MTS Grievances

MTS Grievances

MTS All India Contact Numbers

SNo. Circle Service available MBlaze/MBrowse Customer Care Toll Free Non-MTS Customer Care EMail Fax Customer Care for Data Postal Address
1 Andhra Pradesh MBrowse 9133-955-955 155 9133-155-155 customercare [dot] ap [at] mtsindia [dot] in 9133-166-166  


Sistema Shyam TeleServices Limited

Customer Service Manager,
Laxmi Cyber City, 2nd Floor
Block C , Survey No : 10, Kondapur
Hyderabad 500 084

2 Bihar and Jharkhand MBlaze and MBrowse 9135-955-955
155 9135-155-155 customercare [dot] bh [at] mtsindia [dot] in
9135-166-166
 

Sistema Shyam TeleServices Limited,

Customer Service Manager,


5th, 6th & 7th Floor, Abdul Hai Commercial Complex,
Exhibition Road,
Patna-800001,
Bihar
Phone: 0612-6500-170

3 Delhi MBlaze and MBrowse 9136-955-955 155 9136-155-155 customercare [dot] del [at] mtsindia [dot] in 9136-166-166  

Sistema Shyam TeleServices Limited

Customer Service Manager,

A-194, Phase I,
Okhla Industrial Area,
New Delhi 110020

4 Gujarat MBlaze and MBrowse 9137-955-955 155 9137-155-155 customercare [dot] guj [at] mtsindia [dot] in 9137-166-166  

Sistema Shyam TeleServices Limited

Customer Service Manager,

3rd Floor,
Block 'C' Office No. 2,
The Acropolis Mall,
Thaltej Cross Road,
S.G. Highway,
Ahmedabad - 380054

5 Haryana MBlaze and MBrowse 9138-955-955 155 9138-155-155 customercare [dot] hr [at] mtsindia [dot] in 9138-166-166  

Sistema Shyam TeleServices Limited
A-194, Phase I,
Okhla Industrial Area,
New Delhi 110020

6 Karnataka MBlaze and MBrowse 9141-955-955 155 9141-155-155 customercare [dot] kk [at] mtsindia [dot] in 9141-166-166  

Sistema Shyam TeleServices Limited

Customer Service Manager,

Salarpuria Touchstone, No.15/1A
Ground Floor, Kadubeesanahalli
Bellandur,
Bangalore 560087, Karnataka

7 Kerala MBlaze and MBrowse 9142-955-955 155 9142-155-155 customercare [dot] kl [at] mtsindia [dot] in 9142-166-166  

Sistema Shyam TeleServices Limited

Customer Service Manager,

"Ventura", 3rd & 4th Floor,
NH-47 Bypass,
Anchumana, Cochin - 682024
Kerala

8 Kolkata MBlaze and MBrowse 9153-955-955 155 9153-155-155 customercare [dot] wb [at] mtsindia [dot] in 9143-166-166  

Sistema Shyam TeleServices Limited

Customer Service Manager,

PS Srijan Tech Park,
9th Floor, DN-52, Sector V,
Salt Lake City, Kolkata 700091

9 Maharashtra MBlaze and MBrowse 9145-955-955 155 9145-155-155 customercare [dot] mah [at] mtsindia [dot] in 9145-166-166  

Sistema Shyam TeleServices Limited

Customer Service Manager,

S-4 Cybercity Tower, Level-3,
Magarpatta City,
Hadapsar, Pune,
Maharashtra - 411028

10 Mumbai MBlaze and MBrowse 9146-955-955 155 9146-155-155 customercare [dot] mum [at] mtsindia [dot] in 9146-166-166  

Sistema Shyam TeleServices Limited

Customer Service Manager,

2nd floor Leela business park
office 202- B Sakinaka,
Andheri- Kurla Road,
Andheri (E)
Mumbai - 400 059

11 Rajasthan MBlaze and MBrowse 9667-955-955 155 9875-155-155 customercare [dot] rj [at] mtsindia [dot] in 9875-166-166  

Sistema Shyam TeleServices Limited

Customer Service Manager,

Sistema Shyam TeleServices Limited,
3, MTS Tower, Amrapali Circle, Vaishali Nagar,
Jaipur, Rajasthan - 302021

12 Tamilnadu MBlaze and MBrowse 9150-955-955 155 9150-155-155 customercare [dot] tn [at] mtsindia [dot] in 9150-166-166  

Sistema Shyam TeleServices Limited

Customer Service Manager,

Lords, Block II, 4th Floor, Plot No 1 & 2,
Developed Plot, Industrial Estate,
Ekkaduthangal, Chennai 600032
Tamil Nadu

13 Uttar Pradesh MBlaze and MBrowse 9151-955-955 155 9151-155-155 for UP(E) and 9152-155-155 for UP(W) customercare [dot] upe [at] mtsindia [dot] in for UP(E) & customercare [dot] upw [at] mtsindia [dot] in UP(W) 9151-166-166 for UP(E) and 9152-166-166 for UP(W)  

UP(E)
Sistema Shyam TeleServices Limited

Customer Service Manager,

Plot No CP-6/101 Faizabad Road, Opp HAL,
Indira Nagar, Lucknow -226016

UP(W)
Sistema Shyam TeleServices Limited

Customer Service Manager,

121 Mangal Pandey Nagar ,
Opposite Central Excise Office,
Near CCS University, Meerut - 250005

14 West Bengal MBlaze and MBrowse 9153-955-955 155 9153-155-155 customercare [dot] wb [at] mtsindia [dot] in 9143-166-166  

Sistema Shyam TeleServices Limited

Customer Service Manager,

PS Srijan Tech Park,
9th Floor, DN-52, Sector V,
Salt Lake City, Kolkata 700091

Grievances

Nodal Officer List

Contact MTS nodal officers from Mon-Fri, between 9:30 am and 6:00 pm.

Andhra Pradesh

Name: Ms.Uttara Vijayan
Fax No. 9133-266-266

E-Mail Address

nodal [dot] ap [at] mtsindia [dot] in

Address

Sistema Shyam TeleServices Limited
Laxmi Cyber City,2nd  Floor
Block C , Survey No: 10, Kondapur
Hyderabad 500 084

Contact No. 255 from MTS No. and 9133-255-255 from any Non MTS No.

Gujarat

Name: Ms. Pankini Shah
Fax No. 9137-266-266

E-Mail Address

nodal [dot] guj [at] mtsindia [dot] in

Address

Sistema Shyam TeleServices Limited
3rd Floor,
Block 'C' Office No. 2,
The Acropolis Mall,
Thaltej Cross Road,
S.G. Highway,
Ahmedabad - 380054

Contact No. 255 from MTS No. and 9137-255-255from any Non MTS No.

Bihar & Jharkhand

Name: Mr. Vishal Anand
Fax No.

9135-761-102

E-Mail Address

nodal [dot] bh [at] mtsindia [dot] in

Address

Sistema Shyam TeleServices Limited
5th, 6th & 7th Floor, Abdul Hai Commercial Complex, Exhibition Road,
Patna-80000,
Bihar

Contact No. 9135-255-255 from MTS No. and 9135-255-255 from any Non-MTS No

West Bengal

Name: Mr. Indrajit Giri
Fax No. 9153-266-266
E-Mail Address nodal [dot] wb [at] mtsindia [dot] in
Address Sistema Shyam TeleServices Limited
PS Srijan Tech Park,
9th Floor, DN-52, Sector V,
Salt Lake City, Kolkata 700091
Contact No. 9153-255-255 from MTS No. and 9153-255-255 from any Non-MTS No.

Rajasthan

Name: Mr. Abhishek Dixit
Fax No.

9875-166-166

E-Mail Address

nodal [dot] rj [at] mtsindia [dot] in

Address

Sistema Shyam TeleServices Limited
3, MTS Tower, Amrapali Circle, Vaishali Nagar,
Jaipur, Rajasthan - 302021

Contact No. 9667-644-644 from MTS No. and 9667-644-644 from any Non-MTS No

Tamilnadu

Name: Mr. N.B. Kumar
Fax No.

9150-266-266

E-Mail Address

nodal [dot] tn [at] mtsindia [dot] in

Address

Sistema Shyam TeleServices Limited
Lords, Block II, 4th Floor, Plot No 1 & 2,
Developed Plot, Industrial Estate,
Ekkaduthangal, Chennai 600032
Tamil Nadu
Phone: 9150-255-255

Contact No. 255 from MTS No. and 9150-255-255 from any Non-MTS No

Uttar Pradesh

UP(E)
Name: Mr. Amit Agarwal
Fax No.

9151-266-266

E-Mail Address

nodal [dot] upe [at] mtsindia [dot] in

Address

Sistema Shyam TeleServices Limited
Plot No CP-6/101 Faizabad Road, Opp HAL,
Indira Nagar, Lucknow -226016

Contact No. 9151-255-255 from MTS No. and 9151-255-255 from any Non-MTS No
UP(W)
Fax No.

9152-266-266

E-Mail Address

nodal [dot] upw [at] mtsindia [dot] in

Address

Sistema Shyam TeleServices Limited
121 Mangal Pandey Nagar ,
Opposite Central Excise Office,
Near CCS University, Meerut - 250001

Contact No. 9152-255-255 from MTS No. and 9152-255-255 from any Non-MTS No

 

Delhi

Name: Mr. Sandip Patnaik
Fax No. 9136-266-266

E-Mail Address

nodal [dot] del [at] mtsindia [dot] in

Address

Sistema Shyam TeleServices Limited
A-194, Phase I,
Okhla Industrial Area,
New Delhi 110020

Contact No. 255 from MTS No. and 9136-255-255from any Non MTS No.

Haryana

Name: Mr. Sandip Patnaik
Fax No. 9138-266-266

E-Mail Address

nodal [dot] hry [at] mtsindia [dot] in

Address

Sistema Shyam TeleServices Limited
A-194, Phase I,
Okhla Industrial Area,
New Delhi 110020

Contact No. 255 from MTS No. and 9138-255-255 from any Non MTS No.

Kerala

Name: Mr. N.B. Kumar
Fax No.

9142-266-266

E-Mail Address

nodal [dot] kl [at] mtsindia [dot] in

Address

Sistema Shyam TeleServices Limited
"Ventura", 3rd & 4th Floor,
NH-47 Bypass,
Anchumana, Cochin - 682024
Kerala

Contact No. 255 from MTS No. and 9142-255-255 from any Non-MTS No. 

Kolkata

Name: Mr. Indrajit Giri
Fax No. 9143-266-266
E-Mail Address nodal [dot] wb [at] mtsindia [dot] in
Address Sistema Shyam TeleServices Limited
PS Srijan Tech Park,
9th Floor, DN-52, Sector V,
Salt Lake City, Kolkata 700091
Contact No. 9153-255-255 from MTS No. and 9153-255-255 from any Non-MTS No.

Maharashtra

Name: Mr. Rakesh Keluskar
Fax No. 9145-266-266

E-Mail Address

nodal [dot] mah [at] mtsindia [dot] in

Address

Sistema Shyam TeleServices Limited
S-4 Cybercity Tower, Level-3,
Magarpatta City,
Hadapsar, Pune,
Maharashtra - 411028

Contact No. 255 from MTS No. and 9145-255-255 from any Non MTS No.

Karnataka

Name: Ms. Yogita Ramesh
Fax No. 9141-266-266

E-Mail Address

nodal [dot] kk [at] mtsindia [dot] in

Address

Sistema Shyam TeleServices Limited
Salarpuria Touchstone, No.15/1A Ground Floor, Kadubeesanahalli Bellandur, Bangalore 560087, Karnataka

Contact No. 255 from MTS No. and 9141-255-255 from any
Non-MTS No.

Mumbai

Name: Mr. Rakesh Keluskar
Fax No. 9146-266-266

E-Mail Address

nodal [dot] mum [at] mtsindia [dot] in

Address

Sistema Shyam TeleServices Limited
2nd floor Leela business park
office 202- B Sakinaka,
Andheri- Kurla Road,
Andheri (E)
Mumbai - 400 059

Contact No. 255 from MTS No. and 9146-255-255 from any Non MTS No.

Appellate Officer List

Contact MTS Appellate officers from Mon-Fri, between 9:30 am and 6:00 pm.

Please note:

  • File complaint with appellate officer within 3 months of resolution of your complaint with nodal officer
  • Keep your complaint case history like complaint number allotted when you lodged your complaint first time
  • Resolution time: 3 months

Andhra Pradesh

Name: Mr. James David
Fax No. 9133-366-366

E-Mail Address

appellate [dot] ap [at] mtsindia [dot] in

Address

Sistema Shyam TeleServices Limited
Laxmi Cyber City, 2nd Floor
Block C, Survey No :10 , Kondapur
Hyderabad 500 084

Contact No.

355 (Short Code) from MTS Mobile and 9133-355-355 from any Non MTS No.

Gujarat

Name: Mr. Kameswara Sharma
Fax No. 9137-366-366

E-Mail Address

appellate [dot] guj [at] mtsindia [dot] in

Address

Sistema Shyam TeleServices Limited
3rd Floor,
Block 'C' Office No. 2,
The Acropolis Mall,
Thaltej Cross Road,
S.G. Highway,
Ahmedabad - 380054

Contact No. 355 from MTS No. and 9137-355-355 from any Non MTS No.

Bihar & Jharkhand

Name: Mr. K.K Gupta
Fax No.

9135-266-266

E-Mail Address

appellate [dot] bh [at] mtsindia [dot] in

Address

Sistema Shyam TeleServices Limited
5th, 6th & 7th Floor, 5th, 6th & 7th Floor,
Abdul Hai Commercial Complex,
Exhibition Road,
Patna-80000,
Bihar

Contact No. 9135-355-355 from MTS No. and 9135-355-355 from any Non-MTS No

West Bengal

Name: Mr. Alok Kumar  Ghosha
Fax No. 9143-366-366
E-Mail Address appellate [dot] wb [at] mtsindia [dot] in
Address Sistema Shyam TeleServices Limited
PS Srijan Tech Park,
9th Floor, DN-52, Sector V,
Salt Lake City, Kolkata 700091
Contact No. 9153-355-355 from MTS No. and 9153-355-355 from any Non-MTS No

Rajasthan

Name: Ms. Vijayalakshmi Swaminathan
Fax No.

9875-166-166

E-Mail Address

appellate [dot] rj [at] mtsindia [dot] in

Address

Sistema Shyam TeleServices Limited
3, MTS Tower, Amrapali Circle, Vaishali Nagar,
Jaipur, Rajasthan - 302021

Contact No. 9667-744-744 from MTS No. and 9667-744-744 from any Non-MTS No

Tamilnadu

Name: Mr. Kishore Kumar M
Fax No.

9150-366-366

E-Mail Address

appellate [dot] tn [at] mtsindia [dot] in

Address

Sistema Shyam TeleServices Limited
Lords, Block II, 4th Floor, Plot No 1 & 2,
Developed Plot, Industrial Estate,
Ekkaduthangal, Chennai 600032
Tamil Nadu

Contact No. 355 from MTS No. and 9150-355-355 from any Non-MTS No

Uttar Pradesh

UP(E)
Name: Ms. Nalini Kanakam
Fax No.

9151-366-366

E-Mail Address

appellate [dot] upe [at] mtsindia [dot] in

Address

Sistema Shyam Teleservices Limited
Plot No CP-6/101 Faizabad Road, Opp HAL,
Indira Nagar, Lucknow -226016

Contact No. 9151-355-355 from MTS No. and 151-355-355 from any Non-MTS No
UP(W)
Name: Ms. Vijayalakshmi Swaminathan
Fax No.

9152-366-366

E-Mail Address

appellate [dot] upw [at] mtsindia [dot] in

Address

Sistema Shyam Teleservices Limited
121 Mangal Pandey Nagar ,
Opposite Central Excise Office,
Near CCS University, Meerut - 25005

Contact No. 9152-355-355 from MTS No. and 9152-355-355 from any Non-MTS No

Delhi

Name: Mr. Debashish Bhattacharya
Fax No. 9136-366-366

E-Mail Address

appellate [dot] del [at] mtsindia [dot] in

Address

Sistema Shyam TeleServices Limited
A-194, Phase I,
Okhla Industrial Area,
New Delhi 110020

Contact No. 355 from MTS No. and 9136-355-355 from any Non MTS No.

Haryana

Name: Mr. Debashish Bhattacharya
Fax No. 9138.366-366

E-Mail Address

appellate [dot] hry [at] mtsindia [dot] in

Address

Sistema Shyam TeleServices Limited
A-194, Phase I,
Okhla Industrial Area,
New Delhi 110020

Contact No. 355 from MTS No. and 9138-355-355 from any Non MTS No.

Kerala

Name: Mr. Kishore Kumar M
Fax No.

9142-366-366

E-Mail Address

appellate [dot] kl [at] mtsindia [dot] in

Address

Sistema Shyam TeleServices Limited
"Ventura", 3rd & 4th Floor,
NH-47 Bypass,
Anchumana, Cochin - 682024
Kerala

Contact No. 355 from MTS No. and 9142-355-355 from any Non-MTS No. 

Kolkata

Name: Mr. Alok Kumar Ghosha
Fax No. 9143-366-366
E-Mail Address appellate [dot] wb [at] mtsindia [dot] in
Address Sistema Shyam TeleServices Limited
PS Srijan Tech Park,
9th Floor, DN-52, Sector V,
Salt Lake City, Kolkata 700091
Contact No. 9153-355-355 from MTS No. and 9153-355-355 from any Non-MTS No

Karnataka

Name: Mr. Shashi Prakash T.K
Fax No. 9141-366-366

E-Mail Address

appellate [dot] kk [at] mtsindia [dot] in

Address

Sistema Shyam TeleServices Limited
Salarpuria Touchstone, No.15/1A Ground Floor, Kadubeesanahalli Bellandur, Bangalore 560087, Karnataka

Contact No. 355 from MTS No. and 9141-355-355 from any
Non-MTS No. 

Maharashtra

Name: Mr. Anuj Kumar
Fax No. 9145-366-366

E-Mail Address

appellate [dot] mah [at] mtsindia [dot] in

Address

Sistema Shyam TeleServices Limited
S-4 Cybercity Tower, Level-3,
Magarpatta City,
Hadapsar, Pune,
Maharashtra - 411028

Contact No. 355 from MTS No. and 9145-355-355 from any Non MTS No.

Mumbai

Name: Mr. Anuj Kumar
Fax No. 9146-366-366

E-Mail Address

appellate [dot] mum [at] mtsindia [dot] in

Address

Sistema Shyam TeleServices Limited
2nd floor Leela business park
office 202- B Sakinaka,
Andheri- Kurla Road,
Andheri (E)
Mumbai - 400 059

Contact No. 355 from MTS No. and 9146-355-355 from any Non MTS No.


Comments

no network and no speed

i had taken a connection on sep 6 2012 i had requested to disconnect the connection but they don't do it i am ready to pay 1st month bill what i have used till know the are generated the bill and asking for payment

Deduction balance

MY MTS NUMBER 9153407320 .FROM 28.1.12 to 4.4.12 I DONOT USE THE CONNECTION .HANSET OUT OF ORDER. BUT MTS DEDUCT MY BAL RS 30 APPROX. 6.4.12 TO 27.5.12 [A.AUT] SEND MAIL from neelshakhar [at] gmail [dot] comBUT UNFORTUNATELY EITHER REFUND BAL OR PROVIDE DOC NUM.DONOT REPLY MY EMAIL, INTENTIONALLY HARRASE ME DIFFERENT WAY.I NEED JUSTICE .DEMAND REFUND BALANCE WITH INTEREST.

worst After sales service ever noticed

I purchased MTS M blaze 8 months ago. Every thing was quite fine. I was very satisfied with MTS but Last 15 days were just just horrible.somehow network started fluctuating & the speed dropped to 3kbps from over 2000kbps.I got in touch with the customer care @9152-955 955 launched a complaint and was quite relaxed with the thought that would solve the problem with in a day or two. but 5 days passed by received no call and no assistance, I called them back and guess what they said "YOUR COMPLAINT IS CLOSED AS WE FIND THAT THE SPEED YOU ARE GETTING IS JUST FINE." I was shocked he said 3Kbps is just fine instead of 2000kbps, straight away i got it they have employed "ILLITERATES" so I launched the complaint again and same thing happened again saying "we closed your complaint because we called you but your number was busy." Such a ridiculous reply. Again a complaint was launched and next day I called them again and they were ready with another horrible reply, "WE CALLED YOU!" called me, OMG!!! I didn't received any call.

I feel like kicking them!! but.... What??

Well, I'm thinking of moving to the consumer court because i was Regularly keeping the voice records, online record and bandwidth screen shots.

As my Uncle is Lawyer he suggested me to wait for a week more as your 4th complaint is still active, Let them close this one. you load your gun.

Anyways forgot to mention the inputs in my fourth complaint: telephonic conversation

Me: I would like to place a complaint again network problem and low speed.
exe : sorry sir, we can tag only one ....kindly pick one
( SO MUCH DISGUSTING .. i FELT CHEATED)
ME: I want my both problems to be solved.
exe: sir kindly pick one ( as if giving option to pick one)
Me : Ok, tag it as Network problem.
exe : Ok sir, I have tagged it. How much speed are you getting at the moment.
Me : Zero.
Exe: what..?
Me : no network...
Exe : speed?
Me : OMG! don't you know if there is no Network then there is no speed... don't you?
Exe : sir this kindly note your complaint number : c12 - ********
call disconnected

MTS mobile recharge

Extermly pathetic service of mts... i tried recharging my mobile from mts site i m sorry to say its most weird experience rs 100 was deducted from my bank account and in return i didnt got any top up in my mobile tried calling 198 customer agents ahhhhh its a night mare... no positive reply from any where i request you to plz contact me asap on below no.
mts number : 9146398926
another no. 9820265281.

Absolutely worst service

I have ordered a MTS data card , After a long wait of 5 days the connection was activated but soon after 1 day the connection got temp disconnected , when i made several calls to several people then they told me that my address was negative which was not found now ,I live in a Police qt rs that too near Sion- Bandra link road , This is so stupid reason whereas its right located on side of the highway. I spoke to a person called Rakesh- Nodal officer he also mention's the address wasn't found , you firstly appoint all uneducated people in your company who does not even know how to talk to a customer , the first 1 being
Nitesh -8828845583 who sold me the data card and then never bothered to answer my call in fact use to disconnect my call every time i called. then I also spoke to many other MTS officials but i don't see it happening .I also mentioned that If the services wont get activated in 24 hrs ,I'm not paying the bill since you have terminated in giving me the said service , otherwise kindly take your data card give me my refund I am not interested in your services or activate it immediately. As I personally feel you should not be catering to any corporates as your service standards does not far far away reach our expectations , Such worst service ever noticed.

Missing of one nos. MTS mobileset

Sir,
In reference to above I am to inform you that my aforesaid mobile set missed whose no-9153102951 & EMEI No-AOOOOO2173EOAD at Krishnagar , I request to your honour kindly an arrangement to stop incoming and outgoing
calls.
Yours faithfully
Goutam Karmakar,
S.K.Bosu Road, Banashreepara.
Krishnagar,Nadia,WB

Disappointed with service

I would like to know about the grievance officer in charge of Goa state. Kindly mail me details of the same on coolchanchu23 [at] gmail [dot] com

Complaint against MTS mobile service in Bihar

Sir, I am Subodh kumar Kaundilya Central Govt. employee R/O of Vill: Nisarpura, P.S.: Bikram, Dist: Patna (Bihar) and at present posted in Punjab. I have purchased one CDMA mobile phone with Mobile No: 8434572723 from stall at Jagdeo Path, Patna on 06.06.2011 and submitted my documents Driving Licence and one Photograph. On 07.06.11 my service has stopped by informing that the portion of validity of driving licence not available so I should re-submit the document at MTS office at Ramnagari, Patna. On 12.06.11, I submitted document and my service has started instantly. Again my mobile service has been stopped and after several call to your office my service has not been started till date. I was opted your service for whenever I visited at my home place and distributed this no. to all my relatives which is no of my use. I wasted my valuable time my leave period in Bihar. Therefore it is my humble request that my service to be started so on visit in Bihar, I spent my valuable time with your network. Thanking You.