Idea Customer Care Numbers 12345

Organization: 
All India Number(s): 
  • 12345 for Idea Users
  • 198 for Complaint/Request- both Prepaid & Postpaid

Idea All

Sr. No

Circle

Consumer Care Number

General Information Number

1

Andhra Pradesh

198 / 9848009198

12345/9848012345

2

Assam

198 / 9085000198

12345/9085012345

3

Bihar

198 / 9708000198

12345/9708012345

4

Delhi

198 / 8744000198

12345/9891012345

5

Gujarat

198 / 9824000198

12345/9824012345

6

Haryana

198 / 8684000198

12345/9812012345

7

Himachal Pradesh

198 / 9882900198

12345/9882012345

8

Jammu & Kashmir

198 / 9086046198

12345/9086012345

9

Karnataka

198 / 9844000198

12345/9844012345

10

Kerala

198 / 9947000198

12345/9847112345 /

9847012345

11

Kolkata

198 / 9088100198

12345/9088012345

12

Madhya Pradesh

198 / 9826000198

12345/9826012345

13

Maharashtra

198 / 9822000198

12345/9822012345

14

Mumbai

198 / 9702000198

12345/9702012345

15

NE

198 / 9089000198

12345/9089012345

16

Orissa

198 / 9090000198

12345/9090012345

17

Punjab

198 / 9781500198

12347 / 12345 / 9814012347 /

9814012345

18

Rajasthan

198 / 9887010198

12345/9887012345

19

Tamil Nadu

198 / 9092000198

12345/9092012345

20

Uttar Pradesh (East)

198 / 8576000198

12345/9889012345

21

Uttar Pradesh (West)

198 / 8941000198

12345/9837012345

22

West Bengal

198 / 9093100198

12345/9093012345

Idea Contact Us Form

Compalint Form

Store Locator

Idea All India Customer Care Numbers(Zone wise)

Location Address Contacts Fax Number Email
Andhra Pradesh Idea Cellular Limited, 3rd Floor, K.L.K. Estate, Fateh Maidan Road, Basheer Bagh, Hyderabad - 500 001 For Queries & Request : +91-9848012345 For Complaints : +91-9848009198 +91-40-6656 2222 customercare [at] idea [dot] adityabirla [dot] com
Assam Idea Cellular Limited, F Fort, 5th Floor, Kachari Basti, Ulubari, GS Road, Guwahati -781007 For Queries & Request : +91-9085012345 , For Complaints : +91-9085000198 +91-361-2465436 customercare [at] idea [dot] adityabirla [dot] com
Bihar & Jharkhand Idea Cellular Limited, 1st Floor , (Above ICICI Bank), Sumitra Sadan, Boring Road crossing, Patna - 800 001 For Queries & Request :+91-9708012345 , For Complaints : +91-9708000198 +91-612-2540352 customercare [at] idea [dot] adityabirla [dot] com
Delhi & NCR Idea Cellular Limited, A-68, Sector-64, Noida-201301,U.P. For Queries & Request :+91-9891012345 , For Complaints : +91-8744000198 +91- 9891905777 customercare [at] idea [dot] adityabirla [dot] com
Gujarat Idea Cellular Limited, 2nd Floor, Venus Atlantis, 100 ft Road, Prahalad Nagar, Ahmedabad-380015 For Queries & Request :+91-9824012345 , For Complaints : +91-9824000198 +91-79-29701669 customercare [at] idea [dot] adityabirla [dot] com
Haryana Idea Cellular Limited, A-68, Sec.-64, Noida - 201301, U.P. For Queries & Request :+91-9812012345 , For Complaints : +91-8684000198 +91-9990559908 customercare [at] idea [dot] adityabirla [dot] com
Himachal Pradesh Idea Cellular Limited, Keonthal Complex, Khalini, Shimla, H.P. - 171002 For Queries & Request :+91-9882012345 , For Complaints : +91-9882900198 +91-177-2620235 customercare [at] idea [dot] adityabirla [dot] com
Jammu And Kashmir Idea Cellular Limited, 3rd Floor, Sunny Square, Gangyal, Jammu - 180010. For Queries & Request :+91-9086012345 , For Complaints : +91-9086046198 +91-172-2236347 customercare [at] idea [dot] adityabirla [dot] com
Karnataka Idea Cellular Limited, 75, Civil Station, Richmond Road, Bangalore 560025. For Queries & Request :+91-9844012345 , For Complaints : +91-9844000198 +91-80-22098312 customercare [at] idea [dot] adityabirla [dot] com
Kerala IDEA Cellular Limited, VJ Tower, Vyttila PO, Kochi, Kerala -682015 For Queries & Request :+91-9847112345 / 9847012345 , For Complaints : +91-9947000198   customercare [at] idea [dot] adityabirla [dot] com
Kolkata Idea Cellular Limited, Srijan Tech Park, 7th floor, DN-52, Sec -5, Salt Lake, Kolkata-700091. For Queries & Request :+91-9088012345 , For Complaints : +91-9088100198 +91-9088118995 customercare [at] idea [dot] adityabirla [dot] com
Madhya Pradesh and Chattisgarh Idea Cellular Limited,139-140,Electronic Complex, Pardesipura, Indore, MP- 452010 For Queries & Request :+91-9826012345, For Complaints : +91-9826000198 +91-731-2551 304 customercare [at] idea [dot] adityabirla [dot] com
Maharashtra And Goa Idea Cellular Limited,Sharda Centre 11/1 Erandwane Off Karve Road Pune - 411004. For Queries & Request :+91-9822012345 , For Complaints : +91-9822000198 +91-9850003999 customercare [at] idea [dot] adityabirla [dot] com
Mumbai Idea Cellular Limited, 3rd floor, Windsor,off CST Road Kalina, Santacruz East, Mumbai-400098. For Queries & Request :+91-9702012345 , For Complaints : +91-9702000198 +91-95940 04999 customercare [at] idea [dot] adityabirla [dot] com
Orissa Idea Cellular Limited, Plot no 437, Ground Floor, Patia, Chandrasekharpur. Bhubaneswar 751024, Orissa. For Queries & Request :+91-9090012345 , For Complaints : +91-9090000198 +91-674-2725987 customercare [at] idea [dot] adityabirla [dot] com
Punjab Idea Cellular Limited, C 105, Industrial Area, Phase VII Mohali 160055, Punjab. For Queries & Request :+91 – 9814012345 , For Complaints : +91-9781500198 +91-172-2236347 customercare [at] idea [dot] adityabirla [dot] com
Rajasthan Idea Cellular Limited, 1-2, Jai Jawan Colony, Tonk Road, Jaipur, Rajasthan - 302018. For Queries & Request :+91-9887012345 , For Complaints : +91-9887010198 +91-141 - 2724409 customercare [at] idea [dot] adityabirla [dot] com
Tamilnadu Idea Cellular Limited, PSA Fort, Plot Number A1, A2&B, Nehru Nagar Ist Main Road, Off Old Mahabalipuram Road, Perungudi, Chennai - 600096. For Queries & Request :+91-9092012345 , For Complaints : +91-9092000198 +91-9092905998 customercare [at] idea [dot] adityabirla [dot] com
West Bengal Idea Cellular Limited, Srijan Tech Park, 7th floor, DN-52, Sec -5, Salt Lake, Kolkata-700091. For Queries & Request :+91-9093012345 , For Complaints : +91-9093100198 +91-9088118995 customercare [at] idea [dot] adityabirla [dot] com
NESA Idea Cellular Limited, F Fort, 5th Floor, Kachari Basti, Ulubari, GS Road, Guwahati -781007, Assam. For Queries & Request :+91-9089012345 , For Complaints : +91-9089000198 +91-361-2465436 customercare [at] idea [dot] adityabirla [dot] com
UP (East) Idea Cellular Limited, Fortuna Towers 10 Rana Pratap Marg Opp NBRI,Lucknow - 226001. For Queries & Request :+91-9889012345 , For Complaints : +91-8576000198 +91-52-24065349 customercare [at] idea [dot] adityabirla [dot] com
UP (West) Idea Cellular Limited,A-68, Sector 64 Near Sahara Electronics NOIDA (U.P) - 201301. For Queries & Request :+91-9837012345 , For Complaints : +91-8941000198 +9199175 75888 / +919990555888 customercare [at] idea [dot] adityabirla [dot] com

Grievances

Idea All India Appellate Officers List

In case you are unable to get a satisfactory resolution to your complaint with the customer care centre and the Nodal Officer, approach the Appellate Authority with details of your complaint in the appellate form in this page.

Working days : Monday to Friday
Working hours : 9am to 6pm

Location Name Address Fax Email
Andhra Pradesh Mr. Meghnad Mungale Idea Cellular Limited, 3rd Floor, K.L.K. Estate, Fateh Maidan Road, Basheer Bagh, Hyderabad 040-66562222 appellate [dot] ap [at] idea [dot] adityabirla [dot] com
Assam Ratan Kumar Pandey Idea Cellular Ltd, F Fort, 5th Floor, Kachari Basti, Ulubari, GS Road, Guwahati - 781007, Assam 0361-2465436 appellate [dot] assam [at] idea [dot] adityabirla [dot] com
Bihar & Jharkhand Amit Agrawal Aditya Birla Telecom Ltd. (A 100% subsidiary of Idea Cellular Ltd.) 1st Floor (Above ICICI Bank) Sumitra Sadan, Boring Road crossing Patna- 800 001 0612-2540352 appellate [dot] bj [at] idea [dot] adityabirla [dot] com
Delhi & NCR Amit Dimri Idea Cellular Limited, A-68, Sector 64, Noida - 201301 9891905777 appellate [dot] delhi [at] idea [dot] adityabirla [dot] com
Gujarat Mr. Ashish Jain Idea Cellular Ltd. 2nd Floor, Venus Atlantis, 100 ft Road, Prahalad Nagar, Ahmedabad-15 079-29701669 appellate [dot] gujarat [at] idea [dot] adityabirla [dot] com
Haryana Neeraj Gupta Idea Cellular Limited, A-68, Sector 64, Noida - 201301 9990559908 appellate [dot] har [at] idea [dot] adityabirla [dot] com
Himachal Pradesh Naresh Bhatia IDEA Cellular Limited, Keonthal Complex, Khalini, Shimla (HP) 171002 0172-2236347 appellate [dot] hp [at] idea [dot] adityabirla [dot] com
Jammu & Kashmir Naresh Bhatia IDEA Cellular Limited, 3rd Floor, Sunny Square, Gangyal, Jammu - 180010 NA appellate [dot] jk [at] idea [dot] adityabirla [dot] com
Karnataka Sunny Thomas Idea Cellular Limited #75, Civil Station, Richmond Road Bangalore - 560025 080-22098312 appellate [dot] kar [at] idea [dot] adityabirla [dot] com
Kerala Shanthi Sharma IDEA Cellular Limited, VJ Tower, Vyttila PO, Kochi, Kerala -682015   appellate [dot] kerala [at] idea [dot] adityabirla [dot] com
Kolkata Saurabh Srivastav Idea Cellular Limited, Srijan Tech Park, 7th floor, DN-52, Sec -5, Salt Lake, Kolkata-700091 9088118995 appellate [dot] kolk [at] idea [dot] adityabirla [dot] com
Madhya Pradesh & Chattisgarh Sanjay Goel IDEA Cellular Limited, 139-140 Electronic complex, Paradheshipura, Indore - MP - 452010 0731-2551304 appellate [dot] mp [at] idea [dot] adityabirla [dot] com
Maharashtra & Goa Devendra Shrivastva Idea Cellular Limited,11/1, Sharada Centre, Erandwane,off Karve Road, Pune 411004 9850003999 appellate [dot] mh [at] idea [dot] adityabirla [dot] com
Mumbai Mr. Milind Manjrekar IDEA Cellular Limited Windsor, 3rd Floor, Kalina Santacruz (East) Near Mumbai University Kalina, Mumbai 400098 9594004994 appellate [dot] mumbai [at] idea [dot] adityabirla [dot] com
Orissa Syed Mushtaq Idea Cellular Ltd. Plot no 437, Ground Floor, Patia, Chandrasekharpur Bhubaneswar 751024, Orissa 0674-2725987 appellate [dot] orissa [at] idea [dot] adityabirla [dot] com
Punjab Naresh Bhatia Idea Cellular Limited C 105, Industrial Area, Phase VII Mohali, Punjab - 160055 0172-2236347 appellate [dot] pun [at] idea [dot] adityabirla [dot] com
Rajasthan Mr. Anupam Joshi Idea Cellular Ltd., 1-2, Jai Jawan Colony, Tonk Road, Jaipur, Rajasthan - 302018 0141-2724409 appellate [dot] raj [at] idea [dot] adityabirla [dot] com
Tamil Nadu Ajith Menon Idea Cellular Ltd. PSA Fort, Plot Number A1, A2&B Nehru Nagar Ist Main Road, Off Old Mahabalipuram Road, Perungudi, Chennai - 600096 9092905998 appellate [dot] tn [at] idea [dot] adityabirla [dot] com
West Bengal Saurabh Srivastav Idea Cellular Limited, Srijan Tech Park, 7th floor, DN-52, Sec -5, Salt Lake, Kolkata-700091 9088118995 appellate [dot] wb [at] idea [dot] adityabirla [dot] com
NESA Ratan Kumar Pandey BM Tower, 2nd Floor, Above Cheverolet Showroom, Nongthymai, Lumsohphoh, Near Fire Brigade, Jowai Road, Shillong-793014, Meghalaya. 0361-2465436 appellate [dot] ne [at] idea [dot] adityabirla [dot] com
UP East Vinay Saxena Idea Telecommunications, Limited, Fortuna Towers,10, Rana Pratap Marg, Lucknow, U.P - 226001 0522-4065349 appellate [dot] upeast [at] idea [dot] adityabirla [dot] com
UP West Mr. Rajiv Bhandari IDEA Cellular Limited, A-68, Sector 64, Noida. 201301 9917575888 appellate [dot] upw [at] idea [dot] adityabirla [dot] com

Download Idea Appellate Form

Idea Do No Disturb Register

Call toll free 1909 to activate/deactivate it.

Idea Wrong Recharge Complaint Procedure

SMS WRC <Transaction Id> then send it to 51808


Comments

9855671444

Due to company tech.problem i m suffring month 16 aug to 15 sep.2014...i m not satisfied your service...
pl. call me sir ...

international roaming

I cant call now from the uae to use my idea simcard.
please tell me the right format to call from while i am in roaming...
please send me the details as soon as possible...
waiting for your reply..
thanking you...

delay in activating the connection.

Dear Sir/Madam,

Pl. note I have applied for new Post Paid connection and the required documents were submitted at your NEREDMET Outlet in SECUNDERABAD/HYDERABAD to your executive. I was told the connection would be activated in 72 Hours time, even after 120 Hrs also the same is not activated. The complete address and alternative no is given below. Your outlet has charged Rs 500/- as a security depositeand said they cannot provide any money receipt for the same. They informed the same will be reflected in the monthly bill. Pl. note after 2 – 3 calls to the Andhra Pradesh Customer Care on 9848012345, a complaint has been registered and the complaint no. given is “C 129339088384”. Pl. let me know whether the number can be activated or not, so that I go for some other service provider. I have been using AIRTEL for the past 11 years and never had any bitter experience with them. I wanted for a stand by connection of IDEA for more data usage, and the first experience it self is quite horrible. I made several calls on 9848012345, but the response is so poor. I was made to wait for 21 mins. (you may verify the call made yesterday between 8.15 to 9pm) with no response from the executive.

SIM No. as mentioned on the SIM CARD- 89910 73230 14012 33557 H4 SYS 1404

Billing Address:

V. Ravi Prasad
PLOT NO: 156, PHASE – II
SAKET ENCLAVE,
OPPOSITE SAKET PARK
KAPRA
HYDERABAD – 62
500 062

Alternative Contact No: 09908888725

ISD & IR on 9984433331, Email Reference Id E1-22852950151

20/5/14

Dear Sir:

My email is w.r.t. cell 9984433331. In April 2014, I have requested ISD on my cell. This was applied in IDEA office at Rana Pratap Marg, Lucknow. I had spoken with Mr. Ajay. I used to have this facility with my previous carriers. Nothing was done for a month.

Once again, I have applied for ISD and International Roaming at IDEA office, Rana Pratap Marg, Lucknow on 14/5/2014. Again I spoke to Mr. Ajay. Refer IR, I deposited Rs. 3,000/- in cash on 14/5/2014.

Despite my visiting to IDEA office at Rana Pratap Marg, Lucknow three times, nothing has been done so far. I am traveling out of India on 23/5/14 morning. What is the use depositing Rs. 3,000/- in cash? If your staff especially Mr. Ajay at IDEA office, Rana Pratap Marg, Lucknow can not handle a simple thing, then it is a shame to IDEA. So far no one has come to my residence to verify my credentials.

A customer is coming to you because he wants better services but IDEA can not provide simple services. It seems to me that there is lack of coordination between your front office and people sitting inside chambers. Everyone must understand that a customer will leave and will go with any other carrier which can provide better services.

I have a bitter experience with IDEA. Please see if this can be sorted out at the earliest otherwise, I do not have many choices. Best regards,

S K Agarwal
Lucknow 226010
Cell: 99844 33331

Notice Regarding without permission activated Schemes

To
Mr. Kumar Mangalam Birla , Chairman
Idea Cellular Company
Suman Tower Plot No 18,
Sector - 11,Gandhinagar,
Gujarat-382011

Subject: Regarding activation of schemes without permission and deduction the money.
1. That I am having my no. 80581-54775 and i recharged this no. on 10-04-2013 at 21.25.59 PM in night of Rs. 110/-and after some time on same date at 21.56.24 one scheme was activated without my permission on my no, that is FILMY PACK of Rs. 30/- and in the morning 13-04-2013 i saw the massage box my Rs. 30/- more deducted and one more scheme was activated without my permission on 12-04-2013 at 20.14.29.
2. That after this activation i got so many massages those are only time waste for me and I am not having any time to read that massages.
It is therefore prayed that my both schemes will be deactivated and my Rs.60/- to be back in my phone no. 80581-54775

need a post paid connection

Dear Sir,
I am from Odisha circle , Rairangpur Area (GOVT Official) looking for Post Paid connection Since last three months till am unable to get a postpaid connection

I have talk with TSM Puri Branch and TSM Berhampur Branch they are saying yes only we will call u back but not responding

Please provide me the mob no or email id to whom i need to contact.

Regards,
SALIL NAYAK
9583703870

need a post paid connection

Dear Sir,
I am from Odisha circle , Rairangpur Area (GOVT Official) looking for Post Paid connection Since last three months till am unable to get a postpaid connection

I have talk with TSM Puri Branch and TSM Berhampur Branch they are saying yes only we will call u back but not responding

Please provide me the mob no or email id to whom i need to contact.

Regards,
SALIL NAYAK
9583703870

addition to my previous coment

I keep calling all ur tall free numbers neear me(FYI they are not free at all) and can't get to talk to any cc representatives, so i expect a call from 1 of you and my no. 9999417976.

BAD SERVICE, GOOD BYE IDEA

ok, i've been using Idea 3g, now as I play MMO games i need high speed, one day i purchase 1gb for Rs.125 thinking it's cheap but it was for 2g my mistake i admit, but as soon as i noticed that i go ahead and recharge 300 mb 3g for Rs.102 now i don't care if the 2g is remove and only 300 mb remain cos thats what i want but guess what, 2g doesn't went off either the 300 mb 3g doesn't come in, i went back and talk to the person from whom i did the 300 mb recharge and he show me that the recharge was successful, NOW WHERE IS IT. this is how you loot people? CHEAPO, I work my ASS off for this money and i value 1 paisa just as you value your life, WTF you people being thinking,

NOW GIVE ME MY 300 MB/ Rs.102 OR U GONNA LOSE ME and 5 FRIENDS OF MINE WHO USE IDEA 3g, U GOT TILL THE LAST DATE OF FEB.

service barred 9763984004

service barred for above number. Pls restore service.

adea people asking the payment for the closed idea mobile number

ccare [dot] dl [at] idea [dot] adityabirla [dot] com
sir
Idea number 9990660909 was surrendered in full and final settlement at Chakkarpur gurgaon idea showroom, with Mr. Sonu.
Despite my so many complaints all the times and also after your prompt replies to my so many those complaints, i am still receiving unwanted calls from the illegal callers'
(calling me from the mobile number) 9540996327 asking for illegitimate payments.
hope Idea will take the necessary strict action to stop all this nuisance .
still waiting for the reply.
regards
vijay gupta

My idea number is not active.

i buy a new idea sim (8343989083) on 11th january,2013.but till now did not active my new number.plz take a necessary step for this matter.

Wanted to block my number,My sim card is lost.

I priyadarshi Hatekar have idea prepaid number 9822751059, yesterday I lost my mobile sim card, I tried to call On idea customer care but whenever i select talk with customer care officer, call automatically ended. thats why I am requesting you to block my this idea number to prevent any unauthorized use.

Portability not confirm

SIR/MADAM
I AM VIPIN SHARMA LAST 4 YEAR IDEA USER 88728-53900, 88728-53800, I WISH MY 2nd no.( VODAFONE) IS PORT IN IDEA, BUT IDEA OFFICE WALE MERI HELP KARNE KO TAIYAR NAHI, SHAYAD INKO AB CUSTOMER KI KOI JARURAT NAHI,
NA TO KOI CUST. CSRE ME SUNTA HAI NA HI KOI MY IDEA SHOW ROOM ME , SO DECIDE MY FRIEND CIRCLE KE 8 CONNECTION YA TO AIRTEL YA FIR BSNA ME PORT KAR LENGE BUT IDEA SE JUDNE KE BAAD YE MERA BAD EXPERIENCE HAI KI KOI BHI IDEA REP. HELP TO DUR KI BAAT HAI KAAM KARNE KO RAAZI NAHI...

SO MERI TO YAHI SALAAH HAI KI IDEA NAA HI USE KARO TO BETTER

VIPIN SHARMA
LUDHIANA
88728-53900,
94175-41801

Connectivity issue in idea 3g(Delhi/NCR)

Hello Sir,

I am using IDEA corporate connection from last 1 year here in gurgaon(Delhi/NCR).Now i had subscribed 3g service 2 months back and found it to be highly disappointing.Most of time my handset shows no network available,or arbitrarily starts showing roaming symbol.And needless to say,connectivity speed is not more than the edge network.i don't know whats the real reason of this pathetic service,as it is known that idea provides 3g through vodafone network in Delhi zone.If this is the real reason behind the poor 3g connectivity,then you must please stop your roaming pact and continue with your 2g network on the nominal price.
Please look into the matter asap as i am seriosuly looking to port my number because of the continuous negligence on you part.
Note:Further inform you,i am living in the posh urban area of gurgaon,so please don't term this issue as the regional network problem.

Looking for a positive reply at the earliest.

unnecessary calls and sms

my mobile no. is 9848367920 please arrange to stop unnecessary commercial calls and sms

idea deducting statergy...

Hi frdz.

I got message " your vice chat has been activated.amount charged is 14.0/-for 7 days. renewal charge is Rs 25@1 month as applicable" from 54300

Thank you. we have received your request for service voice chat and it is being processed????????? sent by 54300.

Where i am not requested any such services. ..... these peoples simply activate such services and deduct the amount. and when i call to cc they says they need 4 hr to get the information from the data base...

message to Idea company---i need my money back with 10% interest where you activated and deducted amount from my a/c without asking me..

or else better we meat at court

Network probelm

Sir,
good afternoon. you are request for the network in the bangomunda block.This is a tata docomo netowrk abelabul. I am a very request to idea netowk.

miss use of idea mobile number

my name is assitant commandant harender rai.iam residing in daman. i have a complaint against idea mobile number 8347602246. my daughter regularly getting a call from this number when she is picking up he is cutting the phone.he is harssing my daughter by doing this .i do not know whose number is this.my next step will be police complaint.please investigate this number and reply suitably on 9662812231 or above mentioned e mail address.
thanks regards assitant commandant harender rai
airport daman

puk code idea

my idea mobile no. 08607148985 is lock

Fed up with Idea

Sir/ Madam,

Sub:- Non working of Idea 3G Net setter Andra Pradesh Service number:-8499808704.

This is to inform you all that i had taken an idea net setter 3G stick & connection from Hyderabad. it's Service number is:-8499808704. At present i am in Mumbai on my business trip. From 19th sept 2012 onwards i was not able to access internet connection. From 19th onwards i am contacting your customer care executives. i am getting different replies like server is down, some problem in our network, technical fault and some time will tell that they are forwarding to their superiors and will disconnect. Just 2 hours before i had contacted 1 person name Raju. He first told me that server is down it will be rectified after 2 hours. i told him that i am in Mumbai and if Andra server is down how i cannot get access to internet? finally he told me to hold on line and told me a reply that they are not having any information regarding this number in their system. I was wondering that whether i had taken this net setter from any other service provider???? Once when i am in Hyderabad. I think it was on 16th sept 2012 from night 11pm to next day evening we were not able to access internet. First they told that some problem in server after that they were not picking up phone and automatically disconnects when diverting to customer Care persons. Is this the way for behaving to customers?

I was thinking that whether you had appointed fools as customer care executives? Lay mens are far better than this. They not even know how to speak English properly. We not even expect a firm like Aditya Brila Group like this. This will spoil your name as well as business.

I am a long user of Idea cellular in your Kerala circle. Even i am having an Idea Net setter in Kerala circle. I am using your (Idea) services for many years in Kerala. Their we are experiencing excellent service. But expecting the same i had taken idea from Hyderabad. Already i had spend too much for this Rs 1800 for device + Rs 598 for 3G recharge+ Rs 50 for main a/c balance. It is not only the matter of money but i need urgent internet for my business purpose, as i cannot go internet cafes then and their.

So please do the needful to rectify my connection problem. Also improve your customer services.
Thanks & Regards,

Getting irritated by Idea Services

I have been an Idea Prepaid Customer for last one year. Recently I lost my Mobile. Hence went to a Customer Care store to get a new SIM of same number. For some strange reasons they literally made me to go for a post paid connection for the same number.

My address verification got done the next day and I was assured that the SIM activation will get done within 2-3 hours. Now, more than 20 hours have passed... the SIM is still not activated.

I called 9891012345 (CC number for Delhi/NCR), the first executive tells me that it will take 4 days to activate the SIM. Also, I should revisit the same Out let to enquire for my connection issue. She rather started advising me that I should had taken that outlet's contact number so that I could ensure my connection is done! Tried contacting the Grievance cell... the call is being intentionally disconnected. Tried sending Email to the ID published for Grievance cell on Net, the mail bounced. I again called the 9891012345, now the current executive tells me that I should had called Post paid connection section and gives me back the same number to which I had dialed.....!!!!!

I am very very disappointed by the way Customer is being harassed here... I am out of connection for more than 3 days now... when shall i get back the connection? I am feeling that I made a big mistake by taking Idea connection one year back!!!!!

Non geniune activities_Idea Customer care

Hi Team,

I am really unhappy with idea customer care services.

Today[11/09/2012] around 4.45PM suddenly some income call got and my
balance in mobile got reduced.

if not require the service ,used to send sms to 54300 with message of
UNSUB vdgirl30.

And I sent SMS & got the confirmation also abt service deactivation
but funds not reimbursed to my mobile account.

I want to know why idea CC team is continuously grabbing amt from my
account? If you are not able to provide better service without
grabbing amt from your customers?

I am really ashamed of using idea of these non geniune activites.

I want to know when my amt will refund to my mobile account.

Pls stop sending unwanted promotional sms to my number and also
unwanted call's from idea to activate songs,voice changes,voice chats.

If i require any special service , I will get back to you Idea
customer care team.

Br
Arjun

INTERNET ROMING CHARG (MAHARASHTRA-MUMBAI)

Dear Sir,
I am visiting my home town from Mumbai.I am getting INTERNET connection in my cell phone.NORMAL CHARGES IN IDEA.
BUT I AM GOING TO VIARA (IN MAHARASHTRA ) I DEA CHARGE BY ROAMING & THIS CHARGE BY VERY HAY.
SO I

Request you to please look into the matter and rectify the problem urgently .

Regards,
MR.HEMANT THAKUR
9702581448

incoming vodafone calls bared after activation

My no 9906868192 activated into idea through MNP on 10/08/2012. Till date I have never received
Vodafone no. call flashing this no. does not exist to every caller through out India. I have lodged
4 complaints to idea costmer care. they removed the complaint by saying this fault is not at our end
everytime try Vodafone.I TRIED. They are playing me like a football.

Idea 3g netsetter not working in roaming

I have recharged the netsetter but it is not working. i have called at helpline no also but one is saying that it will work in roaming and the next time when i called, he said no, it won't work, so please help me out from this cofusion that will it work or not in roaming area??????????????//////////////

customer care bad service not my solyusion

mera no.9824218781 he me last do sal se kisi or ke phone se customer care me phone karta hu kyu ke mere phone se customer care ka koy bi no hi lagta hi nahi aur customer care vale eska koy solyusion nahi kar paye idea is very bed

Balance Deduction

Dear Sir/Madam

I am Subramaniam From Coimbatore. My IDEA mobile No. 9345224037. On 29th June 2012 I got a massage that your balance deduct 30 Rs. for Daily Alerts service. But actually I have not received any promotional sms or any call from idea end or I am not interested in this type of services. After that I contact to customer service executive but they don’t tell me the single reason for deduct the balance. I contact many times but response of your all executive is very unsatisfied. This is not a good behaviour with customer.

So you are requested please solve my problem and return back my money. If you are not able to solve my problem than I will change the idea services.

Thanks And Regards

Subramaniam

+91-9345224037

idea company

APKI(IDEAKI) AID ME ABHISHEK BACHCHAN AATA HAI!TO ME YAH KAHTA HU KI JAISE ABHISEK BACHCHAN BORING HAI VAISE AAPKA IDEA KA CARD BHI ''BHANGAR'' HAI.

Request for SIM Activate

Dear Sir,

I have taken one SIM Card (prepaid no. 9090737788) from Choudhury Video, Gusani nuagan, Berhampur - ODISHA for the Month of Feb'12 (1st Week). Only i have used weekdays only after that it is not working. so many times i have try to contact with the retailer but still now he is not taking any responsibility from their end. Please instruct me what can i do & how long could i wait? hope it will activate as early as possible.

With Regards

Sudhir Kumar Patnaik

Balance refund

Greeting For The Day, My self Ms.Harjeet Kour having Idea No:-9088501127...I have recharge my idea number with Rs.300/- on 1 June'12 and today i got a call from your customer service and our communication was not proper I was not understanding what she said...but not problem is that after the discussion Idea have deucted my balance of Rs.200/-.. So, you are requested to refund the balance asap.... Waitng for your positive reply asap.. Regards, Harjeet Kour 9088501127

YOUR SERVICE STOPED

Dear Sir,

I am unable for call to 1251 & 147 service center nos as disconnected call “YOUR SERVICE STOPED”

complaint wrong deduction of amount

Idea cellular company without my consent activated dialer tones at 04.04 pm and 04.05 pm on 11.5.12 within one minute and debited rs.10 and Rs.15 instantly thus bringing my phone to zero balance. On 12 May 12, I enquired about the activation of dialer tones. Company reps informed that diler will be deactivated and amount of rs.25 will be refunded in two days. Till 24.5.12 no refund made. please refund my amount or I would knock the door of TRAI about wrong deduction. Or I would be forced to surrender three connections of idea and switch to another co.

Useless deduction

I would like to inform u that Idea makes his customers fool. They deduct the money without any confirmation with the customers. They should ask first with the customer directly that they activate this scheme is it true?

Dont know how they sent or wt they sent to their customers and activate some schemes by their own its really very wrong.

Every month they deduct mine 30 Rs without any reason and without any my notice. This is fraud and nothing else they must stop it immediately and stop making their customers fool.

For bad service

Dear sir, I have today recharged my no. of idea with Rs5 internet pack and i got started with it. i have entered my Sim in my modem and started using it in my laptop as the capacity(in MB) went a little from which it provides then i thought too check my balance when i checked i got huge shock! my idea Sim which contains Rs 245.16 before now contains Rs 148.60. So please kindly do something in this case either send my Rs back or give free internet service accordingly for my lost money.My no.9708051778. Please do........................................now.

my number is 8506879885 i'm

my number is 8506879885
i'm recieving too many enquiry calls from idea due to which i'm disturbed.kindly stop such calls immediately otherwise i will have to take further actions against you

for my sim card blocked 9505056591

hello...
Respected...i am named chandra sekhar...since 6months i am using idea sim num holding 9505056591..i am staying present in USA for my job purpose...
Now my idea sim in condition of blocked position.
so my request ;i am coming in the month of may25th 2012.so again i will submit all the documents which i gave before to u.i want same numer of sim card idea: 9505056591.so plz stay in same block position and plz dont spread after 6 months in market distubutions......
thanking u sir.
cell number:9505056591
city:visakhapatnam
state:andhra pradesh
country:india.

Balance duduct

Dear Sir/Madam

I am Shiv Kumar From Gurgaon. My IDEA mobile No. 9728760707. On 13th March 2012 I got a massage that your balance deduct 30 Rs. for Facebook service. But actually I have not received any promotional sms or any call from idea end or I am not interested in this type of services. After that I contact to customer service executive but they don’t tell me the single reason for deduct the balance. I contact many times but response of your all executive is very unsatisfied. This is not a good behaviour with customer.

So you are requested please solve my problem and return back my money. If you are not able to solve my problem than I will change the idea services.

Thanks And Regards

Shiv Kumar

+91-9829009984

making people fool

Hello

I am customer with idea day one.

I am not happy with IDEA service

Idea is making people fool with there ads coming for 3G .

IDEA do not have 3G service in Delhi...and there bill plans are very bad and cheating people

My cell outgoing is barred just for no reason

I am using cell no 9891201010 and got this new mobile called IDEA ZTE handset from Idea showroom at G k 2 market on 7 th Jan

off and my network is not there, now i have been told that IDEA is not having 3G service in delhi

and the others problem is that my plan is now is not working ...i have 3G but its not working, for that my cell no is also outgoing is barred

i have been visited 3 times to you head office at NOIDA also

Delay in response for Customer complaint

Any progress on this….

Thanks & Regards
SivaMurugesh..

From: Siva, Murugesh CAR
Sent: Tuesday, March 06, 2012 4:21 PM
To: 'vivek [dot] sarathy [at] idea [dot] adityabirla [dot] com'
Cc: 'prasad [dot] pillai [at] idea [dot] adityabirla [dot] com'; 'ccare [dot] kerala [at] idea [dot] adityabirla [dot] com'
Subject: FW: Detailed Bill required -Urgent
Importance: High

This is to inform you that the following connection to be cancelled / de-activate the service with immediate effect…

9544900935

Further to the discussion, please revise my bills and provide exactly amount for making payment

Please try to resolve the problems within 3-4 days time as you committed

Until unless clear my query, please avoid unnecessary follow up for payment..

Thanks & Regards
SivaMurugesh..

From: Siva, Murugesh CAR
Sent: Monday, March 05, 2012 5:39 PM
To: 'vivek [dot] sarathy [at] idea [dot] adityabirla [dot] com'
Cc: 'prasad [dot] pillai [at] idea [dot] adityabirla [dot] com'; 'ccare [dot] kerala [at] idea [dot] adityabirla [dot] com'; Varghese, Sajin Paul Carrier Aircon and Refrigeration Ltd.
Subject: FW: Detailed Bill required -Urgent
Importance: High

Thanks a lot for your good initiative to resolve our query,

Refer to the discussion, and please do the needful to get conclusion of final amount due for the month of January, and feb 2012

Revised work sheet attached & Scheme letter attached

The scheme applicable will be as follows.
Rent : Rs199 + tax
Offers : 600 min free to all mobiles
100 sms free
Rates : Idea to Idea – 20p
To others – 30 p
STD – 50P
SMS – 20p
GPRS 2GB-75Rs
• Calling within in this group will be free and unlimited
• You can add you family members also in this scheme in same rates.
• Your existing nos can be maintained by porting

Details of wrong calculation in your bill

• Wrongly billed 1339.9 (Refer the attachment )
• Actual to be billed 467.4 (Refer the attachment )
• Free talk time not reduced
• SMS charged 1 Rs. Each even 100 sms free

Kindly do the needful and confirm, due to the delayed response, I’m not used these 2 connection for make a single call

Thanks & Regards
SivaMurugesh..

From: Siva, Murugesh CAR
Sent: Monday, March 05, 2012 12:34 PM
To: 'prasad [dot] pillai [at] idea [dot] adityabirla [dot] com'; 'ccare [dot] kerala [at] idea [dot] adityabirla [dot] com'
Subject: FW: Detailed Bill required -Urgent
Importance: High

Awaiting your response….

Thanks & Regards
SivaMurugesh..

From: Siva, Murugesh CAR
Sent: Friday, March 02, 2012 6:27 PM
To: 'prasad [dot] pillai [at] idea [dot] adityabirla [dot] com'
Cc: Varghese, Sajin Paul Carrier Aircon and Refrigeration Ltd.; Nedunghat, Renjith Carrier Aircon and Refrigeration Ltd.; 'ccare [dot] kerala [at] idea [dot] adityabirla [dot] com'
Subject: FW: Detailed Bill required -Urgent
Importance: High

Refer to the discussion below is our Scheme, and your have raised bills 1 Rupee per pulse instead of 30ps/ pulse

Revised work sheet attached & Scheme letter attached

The scheme applicable will be as follows.
Rent : Rs199 + tax
Offers : 600 min free to all mobiles
100 sms free
Rates : Idea to Idea – 20p
To others – 30 p
STD – 50P
SMS – 20p
GPRS 2GB-75Rs
• Calling within in this group will be free and unlimited
• You can add you family members also in this scheme in same rates.
• Your existing nos can be maintained by porting

Details of wrong calculation in your bill

• Wrongly billed 1339.9 (Refer the attachment )
• Actual to be billed 467.4 (Refer the attachment )
• Free talk time not reduced
• SMS charged 1 Rs. Each even 100 sms free

Kindly do the needful and confirm, due to the delayed response, I’m not used these 2 connection for make a single call

Thanks & Regards
SivaMurugesh..

From: Prasad S Pillai [mailto:prasad [dot] pillai [at] idea [dot] adityabirla [dot] com]
Sent: Thursday, March 01, 2012 5:55 PM
To: Siva, Murugesh CCS
Cc: Varghese, Sajin Paul Carrier Aircon and Refrigeration Ltd.; Nedunghat, Renjith Carrier Aircon and Refrigeration Ltd.
Subject: RE: Detailed Bill required -Urgent
Importance: High

Dear Sir

Sorry for the inconvenience, as per your request, I here by attached copy of bills.

R’s
Prasad S Pillai
_____________________________________
Sales (EBU) | IDEA Cellular Ltd | Ernakulam |
 +91-9747 05 87 87 |  prasad [dot] pillai [at] idea [dot] adityabirla [dot] com
 +91-9947 90 21 03 |  www.ideacellular.com
Please consider the environment before printing this email, Go Green.

________________________________________
From: Siva, Murugesh CCS [mailto:Murugesh [dot] Siva [at] carrier [dot] utc [dot] com]
Sent: Thursday, March 01, 2012 1:19 PM
To: Prasad S Pillai
Cc: Varghese, Sajin Paul Carrier Aircon and Refrigeration Ltd.; Nedunghat, Renjith Carrier Aircon and Refrigeration Ltd.
Subject: FW: Detailed Bill required -Urgent

Please revert

There is a limit, Its not fair to ignore the request

Thanks & Regards
SivaMurugesh..

From: Siva, Murugesh CAR
Sent: Monday, February 27, 2012 1:33 PM
To: 'prasad [dot] pillai [at] idea [dot] adityabirla [dot] com'
Cc: Varghese, Sajin Paul Carrier Aircon and Refrigeration Ltd.; Nedunghat, Renjith Carrier Aircon and Refrigeration Ltd.
Subject: RE: Detailed Bill required -Urgent

Please revert

Thanks & Regards
SivaMurugesh..

From: Siva, Murugesh CAR
Sent: Wednesday, February 22, 2012 1:31 PM
To: 'prasad [dot] pillai [at] idea [dot] adityabirla [dot] com'
Cc: Varghese, Sajin Paul Carrier Aircon and Refrigeration Ltd.; Nedunghat, Renjith Carrier Aircon and Refrigeration Ltd.
Subject: RE: Detailed Bill required -Urgent

Pls Revert

Thanks & Regards
Siva Murugesh.
Carrier India | 39/664, Perumanoor, M G Road |Opp. Cochin Shipyard | Cochin 682 015 | Kerala | India
Office (91) (484) 4044007 |  siva [dot] murugesh [at] carrier [dot] utc [dot] com

From: Siva, Murugesh CAR
Sent: Friday, February 17, 2012 6:05 PM
To: 'prasad [dot] pillai [at] idea [dot] adityabirla [dot] com'
Cc: Varghese, Sajin Paul Carrier Aircon and Refrigeration Ltd.; Nedunghat, Renjith Carrier Aircon and Refrigeration Ltd.
Subject: RE: Detailed Bill required -Urgent

Could you please revert,

Scheme given by you and bill made was huge difference, please submit your Revised/actual bill with detail to settle this account,

9544400935
9544900935

Since from 01.02.2012, we are not using this 2 connections

If you not willing to settle, please cancel these above 2 connections and allow to PORT with any other customer friendly service providers.

If you failed to made a clarification any penalties will not accepted.

Thanks & Regards
SivaMurugesh..

From: Siva, Murugesh CAR
Sent: Friday, February 17, 2012 1:27 PM
To: 'prasad [dot] pillai [at] idea [dot] adityabirla [dot] com'
Subject: FW: Detailed Bill required -Urgent

Awaiting your response…

Thanks & Regards
SivaMurugesh..

From: Siva, Murugesh CAR
Sent: Thursday, February 16, 2012 1:02 PM
To: 'prasad [dot] pillai [at] idea [dot] adityabirla [dot] com'
Subject: Detailed Bill required -Urgent

Hi,

Prasad please provide detailed bill for the following invoice

Account No. : 8.10552270.00.00.100010
Invoice No. : 0020976220
Invoice Date : 05-Jan-2012
Charges for Cellular No. 9544900935
Mr. Murugeshan S

Thanks & Regards
Siva Murugesh.
Carrier India | 39/664, Perumanoor, M G Road |Opp. Cochin Shipyard | Cochin 682 015 | Kerala | India
Office (91) (484) 4044007 |  siva [dot] murugesh [at] carrier [dot] utc [dot] com

************************************************************************ ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain ************************************************************************ An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at mailadmin [at] idea [dot] adityabirla [dot] com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer pr

3G Plan Activation Issue

Dear IDEA,

This is regarding my new connection plan issue.
I bought connection (9718029393) form your sales executive (Arif, contact -9990482331, 9718025074) on date 13th Jan 2012.
At the same time your sales executive committed that Super249 for calling and 750 for 3G data(Plan) will be activated on this connection .

On date 14th Jan, 2012, Arif informed me over call that the connection has been activated and he told me to send SMS with content "ACT 3G" for 750 3G Data plan activation.
After my SMS, Arif had again confirmed me that 750 3G Data plan has been activated on my purchased connection. (Request no. 108606195). You can track/confirm these conversions from my call diary if required.

On date 17 Jan,2012, I got notification SMS form Idea with content "Thank you for using Idea services. For you information the total 3G data usage is 112 MB. this usage is till yesterday only."
Similar notification SMSs on date 20 Jan with 146 MB usage, 21 Jan 2012 with 148 MB usage, 1 Feb 2012 with 593 MB usage and on date 2 Feb 2012 with 663 MB usage.

And finally I came to know via IDEA welcome call that no 3G plan is activated on my number. Due to this reason my outgoing calls/Internet had been barred.

On date 25 Jan, 2012, I had raised request on 198 for the above problem (Request no. 108870431). Your executive told me that 750 3G Plan will be activated on my connection and my previous 3G usage will be adjusted in my 750 3G Plan.

On Date 28 Jan, 2012, 750 3G Plan has been activated as mentioned in my Bill and my outgoing/internet services are again activated.

But details showing in my bill , 3G usage (before Plan) is not adjusted in my 3G Plan and due to this bill amount in my last month bill is very high which is highly unaccepted.

Taking the connection form IDEA executive is normal behavior of end users and the liabilities of these executives should be highly transparent. The plan details and plan activation should be responsibility of the executive.. But in this scenario all the liabilities and responsibilities are showing pathetic.

I request, Please adjust my 3g usage (before Plan) in my 3G Plan and correct my last bill as soon possible.

Call Disconnted by Coustmer Care Side so Many time

Respected Sir,

My name is Sanjay Singh from Delhi. I am using Idea No. Which is 9990795387. and my problem is that my balance is deducted for my account after that I am Called in your Customer Care (31/Jan/2012) then Mr. Narander Picked my Call then his gave me all wrong information and then I told to his please transfer to my call to your Senior then he told me wait and after that he is disconnect my call I don't know why . please reply me as soon as possible

(before balance 29 rs.)
(after balance 19 rs.)
(total 10 rs.)

and my balance is deducted so many time why ???

please reply as soon as possible ...

Thanks & Regards
Sanjai Singh
9990795387
pal [dot] avinash4 [at] gmail [dot] com

balance refund k liye

sir, mere mo.se last 20 days k ander 300 rupees bina wajhe k kat chuke h.please my balance refund fast. my mo.no.9413100118

unwanted ad calls and sms messages

I charged my cell phone No 9011158213. I hardly used it. I went to Rajasthan for 8 days and entire balance was over. We never wanted or subscribed for any ad or scheme. Pl stop it. Poor people are being looted. this is not fair.
PC Gupta

complain about our gard ,

dear sir ,
my complain about our gard ,
he have no manners to talk to bilding ownar
so my requst is remove him to his job
my mo no 9021683337

PUK NO

I need PUK No for my mobile no 9891521105 . I had tried call center no , grievance no ,appellate no but no response .
Kindly revert back with my PUK No

Regards,

Laxmi

GPRS DEDUCTION PROBLEM

SIR/MADAM
I AM IDEA CUSTOMER LONG TIME & USE IDEA SIM .That MY PROBLEM IS I RECHARGE 95/- Rs. for GPRS packege 3GB internet today 4/1/2012
but my GPRS balance is show 1GB .Last month too this balance when I use.
So solve my problem & give me 3GB internet balance by issue IDEA company rules.
thanking you
GANGA PRASAD
MOB. 9887291440

unwanted calls/sms

idea cellular ltd.
sir
kindly block this sender, unwanted sms for so many months, is disturbing me too much,
as i am registered with dnd, in spite of my so many requests/complaint to this sender/caller and also to the idea customer care 198 but till today of no use.
hope this time you will take proper strict action against this unwanted caller/sms sender
detail as follow;
from
lm- icicib
your credit card e-mail statement for the card 4x004 has been sent to kanaksingh84 [at] yahho [dot] co [dot] in on 16-dec.-11

vijay gupta
9990660909

unwanted callers/sms senders

idea cellular ltd.
sir
kindly block this sender, unwanted sms for so many months, is disturbing me too much,
as i am registered with dnd, in spite of my so many requests/complaint to this sender/caller and also to the idea customer care 198 but till today of no use.
hope this time you will take proper strict action against this unwanted caller/sms sender
detail as follow;
from
lm- icicib
your credit card e-mail statement for the card 4x004 has been sent to kanaksingh84 [at] yahho [dot] co [dot] in on 16-dec.-11

vijay gupta
9990660909

Complain against balance deduction

Dear Sir/madam
I am an idea user since 2007 and my number is 9911899049. but from last one year i got many problem from your services and whenever i call ur customer care they either disconnect my phone or every time says that our server is down so call me back after 30 minute and after 30 minute story is same. And deduct unusual money from my balance ...yesterday (on 11/12/2011) I got a call from a number 9609001803 and i doesn't get an voice so when i reply back then I was connected to a computer generated voice and that was a porn site(in Hindi) my balance is deducted Rs.45/ just for 33 second call. and your customercare executive say that it is an International call. If it is so kindly tell me how my call is connected to internationally without an area code???? And how I got an incoming call without an area code.???? if it is possible then please given it to me in written then I will back to you with some legal action.
Your delhi ncr staff are very uncooperative. please take necessary action against them especially your floor supervisors of delhi (nitesh and XYZ pal singh).Please see to it that all the deductions that have been made in the name of international call and credited back in my account, else I will be compelled to seek legal action or in consumer court. please reply me as soon as possible.

Thanking you.
with regard's
vikas singh
9911899049

requesting ccare no.

my idea mobile no is 8608544767
I want talk to ccare officer
Please send to me ccare no.
Thank you.

want puck code of this no 9992572444

i want a puk code of this no 9992572444 ...allready called so many times to ur customer care department but they are failed to help me............ if u can help me than plz mail the puk code of this no.

thanks

Issue in bill posting in my accounts

Dear,
I'm using your number (9837072345 & 9917110333) since from last 8-9 year, now I'm really frustrated from your local Idea office (M/s Muskan Communication) because last month i pay my billing amount to your agent through Cheque in which i write full description of our number & amount at the backside of the cheque but i don't know where your local office guy posted the amount.
Kindly do needful asap otherwise i will take help from consumer court regarding your company.

Shwetank Tyagi
Saharanpur
+91-9997399999

no. barred 9088766206

I am using this IDEA no. (9088766206) from last one and half month and since then two times this no. has been barred becasuse of same negative verification result. I have given two IDs one is official ID card (issued by PSU) and another is address proof (Issued by PSU). That time they say that they need an permanent ID. I had given my valid Driving Licence. This time I again got SMS on 25/11/2011 evening that "Dear Idea Customer ur Idea number is getting barred owing to negative verification result. Kindly contact ur nearest service centre to get a new idea no today". I was on roaming so it is not possible to contact the store in Kolkata. Your customer service centre is not ready to listen any request made by me.
Can u please tell me that when they had verified my IDs and how? Can u please tell me what are the IDs u accept and on which ground you had rejected my IDs? If, according to you, if I took new sim what will the fate of the present balance?

complaint

To, The Nodal Officer, Idea Cellular Pvt. Ltd. Subject:- Complaint against the Idea Agent Respected Sir/Madem, I hereby declare that I am the genuine user of Idea for the last 6 months and I am having 3 different Postpaid Connections of Idea such as +91-9555534177,9999676970 and 9911439946 and I bought these nos. from one of your agent Suraj before 6 months back and currently I am running all my nos and I am regularly paying my all dues in time. But few days back I got a call from one of your officer and he directly said that I am calling u from High Court and I am having your file of IDEA connection, so why don’t you paying your bill after heard this thing I was very shocked and I asked, “for which bill you are discusing than they informed me that there is a due bill of Rs.1700/- something and than I again asked, “for which no.? than he replied the no. is 9540997123 than I try to make him understand that you must have some confusion because I never had that kind of number and I never bought this number but that guy was very sure he text or mailed me the bill of that number and thanafter I saw that bill I fully loosed my temper after that I went your Idea’s store which is located at Cannaught Palace, New Delhi and they dennied to help me out, and now I have decided that I am gonna sue you all peoples because you people missuse anybody’s documents and you also missused my documents. So I request you to do the needfull otherwise I will take a official action against you peoples and nowdays I am getting call from you collection department everyday and they don’t have any manner that, how to talk with customers? Thanking you! Applicant Subhash kumar Off no.509, 5th floor surya kiran building, 19 KG Marg,cannaught Palace New Delhi-110001

Complain about balance wrong deduction

Dear Sir,

I am a customer of idea cellular since 4 years, but often I face wrong balance deduction.
Recently my 5 rupee balance is deduct for a local message and when I call up the customer service I didn’t got any information.
I am fed up with this kind off stuffs. Please contact me, or I am going to change the operator, and a clam on you.

-DEEPAK CHOURASIYA
Mob- +919785981969

Idea prepaid simcard

I had received an advertisement call from Idea which I had picked up. Then after end of the call I received a message that your dialer tone has been activated. While I didn't ask any of them. In fact I called them up immediately and deactivated it. Meanwhile I checked my balance and found that they have cut Rs.45 from my balance. So I just called upon Toll-free number 198 and asked them why so? They replied you have used dialer tone. But as I said before I didn't take it, it was forced on me. And now they are not even trying to co-operated with me in this matter. In-fact when I am saying I am unsatisfied with your service they are saying you can surrender your card. Same thing happened even in last week. I had received a call from Idea and I picked it up and then when I checked my balance I found that Rs. 100/- were missing. Later on after having a talk with Senior executive they refunded it to me.

RE: Unwanted deductions by IDEA

Myself and my wife(Urmil Sharma) both have idea numbers. I live in west UP. I visited Gurgaon for 24 hours and during this time a lot of money has been deducted by idea cellular for the advertisement calls made by IDEA to which w didn't respond. This is a real nightmare and i m thinking of quitting IDEA after being with it for last 8 years. No one in customer care listens to ur grievence. REALLY SAD STATE OF AFFAIRS!!!hope someone in IDEA listens.

recharge issue and deduction for tollfree SMS

Dear Idea team,

I am very much depressed about the way in which Idea as service provider is providing the service.
1. I have recharged my account of mobile no. 9960044455 with 130rs at 11:43 hrs of 11th Oct 2011 but till now I have not received this amount in my account.
I had called on 12345 as well as 198 also but was not satisfied the way the call was being handled. Attached are the transaction details.
2. I have replied twice to customer care executive performance SMS which was supposed to be tollfree but at this time also I have been charged 50 paise for this.
Kindly look into the issue else I have to approach consumer court for the same.

activate mob.no.

Dear sir,

We would like to request you please my idea no. deactivate your side without information, we have out of station from Bihar & also call your customer care Bihar but not response your cust.rep.

So Please activate my Idea mobile no.9525659736.

Thanks with regards,
Sri Prakash Mishra
Madhubani (Bihar)

idea tower

respected sir ,
for the last two years i was in idea with +919092647040. really happy with idea. but in some area no network coverage causes customers may unsatisfied . between Kangeyam(Thirupur dt) and Chennimalai (erode dt )i found no network , if idea wants i will give land for making tower to avoid this pbm . if any idea for the tower , let me know the person i wan t to contact in Tamilnadu Erode zone or Thirupur zone.

deduction

dear sir,
i am an idea customer and my number is 9926215834 n i am activation with service of Idea music station without my knowledge n my account balance deducted we call to customer care 12345 last month no any service activate my number but again and again activation services and deduced balance in my account

Complain Against the behavior of customer care executives

Dear Sir,

I am Mohit Mridul from Vasant Kunj, New Delhi (A customer of idea postpaid number9891670910).
It became extremely essential for me to write to you personally as I am being mentally exasperated by the customer care executives of idea. (their extremely rude & harsh language)

There is a bill amount of Rs. 1219/- (One thousand two hundred and nineteen only) due on my number which I have not paid due to some personal reasons and also due to the fact that I was mostly keeping out of station during past few days.

I have personally spoken to the nodal office of idea on 29th & 30th Sept 2011 about the transparent fact that my record of bill payment has been very punctual since the activation of my post paid number. I have personally promised confirming all my details that I will make the payment within next 10 days (once I become free from my personal problems). This is an obvious fact that a customer like me who has availed your services will definitely make the payment.

I am not using any internet services for bill payment. I always visit the nearest idea office & pay it personally in cash or through card. Under the present circumstances, its really tough for me to find any minute to visit idea office. (I hope you can understand that sometimes such situations arise).

The frustration point is that in the last 10 days, I have received almost infinite number of collection calls from idea customer care.
I totally understand & agree to the fact that collection calls are made to customers. After all, the bill payed by us is the primary source of revenue and I am always ready to respond to them but this does not mean that the executives will start using rude language to the customer.

The Details
My house address & landline number is confirmed in the records of idea & I have been receiving all correspondence on the same address and landline number.
My idea postpaid number was deactivated due to the non payment of the pending amount (Its quite a justified action by Idea to which, I don't object at all )
Idea executive Miss Deepika from the mobile number 9718294945 called at my landline number and spoke to my sister disguising herself as the DTDC Courier Executive. Was there any need of this ?? Had she told my sister the correct fact that she is an idea executive, my sister would have gladly given her my official number or any other number to reach me. (Kindly note that sometimes during my absence from the city, my sister has paid the bills in the past: You can easily judge now, how punctual we are in paying the bill).
The same executive Miss Deepika from the mobile number 9718294945 called my brother in law as DTDC Courier executive.
Miss Deepika again ringed up the mobile numbers of my parents who live in a different city.
Miss Deepika again, while speaking to me directly on my official numbers8860175462 & 9711602052 spoke to me very rudely using all sorts of humiliating sentences as if I have done some crime etc. I was shocked. This thing is happening to me since last 15 days.
Miss Deepika calls daily a number of times and uses the same language as if she is some Queen Elizabeth & the customer is a mere beggar.
When it really got on my nerves, I personally made a call to Idea Nodal Office on9990555555 Ext 6888 & confirmed with all my details that I will make the payment in next 10 days.
Again on 30th Sept 2011 at around 11.15 am, I received a collection call from9718995840 & this time, it was some male executive who did not disclose his name but used all sorts of rude humiliating language & misbehaved immensely with me over the phone (Despite the fact that I was very polite to him telling about my absence from the city & the probable date of payment).
Sir / Madam,
You can yourself check the payment record of my number 9891670910 since beginning. It has always been punctual.
This time if due to personal & unavoidable circumstances, if I have not been able to pay, then I & my family are happy in attending collection calls & telling them about the reason of delay & the probable date of payment but I cannot tolerate the misbehave which the above mentionedMiss Deepika & the other anonymus male executive have done to me consistently.

Is this the training provided to them to be "Customer Care Executives" ?? Where is the "Care" ??
Is this the way that they will start ringing up my brother in law, my mother, my father in three different cities of India ??
Is this acceptable that they will directly talk to me using humiliating language ??

Example: When I told the male executive that I was keeping out of station & I was in Ahmedabad, his reply was: "We do not care where the hell were you Ahmedabad or Pakistan" !!!!!!!

Sir, I am again telling you that I am not a customer who gives fake ID & Address proof, enjoys the services and runs away. I am a genuine customer & I will never tolerate the humiliation Miss Deepika & the other guy have done to me.
Rs. 1200 is not a big amount for which I will spoil my image in my own eyes by not paying it.

I admit that I had recently planned to pay the money in three to four days (72 hours) but the conditions actually were adverse & it was impossible for me to go to any nearby idea office & hence I could not pay; but then, this does not mean that I am not willing to pay & Idea executives will humiliate me.

If such is the internal system of employee training in Idea Cellular services, then I am painfully saying that I will never give a good picture of Idea to anyone. I work in education sector & every month I meet 1000s of new students coming to Delhi and buying new mobile connections. This attitude of executives like Miss Deepika & the male guy from the mobile numbers 9718294945 & 9718995840 will automatically make me present a poor image of idea to 1000s of college students every month in Delhi & NCR.

What else would a honest & genuine customer like me do when he has suffered so much of humiliation ?

I am still unable to believe, "how could customer care executives speak to me like that" ?? &Miss Deepika is one gem of a piece asking me about everything like: "Where are you right now" ?? "At what time do you reach home" ?? "Where exactly are you standing right now and in which part of Delhi" ??

Sir/Madam, being a customer, am I supposed to answer the above questions to the call centre people ?? What are they ?? Supreme Court Barristers ??

It is my extremely urgent request to you to kindly take necessary action or arrange special training classes for both the executives mentioned above otherwise such executives will spoil the image of organization.

Service sector is 80 % dependent on the customer service executives to whom customers talk directly. If such is the behavior, I am sure they will ruin the brand image in the eyes of many more customers in future.

I had no other option left except writing to you personally.
I was tired of calling customer care centre & listening to multi-lingual options & waiting on the line & whenever I have tried to speak to any senior manager level person of Idea, the customer care executives have banged my call).

When I am admitting the delay in payment from my side & confirming in my own voice about the payment to the nodal office twice in last two days, being a customer, I would also expect a call of apology personally from both the executives who have misbehaved with me & troubled my relatives & parents in different cities.

Kindly do not consider this application of mine as hatred towards anything else in idea. I am a happy, satisfied, old & loyal consumer of idea services.
My only concern in this letter is the behavior of the customer centre executives while they make collection calls.
I am still ready to happily attend collection calls but they should be collection calls only. They should not be humiliation calls.

Having absolutely zero grievances with anything else in Idea except the painful story written above:
Thanking You
Yours Faithfully
Mohit Mridul
9891670910
Current Contact: 9711602052

Dear sir/madam, my mobile no

Dear sir/madam,
my mobile no is 9093488308 and I'm using these from last couple of months and nor I feel that your company Idea is worlds worst cellular service provider. And customer care executives are so manner less and quarrelsome they are not helpful at all. You activated many types of services without my concern and charged lots of money, when I asked to your customer service executives about those they had no satisfactory answers so I decided to quit your so called IDEA and never recommend any one about you.

service barred 9927826706

service barred for above number. Pls restore service asap.

internatonal roaming (prepaid)

i want to know about the process. what to do and how?

idea service

my idea no is 9889879279
i have two mobile Sim and one is idea
i fell one of the world most bad service ids idea mobile service
because i have experience with Idea last 3 years
theses thee years i submit my id proof copy 5 times
but the last Sept. 2011 i have received a message from idea dept that submit your id proof.
i don't know where is by old 5 id proof copies, where its going
if any idea authority will check it
now i am try to convert my no to any other network

debited amount 200 rs/ mobile no 9795899281

my idea cellular no is 9795899281 and the we have done the refilling for amount rs. 222
and the total balance on 17/sep 2011 was 253/- . now the balance which is showing is rs. 53/ -
only. request u to look into the same at the earliest as to why the account has been debited for
rs 200
also plz. credit the amount on an urgent basis.
thanks

SMS NOT SENT IN LOCAL IDEA NO.

Dear Sir/Madam,
This is to informed that i using IDEA service from long time. I just wanted to told you that the my sms is not sending on local IDEA number. When ever sent the error is occured e.g FAILED later. Request to you plz look into this matter to resolve this problem.
Thanks & Regards,
Priyanka
Mobile number- 9914002275

major problem with recharging idea currency

Dear Sir/Madam.

I am Somashekhar s j and my Idea prepaid mobile no 8722522533 , sir/madam whenever i am recharging my prepaid account. with in 30 min the amount will reduced to 0.30 paisa. i called the customer care no 198 for many times and they are failed to solve the problem and disconnecting the call. the ans by the customer care is '' from your cell message is going to a number 91222222 and the currency is deducting '' this is not the first time the issue is Aries. on 25th of this month the same issue is came and when i called to cc they told a message is going to a number 91222222 and per massage it is costing 2.25 paisa and for this time it is cutting 0.5 paisa . this is a third time i am getting the problem. and from my side there is no any massage send to this number and their is no any reply of service message of cutting the cost.

so the same issue is coming whenever i am recharging. so on 29-08-2011 ( yesterday 21:40 pm) i recharged rs 30 and i got the message of balance of rs 22.00
and next day i am checking my balance it is 0.30 paisa .and in middel i am not got any service message of cutting of cost. so kindly check and do needful.

regards

somashekhar s j

complaint againest dealer for activation ported no. 9215401200

Dear Sir,

I am Mukesh yadav ported my TATA no. 9215401200 into IDEA. I submitted my documents(Pan card, Rashan Card, DL) three times to Nand Kishor IDEA Cellular Ltd. circular road, Rewari. Contact no. 9812013821. I submitted all documents in last month but my no. is not activated. I submitted all documents at jind office also, but i am completely irritated due to this service. I request to activate my no. 9215401200. they did not pick up my phone.

Thanks & Regards
Mukesh Yadav
9215402300

Reg- no network coverage

Dear Sir,
My mobile no. is 9092692548. Locality- Chennai
I am not able to get Network coverage from 23rd August,2011 (POPPING MESSAGE :SIM REGISTRATION FAILED).
can i get the remedy for the same as it is very urgent.

Hope u ll rectify my problem at the earliest.
thanks in advance

Prashanth

low range problem

Dear Sir,

I have been using Idea cellular since last 10 years and staying within University of Pune campus, recently it is observed that there is very poor range of network. May I request you to please provide us proper network at the earliest. Kindly acknowledge the same.
BR Gorkha, 9850098290

post to pre migration

I had given my request in month of April for post to pre-migration after clearing my bills , and repeated this process in may also . The franchisee has still not done post to pre-migration . Now they want me to again pay the bills . Nobody has bothered to call me or reply to my mails sent to there franchisee for this migration .

I think the company does not value customers . the kind of treatment i have received at there franchisee was very rude , and insulting . Nobody even is bothered to answer me when this migration will be done , and my documents have been lost . Why i should be bearing the cost even after regular follow up done with the franchisee .

This is truly unprofessional , and even the company executives are least bothered for the same .

request for call and sms details

Dear sir my idea no is 9822296788. and my request is, i want full details of all incoming calls and sms and outgoing sms for the month of October 2010. so pl send me details on my this email id.
thanks and best regards,
Ashok Kewalramani

About service of Idea

Hi,

I am Swetha customer of your idea service, i just want to tell about your service its so stupid i am loosing my balance of 10rs on my every recharge every month, last month i have raised a complaint on same and they have refunded the amount but again this month its repeating , and when i called up to customer care people, first i spoke to Lalitha who is executive over there i requested her to connect my call with the respective manager she kept me hold for 5 minutes and still there was no response and later i disconnected that call and i called again this time i spoke to Mr. Anil another executive he told he will be calling me back after 2 hours from now (11:25 Pm, 16 Aug 2011 ) and he told that he will be refunding the amount which i lost. Hope so he will be calling back after 2 hours.

i just want to tell that your service is really bad.... if i don't receive my money back which you have detected i will be raising a complaint on this tomorrow i.e 17 Aug 2011. Please Consider this as High Priority.

Regards,
Swetha
9705462536

EBILL

PL SEND EBILL MY NEW EMAIL ADD.

sir, kindly send my bill of

sir,
kindly send my bill of mobile no.09990540777 on the following e-mail id
sureshchand [at] sbi [dot] co [dot] in
thanking you

No network connection,mobile no.9594869363

Dear Sir,
I am visiting my home town ie MP from Mumbai.I am not getting network connection in my cell phone.

Request you to please look into the matter and rectify the problem urgently .

Regards,
Himanshu Kothari
9594869363

call details

Dear sir i no is 9743684996. and my reqwest is i want last 1 month full details of all in coming calls, out going calls, sms. so pl send me dtls my this mail adress. regards s. a. lakkannavar

DO NOT DISTURB

KINDLY START DND IN MY IDEA NO.9594541890
NANCY DSOUZA
25 VAJUKOTAK MARG
MOGHUL BLDG.
3/41 FORT MUMBAI-400 001.

Complaint on Advertisment calls from idea

Dear ,

This is to inform that in our busy schedule of work , we are not intrested in receiving advertisment calls from idea which i m reaching 10-15 calls per day , that too every 15-20 minutes . I am aware of idea cellular services and thats the reason have done a mistake in taking idea services due to which im disturbed so many times . Request can somebody look into this matter and do the needfull . Your Servers are down when we try to logde this same complaint through customer care