Jio WiFi Router

I am using Jio WiFi Router, someone using my wifi. Because morning itself I have received message 50% your data exhausted. Hence I have change password of my jio no.

Please help how can I change

Jio net

My Jio net is very slow why sir

I am not able to make/receive calls

Please resolve the issue at the earliest.Thanks