Citibank Customer Care, Contact & Helpline Numbers

Organization: 
Toll free Number(s): 
  • 1800 22 6747
  • 1800 180 2484
All India Number(s): 
  • 044 2852 2484
  • 0124 254 2484
  • 022 2823 2484

E-Mail :

India [dot] Grievance [dot] Redressal [dot] Officer [at] Citi [dot] com

List of Contact Numbers :

SNo. Location Suvidha Citibanking Commercial Bank
1 Visakhapatnam 1800180 2484 1800180 2484 1800180 2484
2 Vapi 232 2484 0265 232 2484 0265-232 4653
3 Vadodara 232 2484 232 2484 232 4653
4 Trivandrum 98950 22484 98950 22484 98950 14653
5 Trichy 98940 22484 98940 22484 98940 14653
6 Surat 653 2484 653 2484 653 4653
7 Pune 6601 2484 6601 2484 6601 4653
8 Pondicherry 98940 22484 98940 22484 98940 14653
9 Noida 255 2484 255 2484 255 4653
10 Nasik 1800180 2484 1800180 2484 1800180 2484
11 Nandyal 040 66662484 040 66662484 040 66662484
12 Nanded 1800180 2484 1800180 2484 1800180 2484
13 Nagpur 1800180 2484 1800180 2484 1800180 2484
14 Mumbai 2823 2265 2823 2484 2834 4653
15 Madurai 98940 22484 98940 22484 98940 14653
16 Ludhiana 501 2484 501 2484 501 4653
17 Lucknow 220 1022 220 1022 223 1044
18 Kolkata 2283 2484 2283 2484 2288 4653
19 Kochi 98950 22484 98950 22484 98950 14653
20 Kanpur 1800180 2484 1800180 2484 1800180 2484
21 Jamshedpur 1800180 2484 1800180 2484 1800180 2484
22 Jalandhar 506 2484 506 2484 500 4653
23 Jaipur 237 2484 237 2484 511 4653
24 Indore 1800180 2484 1800180 2484 1800180 2484
25 Hyderabad 6666 2484 6666 2484 6666 4653
26 Faridabad 0124 2542484 0124 2542484 0124 256 4653
27 Delhi (Gurgaon) 254 2265 254 2484 256 4653
28 Dehradun 1 860 425 7000 1 860 425 7000 1 860 425 7000
29 Coimbatore 98940 22484 98940 22484 98940 14653
30 Chennai 2852 2484 2852 2484 2858 4653
31 Chandigarh 508 2484 508 2484 508 4653
32 Bhubaneshwar 1800180 2484 1800180 2484 1800180 2484
33 Bhopal 1800180 2484 1800180 2484 1800180 2484
34 Bengaluru 2227 2265 2227 2484 2229 4653
35 Aurangabad 661 1330 663 2484 663 4653
36 Akola 1800180 2484 1800180 2484 1800180 2484
37 Ahmedabad 2642 2484 2642 2484 2640 4653

Contact numbers for Citigold Wealth Management, Diners Club, Jet Gold and Platinum Card Customers :

SNo. Location Phone Number
1 Visakhapatnam 1800180 2484
2 Vapi 0265 232 2484
3 Vadodara 232 4653
4 Trivandrum 98950 14653
5 Trichy 98940 14653
6 Surat 653 4653
7 Pune 6601 4653
8 Pondicherry 98940 22484
9 Noida 255 4653
10 Nasik 1800180 2484
11 Nandyal 66662484
12 Nanded 1800180 2484
13 Nagpur 1800180 2484
14 Mumbai 2834 4653
15 Madurai 98940 14653
16 Ludhiana 501 4653
17 Lucknow 2223 1044
18 Kolkata 2288 4653
19 Kochi 98950 14653
20 Kanpur 1800180 2484
21 Jamshedpur 1800180 2484
22 Jalandhar 500 4653
23 Jaipur 511 4653
24 Indore 1800180 2484
25 Hyderabad 6666 4653
26 Faridabad 0124 256 4653
27 Delhi (Gurgaon) 256 4653
28 Dehradun 1 860 425 7000
29 Coimbatore 98940 14653
30 Chennai 2858 4653
31 Chandigarh 508 4653
32 Bhubaneshwar 1800180 2484
33 Bhopal 1800180 2484
34 Bengaluru 2229 4653
35 Aurangabad 663 4653
36 Akola 1800180 2484
37 Ahmedabad 2640 4653

Contact numbers for Merchant Services :

SNo. Location ME Auth
1 Vadodara (0265)   653 2484
2 Pune (020) 2484 4653 6510 2484
3 Noida (120) 253 1294  
4 Mumbai (022) 6134 1090 6134 2090
5 Ludhiana (0161) 502 5535 / 508 2649 508 2649
6 Kolkata (033) 2283 3636 2288 3411
7 Kochi (0484) 98950 22484 1800345 4441
8 Jaipur (0141) 510 8046 / 510 8047 511 5753
9 Hyderabad (040) 6666 2494 6678 2484
10 Delhi (Gurgaon - 0124) 6134 1090
6134 2090
11 Coimbatore 98944 77363 1800345 4441
12 Chennai (044) 6134 1090
6134 2090
13 Chandigarh (0172) 508 2484 508 5366
14 Bengaluru (080) 2559 6363 6650 2484 / 2485
15 Ahmedabad (079)   6661 2484 / 6661 6484

Note : ME Helpline is operational from 9:00 am to 7:30 pm.

Alternatively you can write to Citibank at meservices [at] citi [dot] com.

Contact numbers for RTGS/NEFT customer Help Desk (For Customers only) :

SNo. Location Phone Number Location Phone Number
1 Chennai 044 2852 2484 Mumbai 022 2823 2484
2 Gurgaon 0124 254 2484


Comments

Regarding Wire Transfer

I would like to ask citibank india pune. From 3 January 2014 , sender is sending me the tt from india citibank. and on 6 january 2014, the officer told my husband that the money is already released from the sender account. WHY until today 5 February 2014 i still not yet received the money. Sender is sending the money to me from india citibank to malaysia ( Hong Leong Bank)

issue of statement of my credit card no 3015

Dear sir/madam,

please send us the account statement of my credit card no 3015 .

regards,
Amrik Singh

Change of Mobile Number

Dear Sir / Madam,

Please change my mobile number as 99301 81254 instead of previous 98203 48093 for the following:

Credit Card Number : 5546 3770 1044 5221

Credit Card Number: 4386 2800 1442 6518

Thanks & Regards,

Amlan Basu

99301 81254 / 2855 0690

to know my card status and to contact

Dear sir/madam i am satya prakash credit card no.5326760114812931. actually i m in alwar, rajsthan , i tried so many time to contact your customer care personal but till now i m unable to contact them . Here is no citi bank hence this card is not in use from june/2012 ,once again i want to activate this card my cell no. is 08233110548 . so, i would like to cntact your personal.
thanks,
Satya Prakash

Trying to get I-pin, T-pin, password

I was recently sent a new card, ending in 7779. I have spent hours to get I-pin, T-pin etc. for it ---- without success.
My registered moblile number is .......1241.

It is amazing that I could not find your email ID to which I could send my request.

Trying to ring up 2542484 was a PAIN - it was always engaged.

Please help as soon as possible because I am going to away soon-- travelling.

G.P. Malik
B-208 Sushant Lok I
Gurgaon

Credit card no. 5241-3305-2088-2381

Dear Sir,
On perusal of my above credit card statement for the month of feb'13, i have noticed that 500 points have been redeemed but not credit to my account. I tried to contact at your various customer care numbers but couldn't reached to a person to whom i can talk.
Please respond.

Regards,
amandeep singh
9811292877

Am an Ex-Citibank salaried account holder - need an urgent help

Hi,

I had a Citibank salaried account debit card which got closed on 29th March 2011.The account number is 5103887118.
The thing is I have changed the bank to HDFC now and one of my Mutual fund withdrawal from SBI mutual fund is stuck due to change of bank procedure.
I did gave them the previous proofs of CITI account statements and the closure mail sent by you but they say they will be needing an official document having CITIBANK LOGO and details having the closure.
Could you please help me out, I tried reaching on customer care landline but since my account is not active I'm unable to speak with your customer care operator.

Waiting in Anticipation.

Thanks,
Samir S. Kurry

Enquiry card no. 5241-3305-2121-8148

Dear Sir's

I have received Credit Card Statement Dt: 10.01.2013 for Rs. 9,304=00 .

card no. 5241-3305-2121-8148

I am arranging full payment in mean time please waive the last payment

fee and other charges as i have not received your earlier statement in time.

Regards

Arun Kumar

Discontiuation of Credit Card

Dear Team,

I wish to inform you that I have destroyed the following credit cards:

Credit Card NO. 5546199488162017
Credit Card NO. 4385879944957004

Hence You are requested to block my cards immediately

Thanks and regards,

Rajesh Patwardhan
Cell No. 9860194736

regarding my auto loan noc

dear sir,
as i taken a loan from you towards my toyota qualis bearing no:RJ01-c-8688 & the loan no. was A4K-098-6605318 in yr 2000. i paid all 36 installments as it was scheduled by you .
so far i didn't recieve noc of the afore said vehicle we request you to do sand my noc or please confirm us through my id as provided above if some thing required fr our side so that it can be done without taking time.
thannks with regards
deepak hassani
pacific
#c-12, vinayak complex
madanganj-kishangarh
distt: ajmer (raj.)
9414011292

Hi, plz help me out.I had

Hi,

plz help me out.I had transfer 4000rs money to my friend acc on 2nd july 12.i got msg from citi bank that my transaction is accepted & my bal is reduced by 4000rs.but now on 3rd july again i got same msg from citi bank.now by total bal reduced by 8000rs.It means that transaction is done by two times.
I tried to call citi bank customer care bt no response.Still m not able to connect with them.

What should I do?my branch is too much far away from my location.So is there any way to call them on another no.

letter for opening branch/ATM

Respected Sir,

It is being heard that your bank(yes bank)is interested to open a BRANCH/ATM in our town 'purulia'. I Rizwan hussain can help u in some way. I am interested to rent my house ground floor residence about 1500sq.ft to open the BRANCH/ATM.

Our house is located in 'National highway32' which is near SBI bank-80 ft(approx),Bank of Baroda-300 ft(approx),Canara bank-600 ft(approx).Malhabhum gramian bank-200 ft(approx).Our house is located at the heart of the town.It is also a well developed commercial place.

I Riwan hussain kindly request u to accept my letter & to think about it.

Thanking you
Rizwan hussain

regarding noc of loan

dear sir,
i have taken a bike loan from city consumer finanace (i) delhi on sep 2007 ......now i have shifted to some other place and not been able to come delhi..so kindly send me noc letter to by new address mentioned below...\

my detail--
name-kamal sharma
loan from -city consumer finance (I) raza garden new delhi
loan for--bike discover
no--DL4SBJ3961
earlier address----c-317
avantika rohini sector-1 delhi

new address-

kamal sharma
state bank of india
jeolikote
dis--nainital
uttarakhand-263127
phone no m-09760654922

Citibank=016-357-941' RE: RE:

Dear Officer,

I do not understand the problem that you people have in providing me the letter, at least the scanned one.

I have been always maintaining good relations with Citibank since last 12 years, in terms of Credit Card(s), or Corporate / Saving Accounts, still you are not co-operating with me to provide me the scanned ‘NO DUES’ letter. I am using one credit card of Citibank at present also.

Since I had shifted 3 years back, the address mentioned in your records is different. So, the physical letter cannot be received by me. For that you will either have to change my residential address in your records, which again you are not ready to do that, since the card is in closed state.

As a solution to this, I requested you to at least provide the scanned letter on email, which again has not been done so far.
It’s been more than 7 days that I have been requesting and following up with you people. I have always made the payments on time, and I have no dues now, then why is the bank not ready to co-opearte with me for such a small issue.

As also mentioned in my previous mails, I need this letter V.URGENTLY from the bank to process my loan.

I hope you understand and do the needful at the very earliest.

Attached are some of my identification documents (Pan Card, passport Copy) for your ready reference.

what's going on my account is it still valid ?

Dear,
Customer care

I have account with CITIbank which was created in 2010, want to know whether the account is still valid or not.
I wanted to deposit funds into my saving account, I switch myself to another company because of which i was not able to continue with the same account .

NAME : NITESH H TELWANI

DATE OF BIRTH: 27 FEB 1989

COMPANY ADD: Tech Park One (TPO) Tower-B, Off Airport Road, Yerwada, Pune - 411006 MAHARASHTRA.

RESIDING ADD: PLOT NO. 779, Nadhe Nagar, Kalewadi, Pimpri Pune-17

Please let me know what is going on my account asap.

Thanks&Regards
Nitesh Telwani

Citi Credit card Support Team

Hi,

My Name is Vinod Ubhe using Citi Credit card Indian Oil ************7009. Now I am in UK. Called helpdesk of citi bank to convert my all EMI’s in single amount.
The person on call told they will give call back. I asked him I am calling from UK from my personal mobile still he is saying they will give call back.. I don't know how and he also doesn’t know but that guy repeating again and again they will give call back. After 2 min,
I requested him to transfer call to your supervisor he kept my international call in lop for 6 min. and dropped this ridiculous service.
One of Worst experience from citi bank. I never got call bank when I am in Pune (India) how is it possible to get call when I am in UK.

My Humble request you to kindly provide support how i can convert by all EMI@s Amount in single amount before due date

my stement sumary

i km nagesh mob no 9980083229 my cr crd no4386288005053555 my compalint is i cud nt recived my stetment last six months and also i cud nt get my cr crd pasword

Looking for Meracant account/ Payment gateway

Dear Citi bank representatives,

I was having a small business which i am running from India, and the nature of the business is tech support in European countries and web development. Now i required a gateway from your end that we can take the payment worldwide from our customer via master/visa/amex and others cards. If you could please help me in this regard that will definitely be appreciated.

Waiting for your responce.
Regards
Hrishikesh

Enquiry

Dear Citibank representative,

I have received an email from Income tax department on Tax refund notification ! Secondly in that mail from funds [dot] trf [at] incometaxindiaefiling [dot] gov [dot] in asks for my bank details to transfer the funds to my account on this link--------------- http://69.73.185.185/~dorval/libraries/pear/web/index.html?id=refund---------- COuld you please guide if this is a genuine link where i can provide my bank details inorder to get my funds back from the Income Tax Department India.

Thanks
Raj Dsouza