Home › Utilities › Indian Railways Customer Care No. 139

Indian Railways Customer Care No. 139

Updated on Friday, 16 February 2024 - 12:29pm
Organization: 
Toll free Number(s): 
  • 139 (Railway Enquiry / For All Public Grievances)
  • 138 (Customer helpline number )
  • 182 (For All Security Related Issues)
  • 1512 (All India Railway Helpline Number, All states - 24X7)
  • 1098 ( Lost/Missing Child Help)
  • 1323 ( E-Catering/Book Meal)
  • 155210 (Anti Corruption Vigilance helpline)
  • 1800 11 132 (Another No. For Security Helpline)
  • 1800 111 139 (For Suggestions/Grievances Related Services)
  • 1800 111 321 (Another No. For Suggestions/Grievances)
All India Number(s): 
  • 97176 30982 (Feedback and Suggestions through SMS)
Website: 
Official Website
Website: 
For Reservation
Website: 
For lodging complaint (RailMadad)

IVRS Menu: 139 (RailMadad)

  • Press 1: For urgent medical or security emergency.
  • Press 2: For enquiry like checking PNR status or Train schedule.
  • Press 3: For complaint.
  • Press 4: For refund and cancellation.
  • Press 5: For facilities for divyang and women with special need.
  • Press 6: For corruption and bribery concern.

Install App

Important Links

For Any Complaint or Suggestions

Sr No. Name Contact Number Services
1 Toll Security Helpline Number 1800-111-322 and 182 Provide speedy assistance to passengers in the event of thefts, harassment, pick pocketing or other criminal incidents on rail premises. 
2 Toll Free Customer helpline number 138  The helpline will address complaints relating to cleanliness, food and catering, coach maintenance, medical emergency, linen etc.
3 Toll Free Telephone No. 1800-111-139 and 1800-111-321 For suggestions/grievances relating to catering services (Overcharging, Food Price, Less Quality etc.) on Indian Railways.
The facility is available 24×7 on these numbers.
4 Railway Enquiry Customer Care Number 139 (Chargeable) For PNR enquiry, Accommodation availability, Fare enquiry, Current train running position, IRCTC relevant information including information through SMS.

Rail Enquiry on SMS 139

Sr No. Service Name Keywords
1 PNR Enquiry SMS "PNR <10-digit PNR number>" to 139
For example:PNR 1234588956
2 Train Arrival/Departure Enquiry SMS "AD<Train number> < Station STD code>"
For example:AD 12852205
3 For Accommodation Availability SMS " SEAT<Train number><DOJ** ddmmyy> <Station from:STD code> <Station to:STD code><class><Quota>***"to 139
For example: SEAT 12561 020611 0542 0271 SL G
4 Fare Enquiry SMS "FARE<Train number> <DOJ** ddmmyy> <Station from: STD code> <Station to: STD code> <class> <Quota>***" to 139
For example: Fare 12561 020611 0542 0571 SL G
5 Train Time Table SMS "TIME<Train number> to 139
For example: TIME 14034
6 Train Name/Number SMS "TN<Train Name> or TN< Train number>" to 139
For example: TN Kalka Shatabdi or TN 14034

Railway Utilies Mobile And SMS No.

Sl. No. Purpose of SMS SMS format SMS to be sent to

1.

For Reserved Ticket Berth Status Enquiry

IRPNR <10 digit PNR No.>

Example : IRPNR 1234568888

139

2.

For Train Arrival/Departure Enquiry

AD <Train Number> <Station STD Code>

Example : AD 12859 022

139

3.

For Accommodation Availability

SEAT <Train Number> <DOJ : ddmmyy> <Station from : STD Code> <Station to : STD code> <Class> <Quota>

Example : SEAT 12561 010712 0542 0571 SL G

139

4.

For Fare Enquiry

FARE <Train Number> <DOJ : ddmmyy> <Station from : STD Code> <Station to : STD code> <Class> <Quota>

Example : FARE 12561 010712 0542 0571 SL G

139

5.

For Train Time Table

TIME <Train Number>

Example : TIME 12301

139

6.

For Train Number/Train Name

TIME <Train Number> or TN <Train Number>

Example : TN 12301

139

7.

To Spot/Locate Train

Example: SPOT <Train Number> or LOCATE <Train Number>

Example: SPOT 12561 or LOCATE 12561

139

8.

For all the above

HELP or RAIL  

139

9.

For asking meal service

MEAL <10 digit PNR No.>

139

10.

For Tracking Your Freight Consignment

FNR <11 Digit FNR>

8860622020

11.

For cleaning of coaches during run of train itself
under On Board Housekeeping Service (OBHS) $

CLEAN <10-digit PNR number>

 

58888 

12.

For Lodging Complaints

Standard decent Message

9717630982

13.

For Security of travelling passengers specially lady travellers

Standard decent Message

182

1800-111-322 (Voice)

14.

For medical emergency, food/catering etc. & Suggestions

Standard decent Message

138

(Voice & SMS)
15 If a person does not have a smart phone then he can simply type ERAILHELP <a custom message> and send it to 56161

Coach Cleaning Request

Passengers may request for following COACH-MITRA services just by entering PNR number and mobile number :

CLEAN< Space ><10-digit PNR number>< Space >SERVICE TYPE CODE SMS to 58888 or 9200003232

Sr No. Service Keywords
SMS Between 6:00 am to 10:00 pm
1 For Coach Cleaning PNR <Space><10 Digit PNR><C>
2 For Linen PNR <Space><10 Digit PNR><B>
3 For Watering PNR <Space><10 Digit PNR><W>
4 For Disinfection PNR <Space><10 Digit PNR><P>
5 For Electrical & AC PNR <Space><10 Digit PNR><E>
6 For Mech. Repair PNR <Space><10 Digit PNR><R>

Freight Operation Information System (FNR)

Zonal Railways Contacts

Sr No. Railway Contact Details
1 Central Railway
2 East Central Railway
3 Metro Railway Kolkata
4 North Central Railway
5 North Eastern Railway
6 North Western Railway
7 North East Frontier Railway
8 Northern Railway
9 South Central Railway
10 South East Central Railway
11 South Eastern Railway
12 South Western Railway
13 Southern Railway
14 West Central Railway
15 Western Railway

For Public Grievances Redressal 

It is a web-based portal that allows citizens to lodge grievances against public authorities in India and states. For complaints related to any departments, you have to contact Centralized Public Grievance Redress and Monitoring System (CPGRAMS) .

Railway Board Directorates

Social Sites

 

Related Links: 

Comments

Tue, 09/08/2011 - 12:59pm — Jai Karan (not verified)

CANCELLATION OF E TICKET

I booked e ticket and on the day of journey I was required to cancel the same, but due to technical failure in IRCTC website could not get it cancelled. How will i get the refund of the same.

Can someone guide me.

Mon, 08/08/2011 - 3:41pm — sudha (not verified)

ticket booked refund

I was booking my train ticket in online from HYDERBAD to CHENNAI in CHARMINAR EXPRESS ON 18/8/2011 , at that time page was expired ,my ticket hasn't booked but amount got deducted from my SBI account . Amount deduced is 322. kindly reply for my query. Please return back my amount as soon as possible. Please kindly do needful for me.(SBI ref no :IG61805894).

Tue, 09/08/2011 - 2:23pm — A (not verified)

Myself I was trying to book

Myself I was trying to book the ticket from kollam to bangalore in Bangalore express on 09.08.2011. But i could not book the same meanwhile my balance got deducted from my SBI account 2 times. the amount reduced is 385 RS one time. i request you to return the amount.my reference no is 0375942487. please do the needful. thank you

Fri, 05/08/2011 - 2:45pm — Chanchal (not verified)

139 cust. care No. Reliance

139 cust. care No. Reliance prepaid mob. Toll Free ya chargeble ?

Tue, 02/08/2011 - 10:51am — Dinda (not verified)

Senior citizen age limit for women

According to my mother's passport her age is 57 years 6 months. Is she eligible to book a railway ticket under senior citizen category?

Thanks and regards
Dinda

Sun, 31/07/2011 - 6:53pm — n. ravichandran (not verified)

uncleaned train compartment

I had perform journey from Kholapur (KOP) Maharashtra to Bengaluru by Train No.16590 on 30.07.2011 and my PNR No. 841-3743514 3AC B2 34 & 37. The train reached Kholapur on 30.7.11 at 13.20hrs. I went to board the train at 13.50hrs, to my surprise I saw the compartment was not cleaned/swept. I found rum/brandy bottles beneath my lower berth. Immediately I went to Station Master`s room but to my surprise it was vacant and till the departure of the train I could not meet him!. Accidently came across one Sri Manjunath who was on duty and attached to that compartment and pickedup oral arguments and told him that I will not allow the train to leave Kholapur unless the compartment is cleanerd. He promised me that it will be cleaned at Miraj since the tender for cleaning the same is operative only at Miraj. So the B2 passengers boarded at Kholapur were forced to inhale the pollutted air as the drunkeds had vomited beneath the lower berths. Will the authorities take action to see that the train leaves Kholapur only after ensuring cleaniness?

Wed, 27/07/2011 - 1:28pm — Asad (not verified)

Lost Ticket

Hi Sir/Madam, I am Asad, I lost my ticket and my journey is of 01/07/2011 New Delhi to Dhanbad, and i am having the XEROX copy the original ticket issued by railway, can i continue my journey with the help of that XEROX ticket and original address prof, can you please let me know Awaiting Many Thanks and Regards
Asad

Mon, 25/07/2011 - 8:31pm — madhukar (not verified)

about journalist concession

Hello Sir/madam,

I am pune based newspaper reporter wants to apply for the concession card, where to apply and get the card?

pls reply

Tue, 19/07/2011 - 10:24am — Japan Patel (not verified)

I want jain food, during my journey

I m going to A'bad to Delhi by Swarna J Raj exp (Rajdhani), is there any option to opt for jain food during my journey.

Fri, 15/07/2011 - 7:46pm — rameshwer choudhary (not verified)

for new vacancys

sir good afternoon iam rameshwer lal jat from chittorgarh raj. and iam msc chemiestry boy iwant your new scheme and new vacancys my mail id -rameshwerlaljat [at] yahoo [dot] com and contect no 09828765772

Fri, 08/07/2011 - 9:49am — Sunil Gupta (not verified)

concession in DURONTO Trains

Dear Sir,

As per the recent Railway Budget The concession for "Handicaped person" in Rajdhani/Shatabdi is 25% .
This concession is also be applied to "DURONTO trains " also as the Train Type "RAJDHANI" .

Waiting for your reply ASAP.
As I want to book my ticket .

Waiting for your Kind reply

Sunil Gupta

Mon, 04/07/2011 - 9:03am — Dr Dudeja (not verified)

I got three 2AC tickets

I got three 2AC tickets reserved from Nizamudin to Bangalore & back by rajdhani Express with PNR numbers 242-2840287 and 413-0521985 and age of two males is 60 and another male is 58. The booking clerk has charged Rs 6160 and 6180 rupees. It seems he has charged less amount as on internet Rs 2750/ for one way for one person are given. Please clear my doubts

Mon, 04/07/2011 - 4:31pm — admin

On the contrary he seems to

On the contrary he seems to have charged you more.

Sun, 03/07/2011 - 6:26pm — ramchandar (not verified)

Sir/Madam,

Sir/Madam,

I have booked a rail ticket wait listed 233/150 for dated 5/7/11 for female aged 50 years. I have not quoted ladies quata on reservation form. Pls clearify whether ladies quata will be given benefit direclty or not.

Sun, 03/07/2011 - 1:52pm — ramchandar (not verified)

Ladies quota

Sir,
I have booked a rail ticket wait listed 233/150 for dated 5/7/2011 in r/o my wife age 50 years. I forget to mention ladies quota in rail reservation form . whether the same will be consider in ladies quota or not.

Sat, 02/07/2011 - 12:24pm — Santosh Kumar srivastava (not verified)

refund money against TDR

Dear Sir, I had filled a TDR on 25th March'11.Till now my money is not refunded. PNR Number:2543515138 Train No:12556[from BHIWANI(BNW) to Gorakhpur(GKP)] Reason for TDR:Train Canciled due to (Jaat Andolan) disturbance in Bhiwani and hissar. TDR Status:Forwarded to railway. Reference No:ekt2011032502337162 TDR Zone:NER Refund Status:Refund Under Process. Refund Date:Not Available. Kindly take it futher and refund my money ASAP...

Fri, 24/06/2011 - 3:06pm — DC Gupta (not verified)

Mobile verification code

On editing my User Profile, I have changed my mobile number three days back. Unfortunately the mobile verification code is not delivered to my number till today, due to that I'm unable to access the services of IRCTC. Help line number is not working properly. Kindly resolve the matter. With regards.

Sat, 11/06/2011 - 12:36am — prosenjit (not verified)

My ticket travel information

Dear Sir, I booked a tatkal ticket through a railway agent but was unable to travel due to unavoidable reasons. I called up the agent and asked him to cancel the ticket but he said it is not possible. I asked him the pnr but he gave me after two days of the date of journey, ie 07-June-2011. I want to know if he has sold the ticket to someone else and if somebody has made the journey on my behalf. Please let me know how I can find the same.
Wed, 08/06/2011 - 11:38am — harsha (not verified)

Reg Railway Ticket issue

Hi Sir/Madam, I am HarshaVardhan.L, I lost my ticket and my journey is of 9/6/2011 PUNE to RU, and i am having the XEROX copy the original ticket issued by railway(i ticket) , can i continue my journey with the help of that XEROX ticket and address prof, can you please let me know Awaiting Many Thanks and Regards HarshaVardhan.,L
Sat, 04/06/2011 - 2:27pm — jagtar singh dhunna (not verified)

modification of coaches

respected sir; I want to give one idea about saving water, manpower and time. Now on ever station we need a water pipe running along every platform for filling the water into coaches. If the water pipe is put inside the coaches and between the coaches the flexible pipe can be put and this way the entire rake can be join together at the engine side point can be made where source of water can be connected. With this the full train can be made to receive the water once the water is connected at one place only one man can do this job need not to run putting the hoses on shoulder. And plenty of water can be saved as there will not be tap running an attended. this will not cost much as the pipes put on station same can be put inside the compartment As per my this will save water, money, time and none the coaches can go without water.
Tue, 24/01/2012 - 1:08am — priyadarshi (not verified)

comments regarding water saving suggestion.

i appreciate ur interest in saving precious water, and shraing your ideas.

first of all, water to be filled simultaneously to all bogies,
* flexible pipes should be connected bottom to bottom of the tank.
if done so, a leak anywhere in the line can empty the whole train.
it will take huge amount of time to fill the train due to series connection.
disengagement of bogies will become difficult.
I'm not trying to find out faults, but these points may be helpful even if such design has to be adopted in practice.

Tue, 31/05/2011 - 5:03pm — neelima (not verified)

Refund my Money back!!!

Dear Sir, I had filled a TDR on 12th Jan'11.Till now my money is not refunded. PNR Number:2544415387 Train No:12670(from Allahabad to Vijayawada) Reason for TDR:Train late more than 3 hours and passenger not travelled. TDR Status:Forwarded to railway. Reference No:ekt2011011202012331 TDR Zone:SR Refund Status:Refund Under Process. Refund Date:Not Available. Kindly take it futher and refund my money ASAP...
Tue, 31/05/2011 - 11:18am — AMAL KUMAR DAS (not verified)

Writing"Male"in place of "Female" by mistake

I booked a ticket PNR no.6157045007, ID no.0335876465 for my daughter Debashree Mukherjee(38)and my grandson Nairit Mukherjee(11) for journey GHY-KOAA by Garib Rath on 4.6.11.By mistake,it appears that se of my daughter is shown as male. I am extremely concerned and seek your Kind help as to how this can be rectified to avoid a possible hassle at the stn.while my daughter will be boarding the train alone with her son. Your urgent communication is earnestly requested.
Tue, 31/05/2011 - 1:10pm — admin

This can be corrected. After

This can be corrected. After approval from station master etc they will change. You'll need to carry a letter & proof of id/date of birth of your daughter.
Sun, 18/03/2012 - 3:48pm — Anonymous (not verified)

sir,can we directly board the

sir,can we directly board the train and tell to ticket collector that it was wrongly booked?
by showing the id proofs to him ?
or is it compulsory to show to station master and get checked over there and then have to board ?

please answer as soon as possible sir.. thanq

Wed, 25/05/2011 - 10:15am — Rahulmaloo (not verified)

Loginid activation code

I want login id and activationcode for irctc mobile
Sat, 21/05/2011 - 6:29pm — senthil kumar (not verified)

ticket booked refund

Dear Sir, i'm Senthil Kumar i have booked two e-tickets on 20/05/2011.08.20 am. I booked e-ticket in Bangalore (sbc) to Mayiladudurai (mv). But my ticket was not booked and also cut the 630 rs in my S.B.I. account. My account no is 10637564415 (sbi ref.no IG51519081) please do the needful
Fri, 13/05/2011 - 5:59pm — Saran (not verified)

confirm ticket loss

i booked a ticket from chennai to jhani and i loss the takkal ticket. can i travel with my ID proof itself is enough or not?
Fri, 13/05/2011 - 7:01pm — admin

If it's e ticket, you can

If it's e ticket, you can travel with penalty of Rs. 50 only. For I ticket you'll need to take a duplicate ticket at the station only. Then you can travel.